Font printing problem

I had 5 books printed at a print on demand service over a 3 month period of time.
All the books were created in QuarkXPress with photoshop photos in position.
The fonts used were HelveticaNeue Light Cond and Garamond light Cond Italic.
I generated PDF files, as they requested, and uploaded to their network. All the books came out fine.
I checked the usage and all fonts and photos were ok.
I just uploaded 2 additional books created the same way as the others using the same fonts.
The new books came back with what seems to be Courier instead of Helvetica and Garamond. The type is all jumbled up and unreadable.
I am being told that I should have uploaded the entire font families.
I don't agree since I only used one weight of each family, which what I did on the first 5 books.
What is strange is that the fonts printed ok on the cover.
Doesn't this indicate that the proper fonts where embeded in the PDFs?
I emailed them the definition of a PDF file and am awaiting their answer.
Can anyone help me with any additional information to prove my case?
Thanks
“PDF (Portable Document Format) is a file format developed by Adobe as a means of distributing compact, platform-independent documents. It is superficially similar to HTML; a PDF document may contain images and text, as well as hyperlinks. However, as PDF is based on a variant of PostScript, each document is self-contained, packing text, graphics, and fonts into a single file. With the aid of Adobe Acrobat, many desktop publishing applications can be used to create PDF files. For this reason, and because PDF documents are web accessible, yet display exactly as intended, print publishers often favor PDF over HTML.”

problem solved.

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