"Font Request for HeiseiMin-W3-Idenitiy-H" window freezes up my computer. How to get rid of it?

All of a sudden I randomly get a Font Request window asking for HeiseiMin-W3-Identity-H. None of the action options are responsive. It gives me the spinning ball of death and I can't even get to force-quit but have to power off my iMac from the back button. I checked the Adobe font store and no such font appears to exist. Don't know what to do as it's making it impossible to work even on existing Photoshop files.

I agree that MacKeeper is a scam, and should be avoided. If you have it installed, it should be removed.
However, what you describe is not caused by MacKeeper, but by adware. One adware program known to show MacKeeper ads very intrusively is Downlite (aka VSearch, aka Dynamic Pricer). However, MacKeeper is aggressively-marketed and other adware is also likely to display ads for MacKeeper.
If you have constant MacKeeper pop-ups but have not installed MacKeeper, the proper solution is to remove the adware causing the problem. One source of information that can help with that is my Adware Removal Guide.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

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Legitimate request for a free upgrade to Windows 7

I am new to this forum and am incensed by the attitude of Toshiba customer support staff towards my legitimate request for a free upgrade to windows 7, below is an email I have written to them which I would appreciate your comments on:
To whom it may concern.
I am writing to express my displeasure with your response to my legitimate request for a free upgrade to Windows 7 seeing that I have recently spent over 1000 of one of your products.
After having multiple issues with the Vista operating system, I phoned your customer support on the 4th of December and had a conversation with a male employee who was unable to satisfy me as to why my machine was not entitled to a free upgrade to Windows 7 as mentioned on your web site.
He offered to pass me up to a supervisor which I accepted and was connected to a female member of staff who tried to explain that my model was not included in the "promotion". I could see no sense in her explanation, in context to the facts that my machine was of the same age and family as those been offered the "promotion"
This employee was again unable to answer or understand my question and said she was not technically minded so I asked her to put me through to her supervisor and after 10 minutes holding on the line I got to speak to Alistair Cook.
Mr Cook explained the "promotion" to me but could not explain why my model was excluded so he said he would call me back when he found out why. This he did some short time after and reiterated his earlier account with no further clarity. He said he would do more research on the matter and email me the findings.
This contacting your customer support office took a total of 48 minutes on the phone.
Vista is to all intents a failure, a fact you accept by your offer of free upgrades to your recent customers, so why discriminate against some consumers and not others.
I am a long time user of Toshiba computers, this Qosmio is my third laptop and I have always been satisfied with the customer support, not that it was greatly needed. So I again ask that you do the right thing and provide me with my principled entitlement.
Yours sincerely.
john ebrill

Hi mate
Very interesting point of view.
But fact is that not all Toshiba notebooks are verified for a Win 7 upgrade.
Why???
Well I have checked the Toshiba European page
http://eu.computers.toshiba-europe.com -> Windows Upgrade 7
and there I could find a FAQ list.
One of the FAQ provides this info:
_What requirements do I need to satisfy to take part in the Upgrade Program?_
+To take part in the Upgrade Program, you must satisfy the following three criteria:+
+1. You purchased your Toshiba computer between 26th June 2009 and 31st January 2010.+
+2. Your Toshiba computer is one of the model series to be verified on the Toshiba page.+
+3. Along with your Toshiba computer you purchased a Windows Vista Home Premium, Windows Vista Business, or Windows Vista Ultimate operating system.+
It looks like several criteria must be satisfied in order to participate in Win 7 upgrade program.

How to get rid of title bar of a quicktime window?

The main problem:
I want to display the title info etc about each track as they play in iTunes. How can I do that on an otherwise black screen (desktop) (I don't want to use the visualizer with its psychedelic patterns).
Background:
I want to play music from iTunes (many pieces in a row - for like a full day). While this is happening I want the title etc of the tune to be displayed on the screen, like white smallish text against a black background in the lower right hand corner. At the same time I want slides to be displayed on the screen.
So, with iPhoto I can run a slide show but only while one piece of music is playing.
Instead I can have the desktop slowly change (from system preferences) with images from a folder every 5 seconds. That's not too bad. Looks good, actually, except for that annoying menu bar at the top! Well, black tape can hide that one (or a second display and move it over there). Now iTunes can play away all day.
As to how to get the title etc of the song playing displayed I was thinking about somehow extracting it from iTunes with applescript, then paste it into the text track of a quicktime movie, and display that little movie in a small window. I have figured out how to get rid of the controller from the window. But, I can not figure out how to get the title bar of the quicktime window to go away - that is I want a window with nothing around it, neither controllers nor title bar nor anything. How do I create such a window. Any good ideas out there?
Or is there a totally different way of obtaining the same effect?
Thanks.
G4 Mac OS X (10.4.8)

Hi,
You could try posting at the QuickTime discussion area. There might be an iTunes visualizer that allows you to make a slideshow with track info. It has been a while since I tried making a SMIL file, but I think you could do what you want with that. Not sure how you create a streaming text of track information. I would have to do some reviewing.
gl,

I have this question mark (?) in the upper left corner of my Finder windows. Anyone know what's up with that, what it might portend, and how to get rid of it?

I have this question mark (?) in the upper left corner of my Finder windows. Anyone know what's up with that, what it might portend, and how to get rid of it?

Are you sure you have a PowerMac? They can't run Mac OS 10.6.8. Maybe a Mac Pro instead?
Can you post a screen shot of that portion of the screeen for us to review? Does the question mark replace the Apple that's at the left end of the menubar?

Henever I am in Mozilla I get a pop up saying my PC has 7 window errors and can run faster. I cannot see how to get rid of this.

I tried to download Tetris yesterday onto my laptop - not quite what you would call an ambitious gamer!
As it was doing so I noticed that the software was trying to alter some settings in the registry.
Now whenever I am in Mozilla I get a pop up saying my PC has 7 window errors and can run faster. I cannot see how to get rid of this.
When I copy the link location it says:
https://secure-ams.adnxs.com/click?KGIRww5jtj8oYhHDDmO2PwAAAICXbtI_KGIRww5jtj8oYhHDDmO2Py8cBrFeTaRkUe4MK_5ewBbHVyJRAAAAAMypEAA_AQAAPwEAAAIAAAAwB0YA6-ECAAAAAQBVU0QAVVNEACwB-gDulQAA42kAAQMCAQUAAIQARiCzrAAAAAA./cnd=%21ngVsMQjTqzoQsI6YAhjrwwsgBA../referrer=https%3A%2F%2Fwww.google.co.uk%2F/clickenc=http%3A%2F%2Fappround.net%2Fpcperformer%2Fst6%2Fpcperformer-st6.php%3Fcid%3D3902%26tid%3Dams1CNHcs9ji35fgFhACGK-4mIjrq5PSZCIOMjEzLjc4LjE0NC4yMTQoAQ..
and here is the image
Any ideas?

Such a pop-up is likely caused by malware installed on your computer.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Adobe reader shows a horizontal empty window in OSX 10.9.3 after uninstalling Acrobat 8. How to get rid of it?

Adobe reader shows a horizontal empty window in OSX 10.9.3 after uninstalling Acrobat 8. How to get rid of it?

Macintosh HD > Library > Internet Plug-ins
Look for these two files.
AdobePDFViewerNPAPI.plugin
AdobePDFViewer.plugin
Right click on those and select “Move To Trash”.
Restart the computer.

How to get rid of a window which says: CalendarAgent wants to use the "login" keychain

How to get rid of a window which says: CalendarAgent wants to use the "login" keychain

I would get free EasyFind (Spotlight will be a total waste of time), and search for caremefile and caremefile.info. If it comes up with anything, right-click and select move to trash, or just destroy. Since you didn't install anything, shouldn't be necessary to authenticate with the admin password before it will move to trash. Could also click on reveal in finder, which will allow you to see the actual location. Set it up as per the screenshot below.

HT1589 This doesn't work in Windows 8. Anybody know how to get this dialog box in Windows 8?

This doesn't work in Windows 8. Anybody know how to get this dialog box in Windows 8?

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Can anyone tell me how to get rid of tlb search? it unfortunately entered into my mac. Whenever I use safari, a pop-up window opens with some ads. Please help me to find a way to remove this malware.

Can anyone tell me how to get rid of tlb search? It unfortunately entered into my mac. Whenever I use safari, a pop-up window opens with some ads. Please help me to find a way to remove this malware.

You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Since upgrading to 10.7.2 to use iCloud, i keep getting a message with ubd wants to use the login keychain, anyone for help to how to get rid of this...

since upgrading to 10.7.2 to use iCloud, i keep getting a window message with ubd wants to use the login keychain, i put the right password but it keeps coming back, anyone for help to how to get rid of this...

This is what I did and it seems to have worked so far. While that little annoying box is up you need to open the Keychain access by:
going to applications -> open utilities folder -> click to open Keychain Access
Now here is the stupid part, you have to continue to press the cancel button on the "ubd wants to use login keychain" box for the kaychain window to open. Once you have keychain access open go to:
the top of your monitor and select "Keychain Access" right next to the little apple logo -> click preferences in the options panel-> the preference box will open now -> click "Reset My Default Keychain" -> another box will pop up that says "Please enter your login password. This password will be used to create your new keychain" (of course this is assuming that you use a login password to access your mac) -> enter your login password and a box shows up that says "created a new empty 'Login' keychain"
After that you should be good to go. This new keychain you created with your login password overides the old keychain. The old keychain is still available in the Keychain's folder but is not being used and therefor can be deleted. All you have to do now is press ok, and your good. If the "ubd wants to use login keychain" box is still there after you reset your keychains just hit cancel and it should be gone for good or you can enter your login password.
Is this a fixall that will work forever? I have no idea but doing this has allowed me to access my network at work and all the servers I need to get to.
Oh and one more thing. You may need to press cancel on the ubd box throughout this entire process, I just gon in the habit of clicking a button hitting cancel on the ubd box and the new window would pop up.
I hope this helps you! Sorry if it's long, I was trying to be as detailed as possible to make it easier. Let me know how it goes.

How to get rid of reopen window box on shutdown

I want to have my Mac default to not opening windows previously opened and I want to get rid of the anoying default "reopen windows" box when I shut down. How do I do this?

A permanent replacement for the "Reopen windows when logging back in" checkbox is as follows:
1. Close all apps you don't want to open at startup.
2. Open your user Library folder. It is normally invisible, so press the Option key while selecting the "Go" menu in the Finder then select "Library" to open it.
3. Use the Get Info dialog "Locked" checkbox to lock this plist:
~/Library/Preferences/ByHost/com.apple.loginwindow.*.plist
where "~" is your home folder and "*" is a sequence of characters (12 in my case). No need to lock the corresponding lockfile.
This plist is where the System stores "reopen windows" info, so the System can't change/delete it if it is locked. This won't change the "Reopen windows..." checkbox setting, but that setting will no longer have any effect.

How to get rid of the command window....

How to get rid of the command window, automatically, once the .bat file which execute the .jar has been executed?
Znx

If you don't want the command window to show, use:
javaw yourClass
instead of...
java yourClass

How to get rid of the error message we could not complete your iTunes store request?

How to get rid of the error message we could not complete your iTunes store request?
having this problem when trying to authorise an newly downloaded app in iTunes

Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.
Edit

How to get rid of the java icon on the window

There is a java icon(top right habd corner) on every window panel.
How to get rid of it?

What r u using, AWT r JAVA Swing? would please explain
ur problem clearlyLOL. No offense, but you might consider phrasing your responses clearly as well...
r == "are" || r == "or" || r == "argh" :o)
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How to get rid of error message for the material?

Hi everybody,there is a material which is showing an error message whenevr try to create a sales order, i've checked the material master...there is no check in X-plant Mtrl or X-dist chan or any flag for deletion...but still the red error message comes up while creating a sales order...how to get rid of this error?

this means material is blocked for procurment
three kinds of block can be there
01 Blocked for procment/whse
02 Blocked for task list/BOM
03 Blocked for Purchasing
GOTO MM42 give material n plant data
Select BESIC VIEW
there is a field called as material block remove the blocking reason
Hope this will help
Edited by: WISH on Mar 24, 2008 6:33 AM

"Font Request for HeiseiMin-W3-Idenitiy-H" window freezes up my computer. How to get rid of it?

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