Font selection problem in Word 2008. not sure if it's an OS X or MS issue.

let me preface my situation by stating that i have searched for a solution to my problem on google and i have tried everything that has been suggested and nothing worked.
here is the problem:
a user at my office is using Word 2008. whenever he wants to change the font of the selected text by highlighting the text, then selecting a different font from the drop-down menu in the formatting pallet, and selecting a different font, the font changes to a different one than what was selected in the drop down menu.
this issue is replicated even in a new user profile on the same computer.
i have used FontNuke and FontFinagler to delete the font caches but that didn't work.
i have manually deleted the font caches and Word preferences.
i have repaired permissions.
i have tried to validate the fonts via font book and removed all duplicates. no corrupt or damaged fonts were found.
there is no previous version of Office on this computer.
help, please!
thanks in advance.

Well, normally I'd remind you that it's not just the system font caches and the Office prefs (plist) that need trashing, but also the Office font cache at ~/Library/Preferences/Microsoft/
Office 2008/Office Font Cache (12). However, you say that this happens in all accounts, not just for a specific user, so unless there's something extra weird going on that somehow is writing a mistake into that same Font Cache file for each user (not out of the realm of possibility), I think maybe your solution is to reinstall Office - not something I sink to doing, or recommending, often.
But if you're not having any problems w/fonts anyplace else... and I haven't heard of this problem yet, or experienced it (tho I minimize my 2008 Word-ing because I can't give up my macros...)
s.

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