Font substitution for Times New Roman? Why is Adobe doing this?

I'm using Adobe Acrobat Pro version 9.2 to read pdfs created by a number of different authors. I'm running Windows 7 64 bit OS. These are NOT pdfs I have created. Some of these pdfs display an incorrect font substitution for Times New Roman and I can't figure out why. In the File/Properties dialog the font property comes up as Times New Roman, True Type, ANSI encoding (Times New Roman has spaces between the words). This font is not embedded. Adobe Sans MM is the font that my Adobe 9.2 substitutes for it, even though I have a true type Times New Roman already installed in Windows.I have installed all updates for both Acrobat and for Windows. If I select the text touch up tool to look at the text, a box comes up saying that the original font is not available and a substitute font will be used. When I look at the drop down box for fonts in Adobe, I see among all of the various fonts available, TimesNewRoman without spaces, but no Times New Roman with spaces. Does this matter?
When I go to my Windows Control Panel Fonts screen, I see a Times New Roman truetype font available (with spaces, the same as the font the document is requesting). It says OpenType Layout, Digitally Signed, TrueTyepe Outliers. I use it all the time.
What is required to get Adobe 9 to display this font? It looks like the document is asking for the font I have available on the system and Adobe 9 Pro just isn't identifying it. These same pdfs display just fine on Adobe Acrobat Standard 7.0 on another Windows 7 64 bit OS machine. Is there a separate font library that Adobe has independent of the Windows font library and I simply don't have a complete set of fonts for my version? I don't have the option to have the authors recreate their documents. And they display just fine on an older version of Adobe on a different machine.
UPDATE: Adobe 9 required more than one update. I did the 300 mb update and the problem described above was still there. I checked again just now for updates, and there was another one. This one, whatever it was, fixed the font substitution problem. So the moral of the story is... update, then update again, and keep doing it until there are no more. Adobe doesn't say "there are xx updates available." You just have to keep on asking for them until it says 'no'.

The font Radioactive is the problem. It has an incorrect internal name that conflicts with Times New Roman. Delete Radioactive and ban it from any Mac you use.

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Font substitution for Times New Roman? Why is Adobe doing this?

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