Font window stuck in Illustrator

Drop down curtain in character tool-window works sporadically, mostly drop down curtain is locked and the only way I can change font, is to highlight font and then use arrow up down or write font name. Likewise if I try to choose Font from Menu - Type - Font option is stuck. When font window works choosing a font is very slow because the slider for quickly choosing a font is missing - it's present in Indesign not in Illustrator - PLEEEEEAAAASSSSE correct this!!!!

In reading the forum, the only two suggestions I have read for when Illy doesn't see fonts is to either delete the font cache(s) and or delete the preferences.
Both those suggestions are in the following thread. It should move to post #14 by Wade which concerns the prefs, then the following post #15 by Nini on the font cache issue.
I have zero idea if either works as I have not ever needed to do either.
http://forums.adobe.com/message/3404035#3404035
Mike

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