Font works in one Document but not the other

OK so we have been having trouble with this one font for a while now. For some strange reason it will download onto my bosses computer but it won't load onto mine. I have had some help to try to download it on my computer, which we thought was successful. We have one document that will open in InDesign correctly with out me needing to change the font so it will work. But I tried to create a new document with it today but it can't find it. I have tried to making paragraph styles for each one and then adding them to the library I use, but that did not work.
I am running a Mac with OS 10.8.3 and I am using CS6. Also this font file kept telling me there was serious problems with them when I try to install them into Font Book.

InDesign has a feature called Document Installed Fonts which allows a file to use fonts not installed on your system if they are contained in a folder named Document Fonts appearing in the same folder as the .indd file. That might explain why you can open an older file, but not use the font in a new file.
What is the name, and type, of the font?

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"No connectivity with the server" error for one document but not the other, in the same document library

We have a number of users all of a sudden getting "No connectivity with the server. The file 'xxx' can't be opened because the server couldn't be contacted." errors trying to open MS Office docs (Word, Excel, etc.) in SharePoint with IE,
just by clicking the link and selecting the "Read Only" option. If they select the "Check Out and Edit" option, they can open the document no problem. One of my customers gets the error on one document but not the other, in
the same document library! The older document (a weekly report) was copied and renamed as per standard procedure. She can read the older document, but not the new one.
It is definitely a profile issue, as other people have logged onto the machines of the users with problems and do not get the error. We have also renamed people's c:\user profile folders and the corresponding Profilelist registry entry and the newly
created profile does not experience the error for these people. Renaming the profile back restores all their personal settings but the error reappears. When we copied the old profile's folder structure into the new profile, many of the user settings
were restored (but not all, like Dreamweaver settings) but the error did not appear. We think that the system folders files (like AppData) weren't totally copied over so we're going to run another test using xcopy. We are rebooting between
logons to make sure all files are unlocked.
The laptops and computers are mainly 32bit, Win7 Enterprise running IE9 and Office 2010 Professional Plus, but there's a few 64bit machines as well. The SharePoint farm has 1 WFE, 1 App Server running search and CA, and a shared database server running SQL
2005 SP4. SharePoint is 64bit MOSS 2007 with the latest CU.
We've checked the logs on the client as well as on the server and there aren't any helpful entries. We've also run Process Monitor, also with no helpful entries. We're planning to run something like Fiddler next.
It's not everyone, because there are many people are accessing the SharePoint system and the same files. It is also not a permission thing, as we've tested by giving the users elevated permissions with no changes. One person experiencing
the errors is a Site Collection Admin. That same person ran a test where I coped a simple Excel file into a Document Library which contained a problem file. They were able to open it Read Only no problems that day, but the next day, the same
file gave them an error. In their case, they usually get a "xxx is not checked out" error and only occasionally get the "No connectivity with the server" error.
We've tried lots of things including:
Deleting IE cache
Deleting SharePoint Drafts and webcache folder contents
Running IE without add-ons
Upgrading and Downgrading IE
Uninstalling and re-installing IE
Reinstalling our SSL certs
Repairing Office
Removing and then adding back in the Microsoft Office "Microsoft SharePoint Foundation Support" Office Tool
Deleting all HKLM and HKLU Office registry settings
Toggling IE Compatibility Settings
Toggling the IE Automatic Logon option
Toggling the location of checked out files
Adding the site in the trusted sites list
Adding the site to the WebClient\Parameters registry locations
Making sure the WebClient service is started
Rebooting the machine (lol :)
This is becoming a serious issue, not just because of the inconvenience for the users having to check out every document they want to read, but we have some files with macros that open up other documents to run which are now failing. There aren't
"check out" workarounds for some of those macros.
We're planning to open a ticket with Microsoft, but I'm throwing it out here first in case someone has run into this before, or may have some suggestions on what to try next. Thanks!
-Richard.
PS I think this needs to be in the "General" forum instead?

It took three days of dedicated troubleshooting, but I have found the cause of the errors, and a couple of fixes. It helped tremendously that my own machine was throwing the error. I have scheduled a couple of users to work with me to test the
various fixes, to see which one works best, so the story isn't over yet.
I had backed up my c:\users profile folder and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList registry key so I could restore my profile after I was done. I made a copy of the profile folder and was using that for awhile,
but then made another copy where I had deleted a lot of content out of it so that the copies would go faster. Since a newly created profile did not have errors, I was trying to copy back as much of the profile as possible to make it easier for our users
to get back to work. Instead of blowing away their profile and starting from scratch (which we know worked) I wanted to narrow down what was causing the error and just skip that from the restore. The concept was to keep as much as the users profile
in tact (application settings, etc.) not just restoring their desktop and My Documents folders.
When we first tested a few weeks ago, simply copying the folder contents didn't reproduce the error. I then tried xcopy, but got the "can't read file" error. Then I tried robocopy, and ran into the "junction" problem.
I went back to xcopy, and found that placing the excludes.txt file in the windows/system32 folder eliminated the error.
So the process went as follows:
Reboot and log into the machine as another user
Delete the profile and associated registry key
Reboot and log into the machine as the affected user, creating a new profile, and there is no error
Reboot and log in as the other user
xcopy the contents of the skinned-down backed-up profile to the newly created profile
Reboot and log in as the affected user, and the error occurs
Repeat the above, but add items in the excludes.txt file to see what, when eliminated, causes the error not to appear in the last step
I eventually found that skipping the c:\users\<profile folder>\appdata\local\Microsoft\office\14.0 folder allowed the entire profile to be copied over without the error occurring. That was strange, because we've cleaned out the cache folders
before which didn't fix the issue.
So I went about it the opposite way, and tried to delete the 14.0 folder from the restored profile, and after reboot, the error still occurred.
What eventually worked was deleting the 14.0 folder and copying over a 14.0 folder from a newly created profile!
One way to do this was to:
Reboot and log in as another user
Rename the c:\users profile folder
Rename the appropriate [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] registry key
Reboot and log in as the affected user, confirm that there is no error
Reboot and log in as the other user
Copy the C:\Users\<profile folder>\AppData\Local\microsoft\Office\14.0 folder to the other user's desktop
Delete new profile folder, and rename the backup to be the production folder
Delete the C:\Users\<profile folder>\AppData\Local\microsoft\Office\14.0 folder and then paste the 14.0 copy from the desktop
Reboot and log in as the affected user, confirm that there is no error
We've tried this on a couple machines and it works. I had to run Windows Explorer as Administrator to access the other profile's folders.
We've also successfully copied a 14.0 folder created by one profile on one affected computer over another profile's folder on another computer, eliminating the error, so we're trying that first, as that is fewer steps.
We may attempt to script this, but the self-help instructions are only 5 lines long:
Reboot and log into the affected computer with another account
Go to <link to location of 14.0 folder on network> and copy the 14.0 folder
Run Windows Explorer as Administrator
Go to c:\users\<profile folder>\appdata\local\microsoft\office and delete the 14.0 folder, and paste the copied 14.0 folder (trying to overwrite it makes Win7 want to merge the folders)
Reboot and log into your normal account, and confirm the error is gone
I'll come back and report after we go into the field with this fix, but after the few tests, I am cautiously optimistic that this is it.

IPhone 5 wifi works in one room but not the other.

I have an iPhone 5 and the wifi is unreliable. It works in the room with the router but when I walk down the hall it doesn't work. I'm talking 20 feet away. So frustrating because the phone is almost worthless. Why would it connect but only in such close range? No other devices have this problem. Yes, I've turned the wifi on and off. Yes, I've restarted the router. Yes, I've checked the WEP. It just makes no sense that it would work in one room but not the next room. Help!

Hello Gnpco,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Wi-Fi and Bluetooth: Potential sources of wireless interference
http://support.apple.com/kb/HT1365
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Best of luck,
Mario

Ipod works on one computer but not the other?

Can someone please help me? My ipod works on my laptop but not the desktop. When I plug the Ipod into the desktop it sometimes shows up in Itunes but says it's corrupt. Which it obviously isn't because it works fine on it's own when not plugged into a computer and it works fine when I plug it into the laptop. Also when I looked in my computer the Ipod would show up as drive j and it would flash on and off. Well, I tried plugging the Ipod into a different port and that worked as far as drive j stopped flashing on and off. I tried changing the drive name and it wouldn't let me because it always went back to drive j even after I changed it to drive z. Itunes is playing music and is up to date. I have Windows Vista Home Premium 64 bit. Please help.

Well start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Patrick

Magic Mouse One-Finger Swipe Works for one user but not the other

For the main account on my iMac, I can use a single finger swipe to move back and forward within Chrome. However the second user (also an administrator) cannot use this setting and must instead use the two finger swipe in settings. Both settings are identical but the Chrome browser wont recognize the single finger swipe for the second user. The gesture works fine in Safari, but not Chrome. Any suggestions?

my /etc/group:
root::0:root
bin::1:root,bin,daemon
daemon::2:root,bin,daemon
sys::3:root,bin
adm::4:root,daemon
tty::5:
disk::6:root
lp::7:daemon
mem::8:
kmem::9:
wheel::10:root,hans,ibm,gast
ftp::11:
mail::12:
uucp:x:14:
log::19:root
locate:x:21:
smmsp::25:
http::33:
games::50:
network:x:90:
video:x:91:
audio::92:ibm,gast
optical::93:hal
floppy:x:94:hal
storage:x:95:hal
scanner:x:96:
power:x:98:
nobody::99:
users::100:gast
dbus:x:81:
hans:x:1001:
vboxusers:x:108:hans
policykit:x:1002:
hal:x:82:
kvm:x:78:
nx:x:85:nx
avahi:x:84:
camera:x:97:
gdm:x:1003:
gast:x:1004:

Enterprise Mgr works with one db but not the other

Hi
We have two Oracle 10g databases installed. Enterprise Manager works with the second, but not the first. I believe the problem started when we migrated the host server to another network domain. Everything else works fine, but I'm getting a page load failure when attempting to access enterprise mgr.
The second db was installed after the migration and EM works fine.
Can anyone tell me how to reconfigure this?
Thank you

by any change hostname or ip was changed during migration
also can u paste the emoms.trc ?

Family share works on one phone but not the other

My husband and I used to share an Apple ID so we could get contacts and calendars on each others devices. Photo library/sharing, calendar among other iCloud and Family Share opportunities to keep things separate yet some together seemed more practical. We have two children coming to the age where we will be getting them phones, but now I question which is the best way to set this up. His phone kept the original Apple ID and I created one for my phone. My phone works wonderful with family share in regards to Find My Phone and calendar and sharing to his phone. However his phone seems to have combined his ID with mine so when I change the family share photo of him, it changes my photo to the same one as his. He can not see me on Find My Phone, but the calendar he can see just fine that I create on my phone and share. He can share his location with me via txt msg, but I can not share mine with him. My iPhone 5 and iPad 3 seem to be connected ok with the exception of photo library not shared across the two and the ability to answer a call through the iPad.
Any ideas about what I am missing?

I Have similar concerns: my wife and me with ios7 shared an Apple ID in order to manage an unique contact list. Also we shared with our son the same Apple ID to access the iTunes store. But all of us used our own Apple ID to configure mail, calendars, FaceTime, iMessage and Friends App. Now, after updating to iOS 8 seems that the family option could be very useful to make order in our devices: everyone could configure its own device with its own Apple id. But it seems that it is not possible to share the contact list between different apple IDs among the same family. In the other hand, the application Friends now is associated to the icloud id, so if we decided to continue sharing the same ID, becomes impossible for my wife and me to know the location of each other Using the Friends App.
So, it could be very useful if Apple decided to let the possibility to share the contact list among users of the same family.
IS there another way to bypass our problem?

Execute Task works in one area but not the other

I have two Execute SQL Tasks. Each executes the same stored procedure from the SQL Statement property with a different parameter and they insert into the same table. One is at the end of the package and only runs if a Rollback
is done and it works fine. The other runs when a script is performed and returns Failure. When I run the other package and the Script fails the Execute SQL Task gets a green check mark but the table is not updated.
I've messed with the properties and still no luck.
I can right-click on the SQL Task choose "Execute Task" and it works.
I've run out of ideas.

uspGenerateTasksForFailedSSISPackage is a stored procedure that inserts into a table.
ALTER PROCEDURE [dbo].[uspGenerateTasksForForFailedSSISPackage]
@strTaskDescription varchar(max) = NULL
WITH RECOMPILE
AS
BEGIN
SET NOCOUNT ON;
Declare
@dtEnteredDateAndDueDate date = GetDate(),
@intTodoCategoryCode int = 13,
@strEnteredBy varchar(20) = 'AUTO'
INSERT INTO ToDos (UserID, EnteredBy, EnteredDate, DueDate, Description, CategoryCode)
Values (@strEnteredBy, @dtEnteredDateAndDueDate, @dtEnteredDateAndDueDate, @strTaskDescription, @intTodoCategoryCode)

ICal Subscription Works On One Computer But Not The Other

I subscribed to a web based iCal subscription. The subscription refreshes on my Mac Mini but not on my desktop, which is connected to my iPhone. The iPhone therefore doesn't get the subscription contents either. I've tried deleting and resubscribing but nothing works.

Hey Valenz0711,
That definitely sounds frustrating. There are a few different reasons it may not be working on the iMac (iTunes is not up-to-date, Firewall Settings). The following article may provide more information on a resolution:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thanks,
Matt M.

Nano works on one computer but not the other.

The thing is simple, and i can't fin an aswert to it..
I got 2 new computers. I used to work on computer nr1 and computer nr2. Now it only works on nr2. I got the latest updates and all. It still showes as an extern hard drive on computer nr1 but iTunes can not see it. Works perfect on with iTunes on computer nr2.
What am i doing wrong?

I just tried to run this diagnostic thing in new itunes.
I got this:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
VIAK8_ AWRDACPI
iTunes 7.0.0.70
iPodService 7.0.0.70 körs nu.
iTunesHelper 7.0.0.70 körs nu.
Aktuell användare är en administratör.
Anslutna lagringsenheter:
SCSI\DiskMaxtor6L120M0_________BANC, Bus Type SCSI, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
USBSTOR\DiskGENERICUSB_Storage-CFC016A, Bus Type USB
USBSTOR\DiskGENERICUSB_Storage-MMC016A, Bus Type USB
USBSTOR\DiskGENERICUSB_Storage-MSC016A, Bus Type USB
USBSTOR\DiskGENERICUSB_Storage-SMC016A, Bus Type USB
USB-styrkretsar:
VIA Rev 5 or later USB Universal Host Controller, PCI-buss 0, enhet 16, funktion 0. Enheten fungerar som den ska.
Ingen värdstyrkrets för IEEE 1394 hittades.
Serienummer på senast anslutna iPod: YM553JMFSZC.

Screen Sharing/File works on one computer but not the other???

Two computers, both running the exact same version of Snow Leopard.
One is a Unibody MacBook Pro 2.66, the other 27" iMac i7. The MacBook Pro can't connect to the iMac, but I can get the iMac to connect to the MacBook Pro to pull files and screen share (pull files from MacBook, while on iMac).
My settings seem to be exactly the same. I've gone over them again and again (in sharing) is there something I might be overlooking?
Is there a firewall that might be enabled on one? Something else?

HI,
The MacBook Pro can't connect to the iMac
Just checking... open System Preferences / Sharing. Make sure File Sharing and Screen Sharing are selected.
You may have to click the gold padlock icon bottom left corner of that pane to make changes. You will be prompted for your admin password.
Firewall on or off shouldn't make a difference.
Carolyn

Form validation working on one page, but not the other....

Hope someone can help with this.
I have a page below with a load of contact forms which all work fine :
http://www.goodsafariguide.com/judges/judges.php
I've trued to recreate (admittedly mostly by saving as....) the same functionality here :
http://www.goodsafariguide.com/awardssite/judges/
They do work when fulled in correctly, but there's a glitch with the validation.
Basically when you fill in a form incorrectly, the page reloads, with the form's accordion closed. When you open it up, its showing the ugly looking error at the top of the form.
Any ideas what's causing it to act like this, as opposed to the way it works in the first link?
Thanks.

Iain71 wrote:
I've trued to recreate (admittedly mostly by saving as....) the same functionality here :
http://www.goodsafariguide.com/awardssite/judges/
They do work when fulled in correctly, but there's a glitch with the validation.
When looking at the source code I note that - unlike the first page - this one doesn´t contain any references to the ADDT form validation libraries ("../includes/tng/scripts/FormValidation.js" and "../includes/tng/scripts/FormValidation.js.php"), meaning that the validation can´t work.
Cheers,
Günter

My home share is not working i have tried everything it works on one computer but not the other help!

I have tried uninstalling and reinstalling itunes i have tried messing with my avast and I cant get anything to work please help me! it works on another computer in the house but everytime i try to click on his library it says it loading his library and then stops and goes to my music. plz help!

When normally powering the phone, there would not be a loading bar, you would just see the Apple logo. You can try a reset of the phone, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
You can take the phone to Apple, by making an appointment at the Genius Bar to have the hardware checked. Apple handles warranty and post-warranty issues, not Verizon. Have Apple look at the hardware to see if there are any problems.

Keyboard works on one computer but not the other

I have an aluminum wireless keyboard that came with my Mac Pro (Early 2008). Some time ago, it just stopped working. I tested the bluetooth mouse and a few other bluetooth peripherals to check that it wasn't the Mac Pro's bluetooth that was malfunctioning. I was convinced that the keyboard was broken, and was about to take it to the Apple Store to get it fixed when I thought that maybe I should test the keyboard on another computer. When I did that, it worked perfectly, but it still does not work with my Mac Pro. I've tried changing the batteries and removing the pairing from my Mac Pro. When I try to re-pair it, the Mac Pro is unable to discover it. Thank you in advance for your help.

Well start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Patrick

Airport Working On One Computer But Not the Other

My G3 iBook is connecting to the internet, but my G5 iMac is not. It worked fine since I got the Airport 2 years ago, but now nothing. Under Network Diagnosis it has the Airport and Airport Settings buttons as green, the Network Settings as yellow and the ISP, Internet and Server as red. When I attempt to get it to scan for a network, it just rolls and says "Scanning"
Any advice

Often when and after doing any download or update it can and will change your NETWORK Settings.
Go to your Apple and select System Preferences and then select Network form the G5 and be sure that Airport is selected and at the top of the list and you have the little green dot. If you don't have this your connection will not work. Drag Airport to the top of the list.

Font works in one Document but not the other

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