FontAwesome appears as question marks in FrameMaker 12. I installed the font in the Windows/Fonts folder. Do I need to do something else to get it to work in FM?

I need to update our fonts/templates to Font Awesome. I downloaded and installed the font in the Windows/Fonts folder.
The font appears as question marks (????) in place of the text in FrameMaker 12.
The font appears correctly in other applications, such as Microsoft Word and Outlook.
I tried this with both FontAwesome.otf and fontawesome-webfont.ttf.
Do I need to do something else to get this font to work in FM?
Thanks-
Stephanie

Well, if it's any consolation, it does the ????? thing (complete with bad font metrics for the question marks) in FM9, too.
I'm tempted to blame the font, but it could also be that FM is confused by things that shouldn't be where they are. You'll notice that some of the glyphs aren't given descriptive names in Character Palette.
For example, code points U+0000 through U+001F. Those are supposed to be the C0 Controls in Unicode, and not displayable glyphs.
http://www.unicode.org/charts/PDF/U0000.pdf
Ditto for U+0080 through U+009F, which are the C1 Controls:
http://www.unicode.org/charts/PDF/U0080.pdf
The glyphs at these code points should either be in standard Unicode positions (where the glyph is covered by Unicode, such as that left pointing triangle at U+0011, which might have been the same thing as defined by Unicode at U+25C0 or 23F4) or in some Private Use area.
Ask for your money back .

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I am facing the issue that some math elements appear as question marks in equations; for example, the summation and angle symbols.
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I use Adobe PDF as the default printer on both the real and virtual computers and I do not know the SetPrint utility.
I see the question marks appear in the FM files as well as in the printed PDF. It makes me think it is not a printing issue.
c:\windows\fonts is provided as the Font Source in the Embedding box for the Adobe PDF printer both on my real computer and my virtual one.
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I have attached an example screenshot.
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FontAwesome appears as question marks in FrameMaker 12. I installed the font in the Windows/Fonts folder. Do I need to do something else to get it to work in FM?

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