Fonts are loaded in TypeKit but they won't sync to my Adobe software
Hi,
Everytime I re-open any of my CC packaged such as Indesign, Illustrator the fonts I have loade din my Typekit refuse to sync and are always shown as missing. Typekit is on and it shows the fints on there as synced. Each day I have to remove the fonts and reload them a number of times and restart my Mac to get them to work. Is anyone else having similar problems? My only solution at the moment is to never shut my Mac down. Not ideal.
I am not on the most uptodate OSX system would this make a difference? I cant really update that at the moment but wondered if this was the cause or if there is some other flaw in Typekit that others are experiencing.
Thanks.
I'm sorry that you are both having trouble with this! The next time that you see this issue, please see if these steps get the fonts to sync again:
A) turn off font sync in the Creative Cloud application, wait a moment, and then turn it back on. The option to do this is under the gear icon in Preferences > Fonts ("sync on/off").
B) If that doesn't help, please check and see if the sync process is running on your computer:
1. open the Activity Monitor
2. quit the Creative Cloud application
3. wait a minute or two, then check the activity list for any Creative Cloud processes that are still running. They will have the red cloud icon next to them, and might be named Creative Cloud, Adobe CEF helper, Core Sync.
4. if you find any of these processes, force quit them from the Activity Monitor.
5. restart the Creative Cloud application and see if the fonts sync.
If neither of those get the fonts to sync again, send your recent sync log files to us in Typekit Support - [email protected] - so that we can look into it further for you:
help.typekit.com/customer/portal/articles/1649149#logs
Thank you,
— liz
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