Fonts are not printing correctly

We use Jetforms 5.3.1.0.143 with QuadraMed's AFfinity product. A query is written in Affinity and used to produce a Jetform. We run the query and send to a printer. The information in the data fields prints the correct font and spacing. The text on the Jetform itself does not print out correctly. For example, we use Arial font for both the fields and the text. The font/spacing for the text changes. It does not print in Arial and the letters are extremely close together. Any ideas? Thank you.

Hi Bonnie, sounds like the font may not be available in the printer and it is substuting as best it can. My recollection of Affinity is that it runs on an HPUX system so you would need to include the fonts when you compile the form. If these suggestions don't help, feel free to send me the ifd so I can have a look.
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Last edited by i3 (2015-04-16 12:37:05)

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