Fonts displaying in strange characters in Email and Web Browser

Myself and my creative director (on two different computers) are seeing strange characters in our email clients and web browser. He uses Entourage for Email and I use Thunderbird. We both use Firefox for a web browser.
This does not happen with every email or with every web page, what could it be?
View a screenshot here:
ftp://www.hanlonftp.com/upload/fontProblem.jpg

Clear out the font cache files from the hard drive with Font Finagler. Also, if you have the fonts Helvetica Fractions or Times Phonetic on the drive, delete them.

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