Fonts missing in Illustrator, but present in InDesign

I am asking this on behalf of our Art Department. I am the Systems Administrator. We have InDesign files from our customer, which our Art Department uses to produce pre-press proofs, and large-format digital prints. They have some files which look fine in InDesign, but when they create PDF's to bring into Illustrator to add crop marks, they show up with missing fonts. I am having them work around the problem by converting all the type to outlines before exporting, but we would prefer a better solution. The problem also appears using EPS for export.
We are on CreativeCloud, Macintosh OSX, Lion.

MarkTJohnsRSSP wrote:
Thank you for you quick response. What is baffling to me is this is the same computer, where the InDesign file has no problem with the fonts in the file, but Illustrator does. The only reason we are using PDf as an interchange is that there doesn't seem to be any other way to get the InDesign files into Illustrator. Crop marks aren't the only thing our people are doing. I'm not an artist, but this is the workflow they have been using for years, and it's been fine until this season.
Even if this is the workflow they have been used for many years it is not a good workflow.
It is a no-go to convert fonts to outlines in InDesign it can cause demage.
It is not good to open any pdf in Illustrator if it does not come from Illustrator itself. If you need to use a pdf in Illustrator place it and link it. Otherwise the font information will be destroyed.
Crop marks should always be added with InDesign export.
Avoid EPS. It makes no sense to use it except for very simple graphics like bar code or a simple logo without transparency. There is no reason to export EPS neither. Why do you use EPS? What for?
If a font is available in InDesign but not in Illustrator it might be that this font is in a folder with the name "Document fonts" which is found on the same place as the indd file. These fonts are available only to indd files on that place.

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peby55 wrote:
Sorry, wasn't clear enough. What I meant is that there are font tittles in the C/win/fonts folder that do not show up in the CS3 font list selection. - Paul
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Fonts missing in Illustrator, but present in InDesign

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