Fonts not displaying on some computers

I created a document in Microsoft Publisher on my laptop (running Windows XP SP2) and created a .pdf using the "Save as postscript" funcion and Acrobat Distiller (5.0)
I emailed it to our webmaster who put it up on our webpage.
Now, when I go to view it from the website on my desktop computer (Windows XP SP2) in Mozilla Firefox, the fonts are not displaying properly.
As a test, I emailed it to myself and tried to view it from just within Acrobat on the desktop computer and they're not displaying properly that way, either.
The document displays correctly when viewed from my laptop, both in Acrobat and in Mozilla Firefox.
I am concerned that others will not be able to view the fonts either, and as the purpose of this document is to have clients choose the font they prefer for ordering merchandise, it is imperative that they be able to see the fonts!
Can anyone help me troubleshoot this problem?
Thank you!
Tracy

Try printing to the Adobe PDF printer and selecting a settings of print or press (not the standard). Saving to PS is likely a Publisher issue and they may not have indicated to embed the fonts. You might be able to get around that in Distiller if you choose a settings file other than Std (same as for using the printer).

Similar Messages

  • Font not displaying on Reports Output (RHEL 5) for 10g

    Hi, I know I've posted a question in the past about a font not displaying on Report Output for my Arial, Arial Narrow, and Courier New fonts. I worked with Oracle Support and found that Metalink Note#261879.1 fixed my problem with those 3 fonts. I ran the scripts and now that part works great.
    However, I have one font "ARIALUNI.TTF" that will not work. This is out specific barcode font we use. I've pushed it on Linux from my Windows by pushing it as a binary file to the ORACLE_HOME/guicommon/tk/admin/TTF directory. I even put it in the directory for TTF on Metalink Notoe 261829.1 and let it create the files, but it still doesn't find it when I ran a report that uses this font.
    I tried using font subsetting via the uiprint.ali and make a reference but it still doesn't seem to work.
    Is there something I'm missing that would cause any of these not to work. I thought maybe some files had to be created under the guicommon/tk/admin/AFM file directory but I'm not sure.
    I just want to have my 2 or 3 reports that use this barcode to work. Once I get them, I'm done and all my font issues are resolved. Any help is appreciated.
    Chris

    They are probably a very old Type 1 font. Try checking the dates on the font files. Your best bet would be to get the OpenType versions of those fonts and install them.

  • Purchase Order Notes not displaying in some systems

    Hi All,
    Purchase Order Notes are not displayed in some systems. But the same notes are viewable from a different PC.
    This is the case of few of my end users.
    Please help.
    Thanks
    Vijay

    Hi All,
    The issue is resolved. It was because of updating the IE version from 6 to 7.
    We have degraded the IE version back to 6 and it all worked fine.
    Thanks
    Vijay

  • Some Cyrillic fonts not displaying in Preview PDF

    Hi,
    Times New Roman (and potentially other fonts) are not displaying in Cyrillic for me. Arial and other fonts work fine.
    When I copy the blank-appearing section into Word, I can see the text.
    Has anyone else had this issue?

    I have some doubts that your problem is really the same as the big 10.6.7 one being reported, e.g.
    https://discussions.apple.com/thread/2792142?tstart=0
    but you never know.
    You might want to check with your agency to see if they are doing anything different on their end.

  • Strange fonts, and some fonts not displaying at all

    Hiya
    I've recently been having problems with Firefox not displaying text correctly - instead it comes up with some jumbled weird characters.
    Here are a few things I've already tried:
    * I've tried uninstalling and reinstalling Firefox (I am currently on v3.6.10)
    * I've tried and reinstalled all the default font families in my Control Panel > Fonts
    Here are some screenshots of what I mean:
    http://img815.imageshack.us/img815/4277/personalbuissnescardbus.png
    In this one, there should be some text on the left hand side in the menu and also some useful text where the jumbled characters are near the bottom of the page.
    [http://img412.imageshack.us/img412/331/9gagchangesofthebatsymb.png external link]
    http://img412.imageshack.us/img412/331/9gagchangesofthebatsymb.png
    In this one, there should be some text in the top header, on the right hand side and also in the comments in the whitespace at the bottom
    Its been like this for a while now, but its now starting to irritate as its making it difficult to read some pages.
    Hugely appreciate any help on this.
    Thanks

    This issue can be caused by an old bitmap version of the Helvetica or Geneva font or (bitmap) fonts that Firefox can't display in that size.<br />
    Firefox can't display some old bitmap fonts in a larger size and displays gibberish instead.<br />
    You can test that by zooming out (View > Zoom > Zoom Out, Ctrl -) to make the text smaller.
    Uninstall (remove) all variants of that not working font to make Firefox use another font or see if you can find a True type version that doesn't show the problem.
    See also [/tiki-view_forum_thread.php?forumId=1&comments_parentId=566006]

  • Fonts not displaying correctly in Mail & Safari since updating to 10.4.5

    On some of my downloaded email and some websites the fonts are displaying wrong! What's weird as I figured out that the font is called Brady Bunch which I don't even seem to have on my system or if I do I can't find it.
    I figured out it was Brady Bunch by copy/pasting it into TextEdit and then went to Format > Show Fonts. It doesn't seem to effect Firefox browser.
    My Apple mail (v2.0.5) preferences > Fonts & Colors > are all Helvetia. Safari (v2.0.3) Preferences > Appearance are Times 14 and Courier 12.
    It looks really unprofessional replying to an email and the text I'm replying to is in Brady Bunch.
    Can anyone help?
    Josh

    Re: Source Sans Pro not displaying in 'Design' mode
    This did the trick for me. Thanks D Dog!

  • Fonts not displaying correctly on one computer

    This issue applies to the past couple versions of FF. I am currently on 35.0.1 on a Windows 7 computer. I have similar configurations on several other Windows 7 computers and have not experienced this issue.
    Basically the issue as that fonts on certain pages either do not display at all, or may just look like a long underscored ( __________ ).
    I have experienced this issue on a number of different sites, so it's not site specific. The attached screenshot of the Facebook login screen is a perfect example of what I mean.
    I have also attached a screen shot from another site where the words of a text menu just show ups as a line. The menu is at the top right of the image (highlighted and circled).
    I have toggled the hardware acceleration option based on other suggestions and it does not resolve the issue.

    You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
    *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false
    You can open the <b>about:config</b> page via the location/address bar.
    You can accept the warning and click "I'll be careful" to continue.
    *http://kb.mozillazine.org/about:config
    You can try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    You need to close and restart Firefox after toggling this setting.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • Custom fonts not displayed when PDF is generated using 10g Report builder

    Hi
    I have two fonts , abc.ttf and def.ttf which I have placed under C:\Windows\fonts. One of these displays a logo and the other displays barcode
    I have added the environment variable REPORTS_PATH which has value C:\Windows\fonts. I have also added entries for PDF Subset in uifont.ali.
    But still when I run the report and out to a PDF file, the fonts are not displayed. They are remapped to some other fonts.
    When I check PDF document properties in Adobe reader, under fonts tab it says
    abc
       Type:Type1
       Encoding:ANSI
       Actual Font: Adobe Sans MM
       Actual Font Type : Type 1
    def
       Type:Type1
       Encoding:ANSI
       Actual Font: Adobe Sans MM
       Actual Font Type : Type 1
    uifont.ali entries
    [ PDF:Subset ]
    # This example shows how to subset Arial True Type font into the PDF file
    # Arial = "Arial.ttf"
    # The True Type font files must exist in any one of the folders specified in
    # REPORTS_PATH.
    abc= "abc.ttf"
    def="def.ttf"
    In Oracle reports builder, I am able see these fonts and select them in my report layout
    I am able to see the fonts in Preview/screen output while running RDFs in my reports builder, but PDF output doesnt display these fonts
    Is there anything else which is required to do ? Do I need to restart the machine after environment variable is added ?

    In one PC were Report Builder is installed, we see "COURIER NEW - WESTERN" font and the RDF created / saved in that font works fine on server. I don't know if this helps!

  • Navigation & Photo Page not displaying within some browsers

    Hello,
    I am using iWeb '08 and am having great difficulties trying to get my site cross browser compatible. The site is working perfectly on the Mac in Firefox 2 & Safari but not Firefox 3. It is also not displaying correctly in Firefox 2.0.0.13 and IE7 on my WinXP machine. Unfortunately the error is not just a cosmetic issue. The Main Navigation is not displaying on any page and only shows a bullet point where it is meant to be. The other error occurs in the Photo Template and the photos are not displaying. I am using a "Version 1 template" and did a test with a "version 2" template that provided the same errors.
    Has anyone else had these problems???
    The site is located at:
    http://web.mac.com/maxkit/Kai/
    Photo Page:
    http://web.mac.com/maxkit/Kai/CurrentPictures/Pages/Snowy_AprilDay.html
    The test site is located at:
    http://web.mac.com/maxkit/Site/
    Thanks
    Max

    You have applied a height of "auto"to your menubar container, which gives it no height at all in some browsers. If you have a clue what height you would like to display for your menubar, give it, instead of:
        <div style="height: auto;" id="p7PMM_1" class="p7PMMh04">
    Better yet, leave it in the CSS file, where you will find it when you go looking for it. You already assign a height there:
    .p7PMMh04 {
        width: auto;
        height: 20px;
        margin: 0 auto;
        font-family: Arial, Helvetica, sans-serif;
        font-size: 11px;
        font-weight: bold;
        background-image: url(http://home.roadrunner.com/~jgigandet/trinity/img/new_bk.gif);
        background-repeat: repeat-x;
        background-color: #000;
        text-align: left;
        line-height: normal;
    Because your inline style of height:auto; has more proximity (is closer) to the element being styled, it overrides the style in the stylesheet and applies the height: auto; instead of allowing the height: 20px;
    Beth

  • Fonts not displaying properly in Creative Cloud files

    I just noticed that fonts are not displaying properly in my Creative Cloud files.  The strange thing is, they continue to display correctly in files I uploaded prior to release - it's just in files I upload now that the fonts are reverting to some generic display font.
    For reference, here is a file uploaded before release:
    https://creative.adobe.com/file/7ba1e1dc-993e-4f85-bf2d-7ec4e099929e
    And here is the same file uploaded just now:
    https://creative.adobe.com/file/82f1ed16-8f8c-45f5-9127-791f08ad9ec9
    The display problem also applies to downloads of the newer file as a JPG, PNG or PDF, although the fonts are still present in the downloaded original file.  With the older uploaded file, download as PDF is not available (presumably because this was a release feature), but download as JPG and PNG outputs a file with the correct fonts intact.
    This is a serious problem, because it makes previews inaccurate as well as making the download feature almost useless.  Was it perhaps an unintended side-effect of turning on download as PDF?

    On a related topic, here's another Illustrator file with fonts displaying incorrectly, but this time it also has problems with the download links - the options for PNG, JPG and PDF do not appear at all.
    https://creative.adobe.com/file/2d6d788d-01e4-488d-90b8-46823f2017e2
    This is all very strange, because they did appear in a previous version of this very same file:
    https://creative.adobe.com/file/dae50071-9596-44ce-b525-3f52663f8cca
    Could it perhaps be related to the strange font behaviour?

  • Background nav image not displaying in some browsers...

    Hi,
       I'm in the process of building a website template - still ironing out some bugs, but just discovered that the bacground image in my navigation bar isn't displaying on some browsers (including some versions of IE). It works in IE8 where my primary testing takes place (on both my local drive and from the temporary "live" server, but in most other browsers, doesn't show up...
    below is a link to my test page:
    http://home.roadrunner.com/~jgigandet/trinity/
    and here is the css with the applicable code in red:
    /*Menu Outer Wrapper*/
    .p7PMMh04 {
    width: auto;
    height: 20px;
    margin: 0 auto;
    font-family: Arial, Helvetica, sans-serif;
    font-size: 11px;
    font-weight: bold;
    background-image: url(img/new_bk.gif);
    background-repeat: repeat-x;
    background-color: #000;
    text-align: left;
    line-height: normal;
    /*Hide Sub-Menu in Design View
    Compensate for LI padding on Sliding Doors themes*/
    .p7PMMh04 ul div {
    display: none;
    TOP LEVEL MENU
    .p7PMMh04 ul {
    margin: 0;
    padding: 0;
    .p7PMMh04 li {
    list-style-type: none;
    float: left;
    width: 120px;
    /* Hide from IE5 Mac \*/
    .p7PMMh04 li {
    width: auto;
    /*Top Level Links*/
    .p7PMMh04 a {
    display: block;
    text-decoration: none;
    padding: 2px 14px 3px 14px !important;
    color: #ffc42a !important;
    /*border-right: 1px solid #8184e6;  */
    text-align: left;
    /*Link hover when no drop down is present */
    .p7PMMh04 a:hover {
    color: #df8f04 !important;
    /*background-color: #DFDFDF;*/
    Syntax for special classes programatically assigned to first and last links and also LIs
    See user guide for more information
    .p7PMMh04 ul a.pmmfirst {
    border-left: 1px solid #df8f04;
    .p7PMMh04 ul ul a.pmmfirst {
    border-left: 0;
    .p7PMMh04 ul a.pmmlast {
    .p7PMMh04 ul li.pmmfirst {
    .p7PMMh04 ul li.pmmlast {
    /*First Sub Level*/
    .p7PMMh04 ul ul {
    z-index: 10000;
    background-color: #333;
    width: 150px;
    background-image: url(img/pmm_carbon_subs.jpg);
    background-repeat: repeat-x;
    border-right: 1px solid #000;
    border-bottom: 1px solid #000;
    .p7PMMh04 ul ul li {
    float: none;
    background-color: #000;
    background-image: none;
    .p7PMMh04 ul ul a {
    padding: 4px 12px !important;
    color: #ffc42a !important;
    border-right: 0;
    text-align: left;
    overflow: hidden;
    /* rollover on 1st level rollovers  */
    .p7PMMh04 ul ul a:hover {
    background-color: #333; !important; 
    color: #df8f04 !important;
    /*Third Level (Flyouts in horizontal menu)*/
    .p7PMMh04 ul ul ul {
    border-top: 1px solid #df8f04;
    border-right: 1px solid #333;
    border-bottom: 1px solid #333;
    border-left: 1px solid #df8f04;
    SPECIAL IMAGE-BASED RULES
    .p7PMMh04 img {
    border: 0;
    .p7PMMh04 .p7PMM_img {
    padding: 0px;
    border: 0;
    background-image: none;
    background-color: transparent;
    TRIGGERS and CUURENT MARK RULES
    The Closed state relates to trigger items when their child menus are not showing
    The Open state relates to trigger items when their child menus are showing
    Selectors appended with _left Automatically change arrow position and orientation
    if sub levels are set to fly out to the left
    /*Sub Level*/
    .p7PMMh04 ul a.trig_closed, .p7PMMh04 ul a.trig_closed_left {
    background-image: url(img/pmm_south_medium.png);
    background-repeat: no-repeat;
    background-position: right center;
    .p7PMMh04 ul a.trig_closed_up {
    background-image: url(img/pmm_north_medium.gif);
    background-repeat: no-repeat;
    background-position: right center;
    .p7PMMh04 ul a.trig_open, .p7PMMh04 ul a.trig_open_up {
    color: #000 !important;
    background-color: #DFDFDF !important;   /* This is background color of main dropdown rollover */
    .p7PMMh04 ul ul a.trig_closed {
    background-image: url(img/pmm_east_dark.png);
    background-repeat: no-repeat;
    background-position: right center;
    .p7PMMh04 ul ul a.trig_closed_left {
    background-image: url(img/pmm_west_dark.gif);
    background-repeat: no-repeat;
    background-position: left center;
    .p7PMMh04 ul ul a.trig_open {
    color: #FFF !important;
    background-color: #424242 !important;
    /*The Current Marker (You are here) links*/
    .p7PMMh04 .current_mark {
    font-weight: bold;
    color: #60c3d1 !important;
    .p7PMMh04 ul ul .current_mark {
    color: #FFF !important;
    Utility Rule used for Clearing floats in Horizontal Menus
    .p7pmmclearfloat {
    clear: both;
    height: 0;
    line-height: 0;
    font-size: 0;
    Thanks in advance for any advice,
    Jesse

    You have applied a height of "auto"to your menubar container, which gives it no height at all in some browsers. If you have a clue what height you would like to display for your menubar, give it, instead of:
        <div style="height: auto;" id="p7PMM_1" class="p7PMMh04">
    Better yet, leave it in the CSS file, where you will find it when you go looking for it. You already assign a height there:
    .p7PMMh04 {
        width: auto;
        height: 20px;
        margin: 0 auto;
        font-family: Arial, Helvetica, sans-serif;
        font-size: 11px;
        font-weight: bold;
        background-image: url(http://home.roadrunner.com/~jgigandet/trinity/img/new_bk.gif);
        background-repeat: repeat-x;
        background-color: #000;
        text-align: left;
        line-height: normal;
    Because your inline style of height:auto; has more proximity (is closer) to the element being styled, it overrides the style in the stylesheet and applies the height: auto; instead of allowing the height: 20px;
    Beth

  • WMF format equations available/missing fonts not displayed/alerted

    WMF format equations fonts are not displayed in the applications, If any fonts used on that equations is missing in the system the indesign will not show/alert any missing font warring to the user and the substitute fonts replaced automatically for the missing fonts, Because of this the output PDF comes with wrong fonts. How to fix the equation font missing issue in Indesign.
    Your suggestions are welcome.
    Required Details
    Indesign CS5.5
    OC - Windows XMP
    Equation Software : Math type
    Format: WMF

    Best practice would be not to use WMF at all in InDesign.
    WMF cannot embedd fonts, so the second best practice would be to use a WMF without live text.
    Best would be to use ai or pdf files.
    What other format can Math Type export?
    // I did have a look on Softonic's web site. They write that Math Type can export EPS. Use that!
    /// If you have also font embedding problems with EPS take care that you use fonts which allow embedding (not every font does) and put the EPS in the Distiller with some kind of setting without color conversion and make a PDF of it, then use this PDF. The PDF should be dcreated on a computer with the same fonts available which you have used with Math Type.

  • Same old font problem..installed fonts not displaying..

    I have been searching everywhere for a resolution to this problem, and while it's reported frequently, and there are various suggestions, I haven't found anything that works.  Any advice would be appreciated.
    The problem is that fonts that are installed on my computer do not display in Indesign but they do in other windows applications.  Even more bizarre, Photoshop displays some of the ones that Indesign doesn't, but not all.  In this particular case (although I am discovering other fonts) the main ones that are missing that are HUGHLY problematic are Arial Narrow and Arial Narrow Bold!!!
    Information:
    Using Windows Vista...did have to install a new harddrive, and I don't think this has worked properly since I did that, but did work on original harddrive.  However, had the same problem on an XP machine a few years ago.
    Indesign CS3...have verified that I have all updates.
    Have deleted the fntcache.dat in windows and recreated it...no luck.
    I tried copying the fonts to the Adobe font folder...still didn't work.
    Installed FontValidator (from Windows I think) and ran it against my Arial files.  It does show some errors/warning but I don't know what they mean.  Several 'calculations didn't match...'.   I can get the logs if this will help anyone.
    Installed a font manager X-Fonter and have been loading/unloading and installing/uninstalling the fonts.  I've moved fonts to external drives and deleted them.  Anything I can think of in this arena..no luck.
    I copied my Arial font files from an XP machine to the VISTA machine and again...no luck.
    I apologize that I believe that this issue has been discussed to death, but nothing.  I submitting a report to Adobe, but don't have high hopes of having a response.  Any one know what to do with this?  Is there a real way to tell if a font is corrupted?
    thanks in advance!

    I had to do a few extra things after applying the hotfix to resolve this issue on my PC (XP SP2 & CS3).
    First, I followed the suggested workaround found at: http://indesignsecrets.com/hotfix-corrects-arial-narrow-problem-on-windows.php
    Pointed browser to: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=956514&kbln=en-us
    Downloaded hotfix "2007 Microsoft Office System".
    Ran hotfix.
    Searched hard disk for adobefnt*.lst and deleted all files found.
    I performed these steps and still had no results. I tried a few things, but the following steps are what finally resolved the issue:
    Navigated to the Windows\Fonts folder.
    Selected the following files and did Edit/Copy
    Arial (TrueType)
    Arial Bold (TrueType)
    Arial Bold Italic (TrueType)
    Arial Italic (TrueType)
    Arial Narrow (TrueType)
    Arial Narrow Bold (TrueType)
    Arial Narrow Bold Italic (TrueType)
    Arial Narrow Italic (TrueType)
    Navigated to C:\Program Files\Adobe\Adobe InDesign CS3\Fonts
    Did an Edit/Paste to paste the fonts into that folder.
    (There was a file there called AdobeFnt11.lst; apparently it wasn't found in the global search on my hard disk, so I just deleted it.)
    Navigated to C:\Program Files\Common Files\Adobe\Fonts
    Did an Edit/Paste to paste the fonts into this folder as well.
    For some reason I had to paste the new fonts (applied in the hotfix) into both of the folders above before it would work.
    Anyway, for what it's worth, this resolved the issue on my PC.

  • Korean font not displaying correctly. Internationalization Issue

    Hello,
    I'm not sure if this is an internationalization issue but I have an Adobe Air project that isn't displaying Korean correctly. I basically have created a MovieClip in Flash CC with a textfield child. When this movieclip is instanced in Air, it's text is dynamically assigned from a web service. The font used works fine except for Korean so we had to switch fonts when using Korean text. This is where things get interesting. If I try to programmatically change the textformat.font to use the Korean font, the font switches but just the Korean characters aren't supported. However if I set the textfield's font to the Korean one in Flash CC, everything displays fine. The font is embedding the same in both instances and is including 'All' characters.
    I'm not sure if this is a bug or if I have to add a flag for Korean support somewheres in the build settings. I've created work around for now which has two textfields, one with the font we need and one for korean only. As the data from the webservice is parsed it detects for Korean characters in the string and if it finds them it makes sure the Korean textfield is used. Kind of a dirty way to do it but it doesn't seem to like changing the font family around.
    Anyone else notice this?

    It's the latest AIR 15 SDK with the Flex framework.swc and framework_fb.swf added for binding support
    I overwrote the code since it was only a couple lines but here's what I was doing for the way that broke
    var tf : TextFormate = this._sknPageShield.pageName.getTextFormat();
    tf.font = "Arial Unicode MS";
    this._sknPageShield.pageName.setTextFormat(tf);
    The font changes because english characters showed up, however even though I click embed all fonts, korean characters do not display. I have to set the font on the textfield using the Flash CC tools and it works fine.

  • Fonts not displaying correctly in Muse, working fine on upload. HELP! Working on Muse CC 2014, Mac OSX 10.9.4

    Hello!
    In Muse, my fonts are displaying incorrectly, when uploaded the fonts are correct. I am guessing this is a system issue. First time I have had this problem since making the jump to CC 2014 and it is making designing painful . I've updated everything, dumped and reinstalled the web fonts, restarted, cleared PRAM and scratched my head a bunch. I also tried to find a font cache to dump but could not locate it...any thoughts would be greatly appreciated. Thanks Musers! - Andrew

    Re: Source Sans Pro not displaying in 'Design' mode
    This did the trick for me. Thanks D Dog!

Maybe you are looking for

  • How to get position of a ring in a tree control?

    Ok, this is probably a stupid question, but how does one get the position of a ring inside of a tree control?  I have a tree with two columns, with rings in the second column.  I can set the position using SetTreeCellRingValueFromIndex(), but how doe

  • Site not working with Netscape 7

    Hello everybody My site is up at www.Frontiers.uk.net. I used Dreamweaver CS3, with CSS, on a Mac. It seems to work fine in IE 6 & 7, Firefox and Safari. When doing a browser compatibility check, I get one error: "Double float margin bug", which it s

  • Just installed a new 1tb sata drive into an old g5. Now what is the best practice to use it?

    Hey all My old g5s memory was full so installed a new internal drive.  I have so far partitioned and named it so it is on the desktop because I saw that in a youtube vid. I'm wondering if that was the best thing to do to use it and if so how should I

  • Mass delete of PO item texts for specific PO and SA

    Hi All, I have thousands open PO's and SA's coming in during conversion in SAP system. For many of them we have material specifications and drawing number coming in from legacy and we populate them using standard BAPI create function module. On the o

  • Installation is a nightmare. HELP!!!!

    I am trying to install the Creative Cloud on my work computer. I am not an IT, nor do I have access to any IT help where I am. I am part of the Adobe Licensing for Enterprise, have followed all the steps, have downloaded the packages I want, but I ca