Footer area is displayed but SBO doesn't print it?

Dear Experts,
I have designed a Crystal Report with setup in A4. There is a "page number information" in the footer area.
Then the page number is showed if I preview it in SBO, but the page number is not printed.
Shoud I do some setting in SBO? I have changed the Page Setup become A4 through menu File-->Page Setup.
But the result is no changes.
Please advise me?
Note:
The page number can be printed if print it directly from Crystal Report.

Hi Indra
We have had this problem as well.  For some reason B1 rescales the pages somehow when it prints.
To make the footer visible try dragging the bottom border of the footer down a bit to make the section bigger.  It will still anchor the bottom of the footer to what B1 thinks is the printable area and push the resu up into the visible area.
This worked for us.
You may need to experiment with how big to make it!
Regards
Rob

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    Nice to meet you , I might have some things you can try to get your printer to use the colour cartridge.  Is this still the original cartridge that came with the printer? Does the colour print on the Print Quality Diagnostic report?On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
    Figure : Example of a Print Quality Diagnostic report with no defects
     You can try the steps listed in these 2 documents;Fixing Poor Print QualityPrinter Prints a Blank Page or Does Not Print Black or Color Ink HP also regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series.   Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks, 

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