For Apple/Logic Employees Only

Question

Studio19 wrote, "Logic is my instrument". This holds true for me and other forum members such as Rohan S., Justin C., William L., who clearly who have used Logic for years as a drop-dead serious piece of software. "Pro" as it were.
In a nutshell, we love Logic. But as this forum is testament to, Logic is buggy in drop-dead serious ways. Now, did that last sentence get a defensive rise out of anyone? Well, it shouldn't. It should be cause for concern.
I, for one, would like to see the merest hint of evidence that Apple is actually concerned about the future of this software. As two of your phone techs told me recently, Apple does pay attention to what's posted in this forum, as they do to Feedback. But as stated, user's Feedback will not receive a reply; and, unless I haven't been looking hard enough, I've yet to see a single reply here to anyone's legitimate gripe from any Apple/Logic tech.
So with this post I'd like to invite ANYONE from Apple/Logic to make their human presence known, and address the multitude of concerns posted here.
To reiterate: we love Logic. We just want it to work correctly, as it has in the past, and as it should it the future.

Answer 1

Yes, let me add a more general appeal to Apple on this thread:
We all know Apple "develops in secret", and does not announce these developments until they're ready to ship.
I'm sure a lot of Apple fanboys hate this fact, and that's why all these stupid rumor sites are so popular.
But when it comes to products that ARE ALREADY OUT, there is no need to maintain this secrecy.
Fine: if you want to keep secret about NEW features you're adding to the next version of an existing product, that's your perogative, and it's consistent with your general policy.
What should NOT be secret is whether you're AWARE of issues with your existing software, and a general timeframe on when you plan to fix them.
By disclosing this, you are not compromising the mystique associated with Apple in any way, and you are maintaining the secrecy policy in all the ways that matter. More importantly, you are promoting good will amongst your customers because it shows that you are listening to them, and you are supporting your product.
Logic is not a toy...it is the industrial-grade sequencer with which a lot of us make our LIVING. We need to feel (and be) secure in our purchase. This is not a "rumors" thing...I don't care what new features are coming in Logic 8 right now, I want to know what you're doing about usability issues in the CURRENT version.
Perhaps it's best if we think of this way: If I was a construction contractor, and I had been using Brand A Power Drill for most of my life...my most essential and often-used tool...then I'd been told by many peers in the industry and convinced by marketing collateral to switch to Brand B drill. It's a considerable investment, but I tried it at the store and it seemed to do everything I wanted and really WAS better in a lot of ways. So I bought this expensive drill, got it on the job site...but found out that although it HAS a hammer-mode button, hammer-mode doesn't work. At all.
So I go back to the store to exchange it, but find out they ALL have this problem. So naturally I want to return it, but the clerk tells me there are no returns on this kind of product, because it is a drill.
So I want to contact the manufacturer to ask what's going on, and when will there be a replacement or a fix for this drill. And then I'm told, "Brand B Drills does not discuss or disclose any information about any of our products. We work in secret and reveal what we're working on when it's ready."
You get the picture. The whole situation is ludicrous when talking about most other kinds of products, and just doesn't happen.
So I think all I'm (we're) asking for is just some basic feedback on critical issues which affect our confidence in the Apple products we use to make our livings. Thank you for reading.