For iPhone5 with mophie case users!!!

Three days ago I purchased iPhone 5 with mophie case.  I tried to transfer data from my old 4S to new device via iTune.
However, I was not successful at it because my computer could not recognize my i5.
After trying to find out the problem myself for couple days, I called the Apple Support but still not succesful.
I was told my Support rep to go to Apple Store and exchange to new device since it seems like the device is defective.
Well, it turns out that I had mophie case on while I connect the i5 to iTune and that is why the computer cannot read the device.
Mophie case is only for charging the battery so when you are doing something with iTune, you should take the case off and connect to computer.
I was told that many i5 with mophie case make the same mistake like I did.
If you are having same problem, now you know why...
Have a good time with i5^^. 

What Meg said.
The iPhone 5 juice pack cases don't have the ability to sync via Micro-USB. You can either do this wirelessly by connecting your phone to the same network as the device you'd like to sync with, or you can remove the bottom portion of the case and connect directly to the Lightening connection.

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