For no apparent reason I can no longer get my email icon to work. All I get is a completely blank screen.

For no apparent reason I can no longer receive or send emails. In fact when I touch the email icon all I get is a blank screen. I have checked my email settings all seems fine. Regards Kim

Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app completely : from the home screen (i.e.not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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HT202157 when using airplay mirroring it will drop the screen be for no apparent reason. This is a new problem ;it has been working fine.

Airplay is dropping out for no apparent reason; it has ben working fine and will reconnect for a time and then drop again.

Hello Cate,
Thank you for the details of the issue you are experiencing with AirPlay on your Apple TV. I found a couple of resources I recommend for the issue you described.
If you are experiencing the issue when AirPlaying from from an iOS device, I recommend following the steps in the section titled "Troubleshooting performance issues with AirPlay or AirPlay Mirroring" in the following article:
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
If the issue you described happens when AirPlaying from your computer to your Apple TV, I recommend the section titled "Troubleshooting performance issues" in the following article:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT4113 My daughters iPod touch asks for her pass code but when she types it in the cursor does not move or input any characters so,she cannot get into the iPod. This has suddenly happened for no apparent reason

My daughters iPod touch asks for her pass code but when she types it in the cursor does not move or input any characters so,she cannot get into the iPod. This has suddenly happened for no apparent reason, what can we do? Can anyone help please?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Iphone 5c makes sound for no apparent reason

I am posting this on behalf of a friend. She just got a brand new iPhone 5C and she loves it, but at random times throughout the day, it plays a sound for no apparent reason. There is no notification, no email, no messages, no alarm... we've been through all the sounds and notification settings. We did identify the sound as "Popcorn", but nothing she on her phone that we can find actually uses that sound. It is driving her crazy. She has very few apps on this phone - Find My iPhone, Allrecipes, AskMD, Pandora, 70's Radio and MapMyWalk. We went into each of these apps to find sound settings and, if they had one, we turned it off. Her phone is possessed! Please help us find the source, as we are going crazy.

Try resetting your phone. Press and hold down both the Home and Sleep/Wake buttons for 10 seconds or so until the Apple logo appears then let go. You won't lose any data.
There are a number of things you can check to improve battery performance in this article. https://www.apple.com/ca/batteries/maximizing-performance/#ios
If none of the above help then the next step would be to Restore. Use iTunes to restore your iOS device to factory settings This will erase everything on your phone so back up your data first.

Ipod freezing and restoring for no apparent reason

sometimes my ipod just stops what music it's playing and for no apparent reason ,goes back to the homescreen. when i update the ipod, all the play counts from before the "crash" (not really a crash, but that's the term i'll use) are wiped clean, as if i never played them. What's going on?

Hi Neolithic,
If you can fill out the contact us form in the "about me" section of my profile, we can look into this for you.
Cheers,
Chris
BT Moderator Team
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have an Apple PC. If I have an open page (active) and want to open a second page for an unrelated reason, how can I do that?

I have an Apple PC. If I have an open page (active) and want to open a second page for an unrelated reason, how can I do that?

Have icon but cannot connect - Please Help.
Mine is Gen. 2 - Model MC572C/A. I have the YouTube icon but cannot access YouTube. Message says "No content was found - There is a problem communicating with YouTube. Try again later." This problem has been for at least 1 month now. Any ideas?

HT1277 I can send & receive email from my ipad but for some reason I can no longer do this from my i mac.It keeps telling me that the password is not valid with the imap server.I keep entering the password but it won't accept it.

I can send & receive email from my ipad but for some reason I can no longer do this from my i mac.It keeps telling me that the password is not valid with the imap server.I keep entering the password but it won't accept it.

Do you have one, two or more entries in the left colum of Mail.app for your mail server(s)? That is, do you have your Mail.app set up with either a btinternet entry, with a btyahoo entry, or both? Or more?
I'm guessing that you might have one account (btyahoo?) listed for incoming (IMAP server) mail, and with the outbound (SMTP server) mail is configured and named btinternet.
Based on what little I see posted, it looks like BT uses both btinternet and btyahoo, but I'm not exactly clear on how they have their stuff set up, and their web set gets helpful and tries to help configure my mail — I don't immediately see a single web page with the mail server set-up details. The BT email client set-up starts here.

I bought an Adobe writer program a few years ago, and have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I enter.on the form. In fact, I get a message that the information will NOT

I bought an Adobe writer program a few years ago,and have have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I've entered. In fact, I get a message that the information will NOT be saved. How can I correct this? Thanks!

Hey louiseg45826294,
Thank you for posting on Adobe forums.
Could you please let me know what Adobe Writer program you are talking about. Is it Adobe Acrobat or Reader?
Could you please share the screenshot of the exact error message that appears.
Are the PDF forms saved on your computer's local drive?
Hope to hear from you.
Regards,
Anubha

HT1937 I have an imac and an iPad. emails are synched but suddenly, last night, the calendar on my imac was erased for no apparent reason but it is still on my iPad. what has happened and can how do I resynch calendars?

I have an imac and ipad. Last night the calendar was erased for no apparent reason. It remains on my ipad. what happened and how can I get the calendar dates back on my imac?

Hello Chisels,
Welcome to the Apple Support Communities. If you want to get content from your iPad to you iMac, there are a few things to try.
First check to the iPad to see if it is syncing with iCloud. To do this, go to Calendar app and click the Calendars button in the upper left hand corner. If it says iCloud, then all you need is to enable iCloud on your iMac if you are running 10.7 Lion or later. That preferences is System Preferences > iCloud, if you are
If on the iPad it says “On my iPad”, the following steps will guide you to get it back your iMac.
First, in iTunes, go to the preferences by clicking in the drop down menu iTunes > Preferences… Go to the device tab and make sure to check the box that says Prevent iPods, iPhones, and iPads from Syncing automatically.
Then follow the steps in the following articles to make a backup and the sync the data.
For backup instructions.
iOS: How to back up
http://support.apple.com/kb/HT1766
This one will assist with syncing your iPad to the iMac.
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Regards,
-Norm G.

Sometimes, for no apparent reason, I lose a note in my notes application. This sometimes happens when I have just opened it, or when next time I open my ipad, it just isn't there anymore. Can it only be retrieved before iCloud backs up automatically?

Sometimes, for no apparent reason, I lose a note in my notes application. This happens when I either have just opened a notes page or when next time I open my ipad, a note just isn't there anymore. It does seem to occur randomly i.e. independent of note size or age. Very annoying. I guess it can only be retrieved from iCloud before the next automatic back-up? Does anyone know why this happens and what can be done about it to prevent it in future? Is there a limit to how many note pages this app can store (presently I have about 70). I have started to email every note I make on my iPad to myself to be on the safe side. Is the Notes App really so unreliable? Anyone else with the same problem?

Oddly enough, the size/format of some names can make odd things happen with network Time Machine backups, and at least one of yours may be involved. See #C9 in Time Machine - Troubleshooting (or use the link in *User Tips* at the top of this forum).
Do your self a favor, though. Even if you get this working, do not depend on these backups 100%. There's a reason Apple doesn't support it -- it's not reliable.
There are any number of threads here and in the Airport Extreme forum similar to this one: http://discussions.apple.com/thread.jspa?threadID=2483045
If you still want to do it, see Using Time Machine with an Airport Extreme Air Disk (or use the link in *User Tips* at the top of this forum).

Have large data downloads for no apparent reason can be upwards of a half a gb. Any ideas

Hi,
My sons iPhone 4S with 64 megs of memory periodically has a large data usage. Can be around .5 gb for no apparent reason. Wifi is on. Sometimes this download occurs in middle of night. Any ideas. Thanks

If it is cellular data usage you should be able to identify the cause with a little detective work. Settings > Cellular > Use Cellular Data For will show data usage by app and if you click on System Services in that list it will also show the details of system service usage. The numbers are from the last time the statistics were reset (bottom of the same screen).

I have two mail accounts using mac mail. One account goes offline for no apparent reason. Check mailbox menu all accounts online, password correct, etc. but still can't get back

one account goes offline for no apparent reason. I check Mailbox drop down menu for Take all accounts online, check correct password OK, turn mail off and on, reboot computer, etc. Nothing seems to work. Has happened in the past, but has also "fixed itself" after unknown time periods. One account has not been working now for awhile. I would like to get to the bottom of this.

Hello,
Who is your eMail provider, the part after the @ sign?
In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?
Then click the Show Details button & Check again.

Firfefox crashes for no apparent reason, it will/can not file a report, I think it may be xmarks!!

Firefox crashes for no apparent reason and at no apparent "same point" I have two machines that this is hapening on, both are running Firefox 3.6 and Xmarks back-up.

Standard troubleshooting steps in order are as follows:
Power the iPad off and on.
An iPad reset, which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release.
Restore your iPad with iTunes from your iPad's backup.
Restore your iPad with iTunes as a new iPad or not from your iPad's backup.
If no change after the last step, your iPad has a hardware problem.

W500 broke down for no apparent reason

Dear all,
I have a W500 that worked fine for 4 years and suddenly started being faulty for no apparent reason.
I've searched the web and tried many fixes, but I still haven't been able to pinpoint the problem. At this point I suspect that the problem might implicate faulty hardware, though I am not sure. I would really appreciate any suggestions that could help me figure it out and (hopefully) fix it.
The laptop is a ~5 year-old W500 that came with Vista install but was upgraded to windows 7 after a couple of months. I made the BIOS upgrade at that point, but not since.
After trying to rescue it without success, I eventually reset the BIOS to default settings and reinstalled windows 7, and I am now able to use the computer but with many persisting problems.
Current symptoms
    Slow boot time (4-5 min until I can start using windows) with occasional failure to start windows (hangs for hours before log on screen, but without crashing)
    Initially failed to shut down, but uninstalling the dvd drive in windows seems to have fixed this.
    Black screen appears on two occasions during boot. (1) between the "please wait" screen and the log on screen, and (2) after logging after the "welcome" screen. Each stays for around a minute (I guess they also show on healthy systems but too short to be noticed)
    Windows is generally slow and prone to failures. Browsing windows explorer sometimes works fine, sometimes hangs for several tens of seconds. Launching programs takes an unreasonable amount of time (up to several minutes in some cases). Installing programs is incredibly slow and often fails.
    Initially, after reinstalling windows, it looked like windows explorer did not refresh itself automatically anymore: if I created a new folder for example, it would not appear until I hit the refresh button. Somehow, this issue seems to have resolved itself, perhaps when uninstalling the cdrom, but I couldn't swear.
    Booting in safe mode hangs after loading CLASSPNP.sys, which apparently is a recurring problem. In my case, after re-installing the OS it only hangs for 2-3 minutes and eventually safe mode successfully starts.
    Yesterday the graphics driver failed multiple times, which never occurred before (well, maybe once, and a long long time ago). The first time the computer restarted automatically, and the next couple of times the screen just went black but the computer was still running.
    Apparently I am unable to restore to factory state using the rescue&recovery environment. The partition which I believe to be the recovery partition (it has drive letter D: and no name, it guess this happened when installing the new OS) cannot be accessed from DOS (I/O error comes up, I am not sure if this is normal or not), and browsing it in windows explorer causes it to freeze. In safe mode it does appear in disk management, where is says 9.8GB, RAW, primary, healthy, 100% free space. Rescue and recovery environment does not start (perhaps as a consequence of this).
    Since reinstalling windows the fingerprint reader does not work, and the "mouse wheel" function of the touchpad is broken (looks like the drivers are missing, but I can live with that for now)
Additional details
As I mentioned above I've had this laptop for 4-5 years and it always worked properly without major glitches. Then one day windows suddenly failed to start without reason, although on rare occasions I was able to log in after a very long boot (which suggests to me that it might not be completely broken but just took forever to start up windows), but then it would also fail to shut down (hanged forever at the "windows is shutting down" screen.
Thinking back, the laptop did on rare occasions fail to start windows, but would always start the next time and never failed to shut down as far as I remember. Lately I also noticed freezing on some occasions, which at that time I thought might be related to the DVD because they seemed to happened only when the DVD was in use.
After many unsucessful attempts to recover the current system I reinstalled windows 7, and now windows is more or less running, but with the symptoms described above.
I've run chkdsk /F /R /B, sfc /scannow, and windows memory diagnostic multiple times, as well as several lenovo diagnostic tools (CPU, memory, optical, graphics and perhaps a couple of others); none of them returned any error (1 bad sector added to list by chkdsk last time it ran).
Questions
    Any suggestions/feedback?
    At this point, is there a chance it could help to reformat the entire drive and reinstall windows?
    In particular, I'm not sure why I need the recovery partition if I (1) it doesn't work and (2) I have an installation CD for the OS anyway.
Also, would it safe to remove the SERVICEV003 partition?
    I've read somewhere that to restore to factory state you need to mark the recovery partition as "active" - is this true, and could it be the reason that rescue&recovery environment does not start?
    Is it any use updating the BIOS at this point?
    Also, is there any chance that playing around with the BIOS config could result in a working configuration?
    If the problem is a hardware problem, how can I figure out which is the faulty component?
    Is it possible to completely disable, e.g., the DVD drive, without physically unplugging it (BIOS doesn't seem to allow this, and even though uninstalling it in windows seemed to fix the shutdown problem, I know that the DVD is still working because e.g. I can boot from it).
    Is there a way to completely disable one of the graphics card to check whether problem could come from it?
    I've been considering pulling out the HD and memory to check if there is any misconnection/dirty connector. Is is even worth trying (I usually try refrain as much as possible from messing with laptop's inside) ?
I will update if I remember anything important or if there is any major new development.
Thanks in advance for your help!

137 attempted reallocations with 6 currently pending. Your drive is probably on its way out.
Back-up your data immediately. You could try running SpinRite or HDD Regenerator on the drive to try and fix it, but chances are you should just replace it.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

My ipad 1 for no apparent reason no longnet. Our home wireless connection is working for all other devices. Any clues?

My Ipad 1, for no apparent reason, no longer connects to the Internet. Our home wireless connection is working for all other devices.Any clues?

You can also try to reset your network settings on the iPad. Go to Setings>General>Reset>Reset Network Settings.
Good Luck!

For no apparent reason I can no longer get my email icon to work. All I get is a completely blank screen.

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