For solution database- trex

Dear All,
We are configured Service desk and we are planing to maintain solution in solution database. my question is.
Is it required TREX software?
Thanks
Siva

Hi
yes you need it
Service Desk: Solution Database
check in above dolores blog
moreover if you are using solman 7.1 then you can use new functionality of solman knowledge articles far better web based message system
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/a9/0473a0d3f74adcaa6c6b4be7635867/frameset.htm
hope it helps
regards
prakhar

Similar Messages

How to create a index for solution database - CRM5.0

Hello Experts,
We want to have knowledge search in our IC web client
Trex 7.0 is alreasy installed.
I have done configuration in SAF.Also have created problem/solution in IS01-tcode
When I tried to compile SDB, I am getting error " 2007 - Index does not exist.
Can any one tell me how to create a index and how to assign a problem to SDB.
Regards,
Indhra.E

Hi,
Please ensure the following are correctly configured.
At IMG location CRM > Enterprise Intelligence > Software Agent Framework
1. The knowledge base has been configured - "Name and Configure Search Engine".
2. The knowledge base has been included in application - "Configure Application". The knowledge base should be in both application "ALL" and "ICWEBClient". (SAP note - 1091759 refers to similar error)
Then, as you might have executed the BSP application, CRM_EI_CMP_ADMN->default page, and select some language & click on Full index.
You might want to monitor the indexing process in TREX with the help of TREX admin. If nothing is shown in the index queue after the detail compilation shows status as finished, then the problem is in the CRM side and the documents are not flowing to TREX. So you might want to put breakpoint at CL_CRM_SAF_SE_TREX_ABAP classes' FULL_COMPILE method and analyse.
Kindly get back with any more details that you find if the problem doesn't gets solved.
Regards,
Uma.

CRM Solution database How to main the problems and solution types

Hi
Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .
we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description
The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .
Regards
Vikas dinaker

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

Is TREX for a Solution Database mandantory

hey,
simple question:
do i need a TREX for the solution database?
or can i run the sol.db. without any TREX installation?
kind regard
dirk

hello amit,
thanks for your quick answer.
but there are still some question-marks.
our plan is to use and fill the solution database in the first phase of our project.
and when we see, in three or six month, that we really need this, we will install trex.
so, can i use solution database without trex? when you say that without trex no search is possible - what is possible? see all solution database entries in a long list? or is it defently not possible to fill solution database with ta IS01 w/o trex?
i hope you can help.
thanks a lot and kind regards
dirk
Hello Dirk,
You would require TREX for the Solution Database. Without TREX, the search functionality would not work.
I hope this answers your query.
Regards
Amit

Using Solution Database (IS01) in SolMan without TREX

Hi all,
I just wanted to use the solution database within SolMan, which comes with the standard CRM functionality (IS01). Unfortunately I always receive dumps when creating (SAPSQL_ARRAY_INSERT_DUPREC) and searching (OBJECTS_OBJREF_NOT_ASSIGNED_NO) for problems and solutions.
Afterwards I found that the installation of the TREX server is required and this is maybe the reason. Is this true?
How can I run the solution database without the installation of a TREX? Is this possible?
Please help.
Thank you very much in advance, and have a nice weekend.
Stefan Bauert

Hello Charan,
Thank you very much for your feedback!
I went through the wizard of TCode "CRMC_SAF_WZ_SE" and entered requested program, but I was leaving detailed data for http and so on blank.
After that I went to TCode "CRMC_SAF_ADV_CLIENT" and wanted to enter the recommended description to "Learning Enginge Description". The following 2 entries already exist:
DEFAULT_ASPR Spreading Activation
DEFAULT_PURE Pure Correlation
Do I need to enter a new entry, or just paste the program name into one of these entries?
However the creation of a problem is still failing with dump OBJECTS_OBJREF_NOT_ASSIGNED.
Finally my question: If I do not want to use the service desk for this, can I use the solution DB without TREX?
thanks and regards
stefan

Does my solution database need a designated TREX

Hello all,
I'm about to setup a new SD environment for a client.
They want a solution database, and already have a few trex instances on their ECC environment.
So these are already in use.
Can I use these nonetheless for my Solution Database?
Or should I install a new one on my SolMan machine?
regards,
David

Hello David,
TREX can be installed directly on the Solution Manager system or externally from the Solution Manager system, much like the Solman BI can be installed locally or on a BW system.
I hope this answers your question.
Regards,
Paul

Check Index Existence - Trex SOLMAN Solution Database Issue

Hi Experts,
I have done all the configuration part for having solution database functionality in SAP SOLMAN system. Our basis team has also installed TREX successfully.
But while checking in transaction CRMC_SAF_TOOL, everything is green except Check ndex Existence.
We are getting the below error messages:
Failed [Check=Index Existence ,Knowledge Base=SDB ,Language=E]
Failed [0 ]
Failed [No. of Documents=1-]
On discussion with Basis Team, I came to know that Indexes are getting created at putty level and while going to the indexes (Menu - Goto- Indexex (F8) in CRMC_SAF_TOOL, everything is seems to be fine and successful. No error there.
Please suggest where I am going wrong as I am still not able to search in IS02.
Thanks & Regards,
Madhu

Hello,
Sometimes this error is seen when an older version of Trex being used.
Are you on a current version of Trex? If not you may want to consider upgrading to a current version?
Additionally, sometimes documents saved via content management cannot be indexed,
as no url can be determined for them.
4. knowledgebase SDB_ATTACHMENT:
   The URL's do not get determined and this is why nothing would be
   put to TREX.
   Herefore, please follow the following note:
   685521 Logon data for /sap/bc/contentserver service
This may explain the HTTP:/no. DOcuments =1- error ???
So please ensure you have set the URL for the content server as per Note 685521
Regards,
Paul

BSP page for Search Function in Solution Database

Hi
I would like to know if there is an BSP available for the Search Function in Soltution Database. If yes then i would like to know what is the name of the BSP.
<removed_by_moderator>
Thanks
Tenielle

Dear friend,
Have you done all the customizing via spro->scenario specific->service desk->solution database.
There is a note SAP note 951145
also you have to build the index..check via SAF tool...all the doc is there in IMG.
Secondly...there is also a troubleshooting option.....
This will help u....
Pls assign pts

Put solution in solution database for message "confirmed" status

Hi ALL.
How I can put solution in solution database if massage have status "confirmed"?
I have to go in edit mode to proceed action "put solution in solution database". But edit mode not allowed for "confirmed" messages.
Beside, I may be sure solution helpful only after autor confirmed messages.

I try to find easy solution.
If I will use new status,
I should change all documents and user instruction.
I'll have to notify all clients.
Web interface have "confirmed" button, I should obliged to disable it.
I'll have to confirm all messages myself, whatever I need to put solution in databese or not.
I don't think it easier solution.
Thank you anyway, Stephany.
Very best regards,
Andrey.

Service Desk - Solution Database - Solution retreival

I am trying to setup solution database for service desk.
1. I have set up TREX on the same host
2. Connected ABAP and TREX through a TCP/IP RFC
3. Completed configuration for the solution database using the available wizards
4. CRM_SAF_TOOL- all checks show greens
I am able to create a solution in a transaction using the "create solution in solution database" link.
My issue is:
When I go to another transaction and try to search for a available solution I do get get any results of the search. The short text used of both the transaction for which the solution was created and the transaction from which I am searching the SDB are the same.
What am I missing?
Thanks
Shabna

Had to generate the index.

Connection Timed Out error while saving messages in Solution Database

Dear Experts,
I have configured trex in solution manager..while saving service messages in 'Solution Database' i used to get "page cannot be displayed" now iam getting the fallowing error..please suggest any changes required..
500 Connection timed out
Error: -5
Version: 7000
Component: ICM
Date/Time: Thu May 14 15:11:24 2009
Module: icxxthr.c
Line: 2698
Server: Host_<SID>_<Sys no>
Error Tag: {-}
Detail: Connection to partner timed out after 60s
Regards,
Babu

Hi Babu,
you might try the following on the server where the problem occurred: call transaction SMICM -> Goto Services -> Select the service you are working with ->
Service Change -> increase value for "Max. Processing Time"
In case your application still times out you should see the changed value displayed.
Sometimes just executing the application again 2-4 times might help, because compiling might happen and is taking some time in the system.
With regards to parameters see also SAP Note [824554|https://service.sap.com/sap/support/notes/824554].
Best regards,
Andreas

Creation of a symptom/problem in CRM.(Solution Database)

Hi All,
Can anybody tell me what are the mandatory parameters for creation of a symptom/problem in solution database.
I am using a bapi:
BAPI_SYMPTOM_CREATE
can anybody tell me what all fields need to be populate for successful creation of a symptom.
It would also be nice if you can throw some light on the use/documentation regarding this bapi.
I am verifying the creation of symptom in table ISMP.Since when i create a symptom through transaction: IS01 it gets created in ISMP table but not through my BAPI. Please help.
<b>Full points will be awarded.</b>
Thanks in advance.
ashish.

Hi ,
u can create problem and solution in SDB,
by doing
Basic settings-->define number ranges (this is done by BASIS guys on SAF)
BASIC data filed is not required,
problems(prob type , prob subtype,define application area)
Solutions Solution type)
confugure this fields only ,
all the remaining fileds used to Activity, catalog Mgmt)
dont go with bapi's
u can use LSMW , this is better.
otherwise copy paste all the FAQ's manually in the system , and compile the Server for Delta compile, fullcompile, cluster compile,
Message was edited by:
kiran

Solution Database search option doesn't work

Hi,
Iu2019m working withSAP Solution Manager 7.0 (SID=SMG) is at SP 17.
SAP_BASIS 700 0016 SAPKB70016 SAP Basis Component
SAP_ABA 700 0016 SAPKA70016 Cross-Application Component
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-
In
PI_BASIS 2006_1_700 0006 SAPKIPYM06 Basis Plug-In
(PI_BASIS) 2006_1_700
SAP_BW 700 0018 SAPKW70018 SAP NetWeaver BI 7.0
SAP_AP 700 0013 SAPKNA7013 SAP Application Platform
BBPCRM 500 0012 SAPKU50012 BBPCRM
BI_CONT 703 0011 SAPKIBIIQ1 Business Intelligence Content
ST 400 0017 SAPKITL427 SAP Solution Manager Tool
CPRXRPM 400 0009 SAPK-40009INCPRXRPM SAP
xRPM/cProjects/cFolders 4.00 (ABAP)
ST-A/PI 01K_CRM560 0000 - Application Servicetools for
CRM 500 510
ST-ETP 100 0000 - Extended tracability package
ST-ICO 150_700 0015 SAPK-1507FINSTPL SAP Solution Manager
Implementation Cont
ST-SER 700_2008_1 0004 SAPKITLOO4 SAP Solution Manager
Service Tools
Service Desk is working, and I'd like use solution database option. So
I've done whole configurations and their work fine.
- I've created a support message logging at solman_workcenter
transaction.
- Using this support message and SAP Tutor delivered at
service.sap.com/rkt-solman I've created a solution database.
- I've logged at CRMC_SAF_TOOL TA->I've marked all checkbox->Check
button->goto->index
(http://solutionmanager.servicesap.grupotec.es:8002/sap
(bD1lcyZjPTAxMA==)/bc/bsp/sap/crm_ei_cmp_admn/default.htm) and I've
indexed the problem/solution just created following SAP Tutor.
- If I log on at is01 TA and I view the problem(24)/solution(500000000019)
just indexed
The problem is that when I'm at crm_dno_monitor TA->select a support
message(8000001233)->edit view->Transaction Data area->Solution
Database tab->
I press button "Search SDB"->so a popup opens "Problem Search Criteria"
titled->and I'm not able to find any results I type words(dump, mara,
table, reboot)
these words appear at problem/solution description, I type these word
at - with ANY of the words:, - with ALL of the words:, - WITHOUT the
words: but
I haven't hit at the search. At this same pop-up I fill Reference-
>Problem number field and I type: 24, a hilist appears with the
problem/solution just created but when I press button continue it
doesn't insert the hit at the support message solution database table.
I've followed SAP Note 331109 but transaction IS02 doesn't exists.
The service connection to Solution Manager is opened and access data
(user solmanadm) is maintained too.
Please, could you help me?
Thanks and Regards,
Raul.

Problem solved using TA crm_saf_tool->index->check

How to choose a right server for Oracle Database!

Hi all,
Is there any formular that allows me to find the appropriate server configuration for Oracle database 11g?
Please help!
Thank you all.
Dan.
Edited by: Dan on 01:45 06-01-2013

Simply put ... no.
Determining the correct server is a dance between hardware vendors (one point of input to be treated with general distrust), internal expertise and experience working with similar systems, and most importantly understanding the behaviour of what you are building.
Here are some sample questions to start the ball rolling.
1. What operating system expertise does your organization have?
2. What operating system expertise is readily available in the community from which you hire applicants?
3. What type of application?
4. What are up-time expectations?
5. Requirements for high availability?
6. Requirements for time to perform a full recovery?
7. Requirements for security?
8. Storage footprint (dictates internal storage versus SAN, NAS, or ZFS)
9. Anticipated growth (3-7 years)
Everyone wants to sell you CPU clock-ticks, more RAM, more IOPS, etc. But the first thing you need to understand is the capabilities you require that are generic: Required of any solution. Only when you have a clear understanding of these factors are you ready to discuss whether the solution is a pizza box or an ODA ... an Exadata or an IBM System Z.
Far too often I find people purchasing RAM they don't need with CPU speeds that exceed the ability of their network infrastructure to move the data so pay special attention when you are ready to make your purchase to engineered systems like the ODA.

Unable to process support message in solution database

Dear Expert ,
In service desk when i trying to save any support message in solution database .Its through error.
Error when processing your request
What has happened?
The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Regards
Ashok

Dear Ashok,
Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
I hope that the notes resolve your issue.
Regards
Amit

For solution database- trex

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