For some reason Apple has decided randomly that my debit card doesn't match my bank account. And, I can't get songs from cloud on to my iPod. I'm stationed in Germany with no way to call Apple support from here [Freeking 1800's can't be called from here

I could not be more frustrated than I am right now with Apple. Abysmal support for Americans overseas

Since have completely lost control of that Apple ID and neither recovery email nor security questions are working any more, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

I have been trying to update my cc info and for some reason it has kept saying that the cc info does not match with the bank so the transcation failed every time I was trying to download something even when it's free but my cc got charged $1.- each time.

I have been trying to update my cc info but for some reason it has kept saying the cc info did not match with the bank info so the transaction failed every time I made an attempt to download something even it was free. However, I saw my cc online got charged $1.00 everything I was trying to update my cc info ...why?

Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.

TS3988 My husband changed the Apple ID on our computer. For some reason, iCloud has the old Apple ID and it won't let me change it. I've been locked out of my iPad twice and had to restore it because of iCloud. How do I change the Apple ID (not the pas

My husband changed the Apple ID on our computer. For some reason, iCloud has the old Apple ID and it won't let me change it. I've been locked out of my iPad twice and had to restore it because of iCloud. How do I change the Apple ID (not the password)?

In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?

I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?

The Apple ID for future purchases is in Settings>Store>Apple ID. However, apps have to be updated using the Apple ID used to originally purchase them. This can't be changed. If the App store is asking you to provide a password for a different Apple ID when you are updating apps, it's because this ID was used to purchase it originally.

TS2446 my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it suddenly locked my account.

my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.

Sorry for the typos, I hope my message still gets across!

Hi, for some reason screenshots have stopped showing on the appstore, ive tried resetting my cache, restarted computer and itunes, but there still missing

hi, for some reason screenshots have stopped showing on the appstore, ive tried resetting my cache, restarted computer and itunes, but there still missing
im using itunes for windows, windows vista 64bit

hi, heres the info u requested
Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 2 (Build 6002)
Acer Aspire 6920
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 00D6ACD0035A7110
Current user is not an administrator.
The current local date and time is 2011-06-26 19:10:29.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 3650
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: WD Virtual CD 1110 Rev 2003 is a USB 1 device.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {956AE0ED-F775-4157-8184-95CB8B89B99D}
Description:    Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 00:00:00 1970
Lease Expires:    Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:    {805B9D00-0148-4062-8C0F-9DF326230B82}
Description:    Intel(R) Wireless WiFi Link 4965AGN
IP Address:    192.168.0.4
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    Yes
DHCP Server:    192.168.0.1
Lease Obtained:    Sun Jun 26 14:02:36 2011
Lease Expires:    Mon Jun 27 14:02:36 2011
DNS Servers:    192.168.0.1
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-26 18:57:29.

For some reason every time I try to open iPhoto, it opens it but immediately it frozen. I can no do anything or see any of my pictures. How can I fix it? without erasing any of my pictures.

For some reason every time I try to open iPhoto, it opens it but immediately it frozen. I can no do anything or see any of my pictures. How can I fix it? without erasing any of my pictures.

What version of iPhoto?
A. iPhoto '11. Version 9.4.2 (710.42)
What version of the Operating System?
A.Mac OS X Version 10.7.5
What was I doing when the problem arose?
A. I was uploading some pictures from my camera to my Mac then I closed it. next time tried to open it and it went right to the way that the pictire before shows.
Did it ever work properly?
A. It had some details; like taking a lot of time to send a picture from iPhoto to an e-mail or not send it at all.
What steps have I tried already to solve the issue?
A. None, I havent wanted to do anything to fix it because I'm afraid I could somehow delete my pictures. I know the pictures still there; because, they are on my screen saver changing and changing.
I also want to know if there is any other way for me to see my pictures other than trought iPhoto?

For some reason I cannot find where to attach a picture to an imessage on my MacBook Pro. Can anyone tell me?

For some reason I cannot find where to attach a picture to an imessage on my MacBook Pro. Can anyone tell me?

I figured it out. Copy the picture from where you have it stored on your computer, and paste into the text line of the iMessage. Simple!

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

contact itunes support

I have an Ipad mini 16mb WiFi only...For some reason it has quit recieving txt msgs. My I phone will..The pad wont..Ive checked all settings and no luck..Anyone help?

I pad mini 16 mb WiFi only...
For some reason the Ipad quit recieving txt msges...I have changed nothing...My I phone is recieving the txt...I have a connection between my home network and the ipad...All settings in the MESSAGES>SETTINGS are correct....Any Help?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

How do I get all of the music on my computer to transfer to my Iphone? For some reason, itunes has picked up some songs but not others. example, I have several CD's loaded in which only 1 or 2 songs from the CD shows up in itunes.

I have about 70 Cd's loaded on my computer as I had previously owned another MP3 device before I got enamored with the Ipad and Iphone. My problem is itunes will not recognize all of this music. To give a specific example, I have an old Bon Jovi Cd "crossroads" , itunes only recognizes 2 songs off the Cd. How can I get itunes to recognize these songs? They do not show up on itunes anywhere but if i go to my music folder I can locate the songs and it even shows the itunes logo but, the songs will not play with itunes. I've got a few hours of music i would like to have on my iphone. Can anyone please help me with this?

It has always been very basic to always maintain a backup copy of your computer for this very occasion.
Use your backup copy to put everything on the computer, then sync.
If for some reason you have failed to maintain a backup, not good, then you can transfer itunes purchases from your iphone to your computer - File>Devices>Transfer Purchases

HT1338 how can I change my user name and photo on I message, for some reason it has someone else's name and photo. Thank You

Hello
I have a mac pro computer and an Ipad, for some reason my username and photo does not come up, it is infact my nieces name Katie Brownson and her photo. I dont understand as she has never been on either item. Also when it is automatically add your name it is also says katie Brownson. Please can you show me how to change this.
Kind Regards
Maria Brownson

Hi,
The My Card is an option in the Card Menu.
Manually searching the cards it is the one with the Head and Shoulders icon.
8:01 PM Saturday; May 18, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

My entire itunes library is store in my computer, but for some reason it has well has the cloud symbol to be download again, why ?

I have all the songs store in my computer and as you can see, for some reason the iCloud symbol is in there for me to download them again. How can I syncronize my icloud with my computer so it stops tell me to download the songs that I already have!!

Glitch. Sign out of the store. Sign in again.
tt2

For some reason safari has been wiped can you please tell me how to re install it?

for some reason on my mac book pro safari has a symbol over the top of it on the desktop and I cannot open it. I presume some how it has been deleted how to I re install please?

Finder > Applications
Is Safari application there?
If Safari is still there, open it from there.
Otherwise you have to reinstall the OS X.

HT1349 For some reason part of the apps on my IPad just say waiting; they were working fine and then just turned dark and say waiting but didn't update when I updated all the apps. Any suggestions?

For some reason some of my apps suddenly went dark and say waiting. I tried syncing with the computer and updating all the apps but they stayed dark. The individual apps in question say they are updated when I looked at them. Any ideas? Do I need to just delete them off the IPad and start over?

Hi you guys,four days ago my FT and iMessage worked well on my iPhone 5 IOS6.1.3,but my phone Number did not in the caller ID loop,so I turned both of them off,when I wanted to turn it on again,but failed,I tried so many times,but make no difference,It shows me"waiting for activation".Then I found the solution on internet,and you know there are many possible solutions,just like:
1.change the wifi DNS to 8.8.8.8,8.8.4.4.and you must turn your cellular ON.
2.restore the phone setting.Settings>>General>>reset>>all the phone setting.
3.restore the network setting.Setting>>General>>reset>>the network setting.
3.reset the network.
4.reset your Date&time.Setting>>Date&Time>>set automaticlly>>ON.
5.change another network to activate.
6.take out the sim card to activate.
I did everything,but nothing happend,it still"waiting for activation"
And today afternoon,i try to activate again,when i turn iMessage on,it activate successfully.OMG,it is really amazing.and the same to my Facetime.
I am so exciting and strange how it happen...
I followed all the setting above 1.2.3.4.5.6,the only difference is i turned the "enable 3G" OFF(Settings>>General>>Cellular Data>>Enable 3G>>OFF),but it keep ON before now.
seriously,i am not sure if the "enable 3G"causes this problem,but it really happened to me,so you guys can try if you have the same problem,
hope my answer is helpful for you.
Message was edited by: housing Alex

For some reason Apple has decided randomly that my debit card doesn't match my bank account. And, I can't get songs from cloud on to my iPod. I'm stationed in Germany with no way to call Apple support from here [Freeking 1800's can't be called from here

Similar Messages

Maybe you are looking for