For some reason my Firefox is no longer allowing me to stay logged on to certain sites e.g. Even though I now allows click the keep the keep me logged in on facebook I now have to log on each time. How do I fix this. Kind regards Bev Greene

For some reason my Firefox is no longer allowing me to stay logged on to certain sites e.g. Even though I now allows click the keep the keep me logged in on facebook I now have to log on each time. How do I fix this.
Kind regards
Bev Greene

Websites remembering you and automatically log you in is stored in a cookie.
* Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
Make sure that you do not run Firefox in Private Browsing mode.
* https://support.mozilla.com/kb/Private+Browsing
* In [[Private Browsing]] mode all cookies are session cookies that expire if that session is ended, so websites won't remember you.
* Do not use [[Clear Recent History]] to clear the "Cookies" and the "Site Preferences"
Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.
* http://kb.mozillazine.org/Cookies

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I receive the message that ITunes is locked or that I don't have permission to use it. How can I fix this?

When I try to log on to I Tunes, I receive a message that it is locked or that I don't have permission to use it. How do I fix this?

If iTunes was working previously then it is possible that the preference file that records the location of your library has been corrupted. Clicking the icon to launch iTunes then immediately press and hold down the shift key. Keep holding until asked to choose or create a library. Click choosem then browse to and open your iTunes Library.itl file, normally found in <User's Music>\iTunes.
Alternatively see Repair security permissions for iTunes for Windows if there really is a permissions issue or Empty/corrupt iTunes library after upgrade/crash in case the library itself is damaged.
tt2

Apple Application Support not found and i have re downloaded itunes 4 times how can i fix this issue error code 2

Please i need some help here with this issue i am using a windows 7 acer and i would like to be able to listen to music while im gaming is there anyway i can fix this issue i am having i keep getting Error code 2 (windows error 2)

You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunes installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
See also Troubleshooting issues with iTunes for Windows updates.
tt2

For some reason Safari and App store won't open anymore. Everytime I try to open them they crash and it says it's because of the webkit2 plug-in. Anyone know how to fix this problem?

For some reason Safari and App store won't open anymore. Everytime I try to open them they crash and it says it's because of the webkit2 plug-in. Anyone know how to fix this problem?

If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

For some reason when my daughter sends a text to someone else I get it and vice versa. Also, when I send a text to her the text comes to me as well. How do I stop this from happening?

For some reason when my daughter sends a text to someone else I get it and vice versa. Also, when I send a text to her the text comes to me as well. How do I stop this from happening?

This is iMessages, not an SMS/MMS, and this means the same Apple ID is registered for iMessage on each iPhone.
You or your daughter need to activate your own Apple ID for iMessage and FaceTime. The same Apple ID can continue to be shared for iTunes store downloads - for music and apps.
On the iPhone, go to Settings > Messages > Send & Receive. Select the Apple ID at the top and sign out. Sign in with the new Apple ID.
Make sure the same email address is not available below You can be reached by iMessage at on each iPhone.

I have downloaded iOS 7.1 but now my phone just reboots all the time, how do I fix this?

I have downloaded iOS 7.1 but now my phone just reboots all the time, how do I fix this?

Hi Will555uk,
Thanks for visiting Apple Support Communities.
If your iPhone is restarting unexpectedly, I recommend starting with step three in this troubleshooting guide:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
Jeremy

HT4528 I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? If that doesn't work, try resetting the network settings. Settings>General>Reset>Reset Network Settings.
If that fails, you may possibly have damaged the SIM. Verizon will need to give you a new one.
Best of luck.

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit it. How do I fix this?

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit Mail . How do I fix this problem?

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

I imported videos from photo into iMovie when I set up iMovie (obvious mistake) and now iMovie doesn't work properly, nor can I move specific videos into a folder where I want them. How do I fix this?

I imported videos from photo into iMovie when I set up iMovie (obvious mistake) and now iMovie doesn't work properly, nor can I move specific videos into a folder where I want them. How do I fix this? I even tried deleting iMovie, bought a new copy and installed it, but the folder "iPhoto Videos" is still there and I can't get new clips loaded to iMovie, especially where I want them. Please help.

The iPhoto Videos do occasionally have problems. I've seen a lot of people write messages to this Discussion group describing similar problems. The only thing that seems to get around this problem is to pull the video clips out of iPhoto then import them directly into iMovie. Once the troubles with iPhoto Videos starts, I haven't yet seen anyone write back with something that they did to fix it.
The most difficult part of doing this is the movies in iPhoto might be a little difficult to track down. But you can create a smart alum that does that for you. Go to iPhoto > File Menu > New Smart Album:
Set the first pulldown menu to keyword, second to contains, then in the last box type Movie with a capital 'M'. Then click OK. This smart album more or less does as search of the whole iPhoto Library and only displays items that match your search tearm of "Movie" exactly. In that smart album then you can find the original Movies you want to move out of iPhoto and into iMovie, <CTRL> click on the Movie clip, then choose Reveal in Finder. That will jump you out of iPhoto temporarily and into the iPhoto Library folder. From there you can move that movie file to the desktop. Move all the clips you want, once they're all collected up go to iMovie and go to the File Menu > Import Files. Then point it to the desktop where you moved your video clips.
This will put all those videos into an Event folder in iMovie and bypass iPhoto Videos altogether.

I just got a new iphone and we are hooked up to the same apple ID in this family, and his Ipad Have been receiving my texts. How can I fix this?

I just got a new iphone and we are hooked up to the same apple ID in this family, and his Ipad Have been receiving my texts. How can I fix this?

Welcome to the Apple Community.
You could simply ensure that only the numbers and addresses you wish to use on each device are checked at Settings > Messages > Send & Receive. However this isn’t an ideal solution because the other person can always change these settings from their device and have some fun with you and your contacts.
You’d be far better getting them to delete your account from their device and have them create one of their own. If you are sharing an ID for some other service such as iTunes, you can continue to do so, you only need change the ID for messages.

I got my iPad from my friend and he done a full restore before I got it, but know that I have put my iCloud account on here I have contacts and his too. How can I fix this problem? !!!!!

I got my iPad from my friend and he done a full restore before I got it, but know that I have put my iCloud account on here I have contacts and his too. How can I fix this problem? !!!!!

Welcome to the Apple community.
Given what you've have described, your friend cannot have restored the iPad correctly. You need to decide whether you are willing to delete his contacts manually, or carry out another restore. Personally I think I would go for the restore.

On facebook I can play the game castle age but not Castle age heart of darkness...it won't load.How do I fix this. Thanks

On Facebook I can play the game castle age but not Castle age heart of darkness...it won't load.How do I fix this. Thanks

In order to load games on Facebook you need to set the Flash plugin to allow third-party content
1. Go to the Flash player Global Storage Settings panel.
2. Make sure '''Allow third-party Flash content to store data on your computer''' is check marked.
See:
'''''[[Problems using Facebook in Firefox]]'''''
'''If this solved your issue, please select ''solved ''& chose the appropriate ''solution'' to close this ticket/question posting'''.

I was trying to update/restore my ipod and now i plug it in and it stays frozen on the usb to itunes picture. and when i plug it in it dosnt come up in itunes how do i fix this?

i was trying to update/restore my ipod and now i plug it in and it stays frozen on the usb to itunes picture. and when i plug it in it dosnt come up in itunes how do i fix this? any suggestions are appreciated

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

When I try to load an update it says Need 3.0 or later loaded. I have V3.1.2 loaded. How can I fix this

When I try to load an update for aperture 3.0, I get an error message " you need 3.0 or later loaded". I have V3.1.2 loaded. How can I fix this?
Thanks

Is your Aperture application installed in your "Applications" folder, or did you move it to a subfolder? If you moved it, put it back into the "Applications" folder. Also check the name. If you renamed it, change the name back again to simply "Aperture" without any additions. Otherwise will the updater not recognize your current installation.
Regards
Léonie

I have bought 50 gb of storage and iTunes is still saying there is not enough storage to download tv shows. But I have 46 gb still available. How can I fix this?

I have bought 50 gb of storage and iTunes is still saying there is not enough storage to download tv shows. But I have 46 gb still available. How can I fix this?

iCloud storage cannot be used to download content, because its not on your phone.
You need physical local storage on your Phone not iCloud to download content.
If your iPhone no longer has enough space, you will need to delete things off your iPhone to make room.

For some reason my Firefox is no longer allowing me to stay logged on to certain sites e.g. Even though I now allows click the keep the keep me logged in on facebook I now have to log on each time. How do I fix this. Kind regards Bev Greene

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