For some reason my printer says "offline" and won't turn on at all. It is installed correctly but

Was gone on vacation and when got back, plugged the computer into the wall and everything on the computer works fine except the printer will not turn on. Have reinstalled the printer and reinstalled several times and it keeps showing up as "offline". Called HP and they would not help. Please someone help me. Printer has always worked perfectly for me until now. Don't know what to do.

Thanks for the reply... i tried, but nothing was able to work. Took to Genius Bar this morning, they said the Hard Drive was the problem, couldn't be repaired

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I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST M

I need to download my Verizon bill. For some reason my account says I'm a "Member" and not the "Manager" or "Owner" so I can't download the bill. I AM THE ONLY PERSON ON THIS ACCOUNT. I AM THE ONLY PERSON WHO HAS EVER BEEN ON THIS ACCOUNT. ONLY ME. JUST ME.

Prepaid accounts don't have Account Owners/Managers, they just have Account Members (and prepaid accounts have less options regarding changes via their My Verizon account as a result).

HT201407 new iphone 5 and 4 year old macbook, and for some reason my computer says a later version of itunes is required to use iphone to sync. updated most recent version possible and still can not sync to iphone.

new iphone 5 and 4 year old macbook, and for some reason my computer says a later version of iTunes is required. So, i went to ITunes and found i have the latest version availble at this time. iTunes say phone can not be synced because it requires a version of 10.7 or greater?

iPhone 5 requires OS X 10.6.8 & iTunes 10.7 or greater. I suspect you're running Leopard, 10.5.8, correct? If so, you will first have to update your OS, then iTunes in order to sync your phone.

For some reason, the Flash Player on my MAC Pro stopped working, I've checked the install on my Adobe Flash Player and the are current, but the plug-ins don't seem to be working. Can anyone help me get it working?

For some reason, the Flash Player on my MAC Pro stopped working, I've checked the install on my Adobe Flash Player and the are current, but the plug-ins don't seem to be working. Can anyone help me get it working?

It happened w/ my MacPro 2.66 GHz Dual-Core Intel Xeon about 5 months ago; tried everything I could think of including multiple downloads of Flash, and hadn't seen any solutions here. Adobe insisted many times that I download & update, but the newest vers. wouldn't work on the computer.
On checking Adobe/Flash was reading the computer as being an earlier model. So the new version of Flash wouldn't work w/ it. Snow Leopard 10.6.8 was being read correctly but not the computer model (can't remember what MP model it was reading).
Nothing worked. So -- a very old PC trick: If nothing else works get the hammer out and bludgeon it-- might work. So I reset everything by putting the Snow Leopard install disk in, held down 'C' on restart and let it run.
Didn't take anything off the HDD first, just ran the install disk over everything.
The experts on the forums are probably cringing right now & I'd like very much for them to jump in. Love to know how my computer model was being mis-read. All I can say is, for the brave and desparate, it worked for me. Something to keep in mind.
It helped that I had a new computer on order & have 2 backups, one being mandatory. Might work only the one time but worth a check.
Good luck on working this one out.

For some reason i have two accounts and I want to cancel one of them. they are yearly contracts but i dont want to pay double for the same product. How can I cancel one account?

for some reason i have two accounts and I want to cancel one of them. they are yearly contracts but i dont want to pay double for the same product. How can I cancel one account?

Is it possible that you are using the same password for the old O2 Study and newer O2 Apple Base Station networks?
If so, Keychain Access is storing the old information about the old network and may be associating it with your AirPort Extreme settings based on the BSSID that William has mentioned.
If that's the case, open Macintosh HD > Applications > Utilities > KeyChain Access and look for a listing with the old network name. Delete this entry. You may need to power down both the computer and the AirPort Extreme and restart them.

So I've downloaded a tv series from iTunes onto my macbook pro, for some reason the episodes on my iTunes won't play at all. no sound and no images. any suggestions and help?

so I've downloaded a tv series from iTunes onto my macbook pro, for some reason the episodes on my iTunes won't play at all. no sound and no images. any suggestions and help?

Hi,
As you have match, I suggest that you create a new library by holding ctrl whist launching iTunes. Select create new library. Sign into iTunes Store and activate match. You will now have access to your music and will be able to stream your music.
Options : get a new external drive formatted for mac and either download music from match or copy music from old drive to new one. Alternatively you could reformat old drive and download music from match - I would not be comfortable using this option as it means erasing drive before being able to use with mac.
Jim

HT4623 I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

With iOS 4, the only way to update your software is connected to iTunes. OTA (over the air) updates were not available until iOS 5. You will need to connect your iPhone to a computer and use iTunes to download and install the iOS updates on your iPhone (at least until your iOS version is 5.0 or higher).

For some reason when I shut down my computer then turn it back on, it comes back directly into my account, bypassing having to enter a password to get into my account. This works in direct conflict with the parental controls I've got set up. Any ideas?

For some reason when I shut down my computer then turn it back on, it comes back directly into my account, bypassing having to enter a password to get into my account. This works in direct conflict with the parental controls I've got set up. Any ideas?

Thank you so much for the quick response to my question. I tested your directions and it works!! Thank you. I would never have figured that out. I knew I had to go into System Preferences but would not have guessed that I needed to have Automatic Login set to off.

HT201263 My iphone started freezing 2 days ago while taking a picture and again while using an application and then restart but the battery was never low. today it froze,restarted then showed white static looking lines and won't turn on at all. Please Hel

My iphone started freezing 2 days ago while taking a picture and again while using an application and then restart but the battery was never low. today it froze,restarted then showed white static looking lines and won't turn on at all. Please Help

I can't restart the iphone to reset or restore. I held the homebutton down and the homebutton + sleepbutton down at the same time. The apple doesn't even appear.
I've also tried connecting it to the charger. It's not charging and dosn't recongize it.
I tried connecting the phone to itunes on the computer to see if it registered and charged it but that didn't work either.

Hi, I have updated my Itunes to 12.0.1.16 Before the update I had 10gb of free space on my Iphone 5S, now for some reason Itunes is saying im 26gb over capacity. I for some reason appaer to have gained over 40gb of Other space Any ideas

I had 10gb free space on my IPhone 5s
I have updated ITunes to the new version this evening
Now when syncing my phone it says I am 26gb over capacity and also OTHER has increased to over 40gb"
Any ideas anyone

I found the culprit in my case: after update to itunes 12 iPhone is X GB over the limit.
Check your sync settings for each type of content in the left sidebar. In my case I had sync turned off for everything but ringtones. After iTunes update for some reason the entire music library is set to sync with the phone. Turning it off reconciled the storage issue. Perhaps in your case it is some other new content marked for syncing.

My mail account is not receiving my gmails. I am getting them on my iphone and ipad. Not on the desktop anymore for some reason. Tried deleting account and adding it again. No luck. Suggestions?

All of a sudden I am not receiving one of my gmails on my Mac mail account. I have a mobile me account, a cox account, a different gmail account and they all seem to be working. I tried deleting it and adding it again. No luck. Not sure what happened. I get the emails on my iphone and ipad just not coming in on my desktop for some reason. Any suggestions?

I actually deleted the account and re-added it as an IMAP account and it seems to be working. No idea why. My other account is still a POP account, but it never had any issues. Oh well. I'm getting them again on my desktop. Thanks for the response though!

Iphone5c just went dead and won't turn on at all

IiPhone 5c. Just went dead with 28% still on it and won't turn on even plugged in. I had it on car charger when it happened.

Hey yoohoogrammy,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with your iPhone 5c powering on. The following resource may provide a solution:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Thanks,
Matt M.

I downloaded Lion, installed it, and was told to restart. Now says disc is corrupted and won't turn on at all. What to do??

What to do? Can't turn on at all. Logo, folder icon, and circle w slash appear. Nothing else.

Thanks for the reply... i tried, but nothing was able to work. Took to Genius Bar this morning, they said the Hard Drive was the problem, couldn't be repaired

I updated to OS X Mavericks but I now have two Pages and two Numbers icons in my Dock. Both contain files and folders. I am not convinced that Mavericks installed correctly, but what should I do?

I updatd my MacBook Pro to OS X Mavericks, but I now have two icons in my dock for Pages and two for Numbers, both of them contain files and folders. If I click the original Pages icon it says that there is an update available, if I then click to update the Itunes pages says no updates available. I am not convinced that Mavericks updated correctly. What can I do please.

There are new versions of the iWork apps, but they have been completely re-written for Mavericks / iOS / iCloud integration. They are feature limited at this time, so Apple left the original versions on your Mac. They are in an iWork folder in the applications folder.
Along with changes to the programs themselves, the file formats are different. Some things like Google and Dropbox think the file formats are viruses and blocks them (I don't know if that is still the case as I don't use either). So, you may want to continue to use the old versions.

Dropped my ipod and now it makes a clicking sound and won't turn on at all. is it cheaper to get a new one or fix this one?

i have tile floors and i dropped my ipod classic flat on its back while it was off. i tried turning it on after that and it now it makes a clicking sound and won't even turn on. all it shows is a dead ipod and told me to go to apple.com/support/ipod. i'm not sure how to fix it or if it's even fixable. or is it just cheaper to get a new one?

If the phone will not power on try these three things:
Connect it to your phone charger
Connect it to your computer and open up iTunes
Perform a hard reset (Hold down the sleep/wake (top) button at the same time as the home (circle) button for 45 seconds. When the apple appears on the screen let go of both buttons.

For some reason my printer says "offline" and won't turn on at all. It is installed correctly but

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