For those experiencing problems connecting to the Music Stor

I sent the following comments through feedback to Apple:
Since upgrading to iTunes 6 I've lost the ability to connect to the Music Store. I can browse, but I can't buy anything. I get an error message (-9813). I went to discussions to see if I was the only one having this problem, but I see that many people are experienging it.
I went to iTunes support, and followed the troubleshooting steps stated there:
http://www.apple.com/support/itunes/musicstore/connect/
but it didn't work.
I then noticed that not only I wasn't able to connect to ITMS, but the same problem occurred when I tried syncing my computer with my iDisk (Through system preferences), and also when I tried to connect to home page through iPhoto, or when I try to backup to my iDisk (using Backup 3).
I first thought, as many in these discussions, that there is a problem with the Music Store, but I think the problem seems to be .mac related. And more precisely, with port 443, which is the port used for SSL and HTTPS connections.
Speaking of HTTPS, let me tell you that when I try to connect to a HTTPS site, like the Apple store, for example, I get a message stating that Safari doesn't recognize Apple's own certificate to grant access to that page.
I also thought the problem could be with my ISP, but I've been working with it for a long time now and never experienced a problem with it. Everything started happening after upgrading to iTunes 6.
I have no idea how to correct this problem, I believe I'm not the only one.
Juan

Try this
Cannot Access the Internet If Proxy Settings Are Incorrect
for the bar constantly loading, when that happens I click on the button to sign in (looks like an email address).

Similar Messages

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

_Unable to connect to the Music Store

After upgrading to iTunes 6.0 I can not access the Music Store. The error message I receive is: "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
I have taken the following actions in my attempt to resolve the issue:
- Installed the latest iTunes version 6.0.4.2
- Made sure that all windows updates have been applied.
- Checked proxy settings (I do not use a proxy server)
- Verified that an allow rule was configured in Windows Firewall
- Disabled Windows Firwall
- Disabled my AntiVirus software
- Uninstalled then Reinstalled iTunes 6.0.4.2
- Completely reset TCP/IP winsock settings on my laptop
Other information:
- My internet connection has not changed.
- I was able to connect to the Music Store for at least 1 year before this issue.
- I am having no other issues with iTunes besides not being able to connect.
Any help is greatly appreciated.
Thanks
Compaq Presario 2175 Windows XP Pro
Compaq Presario 2175 Windows XP Pro

I'm another experiencing the same problem. Problems have only appeared recently in last week or two and more since upgrading to the latest itunes version. Have been using the store without problems prior to this and have not made any changes to hardware or system other than auto updates.
I have emialed Itunes support who responded promptly but with the usual advice and information on system requirements and fixes but nothing has worked. It can take 5 minutes plus to access or gives up with a failure message. Surfing the web and other dwonloads are trouble free. I have since wrtten again and they assure me they are looking into the matter. The only thing I have not yet tried is contacting MS or my ISP. It's a complete mystery and frustrating. Will post any further information.
Cheers
Hifi

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Help - I can't connect to the Music Store anymore

Today I have had the message "iTunes could not connect to the Music Store. The network connection was reset." This was after it tried for a few minutes. Everything else - playlists, accessing Gracenote CDDB for CDs, playing my songs - seems to be working fine. (It's iTunes 6.0.4).
It's seems to be suggesting I have an internet connection problem, but I don't! Safari, Mail, limewire, they're all working fine.
It all happened after I pressed the 'See All' arrow next to the 'Just For You' selection on the front page (which I've never tried before). Earlier today I had a problem with one CD which wouldn't read one track properly which meant I had to 'force quit' iTunes, but I was able to access the Music Store when I relaunched, or at least the front page anyway.
Since then I have repaired permissions, restarted, but the problem is still there. I have tried other user accounts and the problem is in all accounts. I have had a look in /Library for Preferences or Application Support folders at the System level that might be the problem, but there aren't any. What do I do now - reinstall iTunes 6 (if I still have the DVD)? What happens to all my playlists and songs and purchases and previews etc if I do that?
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

Can't connect to the music store - tried most everything - help!

When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All windows and HP software and firmware are up to date. All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that XP firewall was disabled. Connected directly to my cable modem (Cox is the ISP). I don't use a proxy server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper and qttask (left all Microsoft services running) - still couldn't connect.
Called Cox and asked if they blocked any ports. They explicitly said that iTunes does not use any ports they restrict.
I uninstalled and installed itunes and quicktime about 10 times, in all combinations. I even used the stand alone version of quicktime - no change. I made sure all privacy, virus and firewall programs were disabled when I uninstalled in installed - still can't connect.
I am able to see the html script when I go to itunes.com/version.xml. I can ping phobos.apple.com and dns reports the IP address as 69.44.123.17. I can ping that address. I have upgraded to the latest itunes of 6.04 (my ipod came with 6.02). My ipod connects fine to itunes and gets the music I have loaded from CD's.
I even tried turning on UPnP in XP. This made no change. I can see packet activity when I try to go the the music store, or when I click on check for upgrades - but I can never connect. My PC appears to be authorized, as I have the option to unauthorize - but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music store. She is running the same OS and version of itunes. I set that system up and it is no different from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.

When I try to connect, itunes says it can't and asks
me to check my internet connection. Same thing
happens when I click on check for updates. Radio
works fine. When I put a music CD in my PC, itunes
gets the CD info. FYI, Quicktime won't go to update
site or bring up launch video. Says that sever is
unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
windows and HP software and firmware are up to date.
All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that
XP firewall was disabled. Connected directly to my
cable modem (Cox is the ISP). I don't use a proxy
server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper
and qttask (left all Microsoft services running) -
still couldn't connect.
Called Cox and asked if they blocked any ports. They
explicitly said that iTunes does not use any ports
they restrict.
I uninstalled and installed itunes and quicktime
about 10 times, in all combinations. I even used the
stand alone version of quicktime - no change. I made
sure all privacy, virus and firewall programs were
disabled when I uninstalled in installed - still
can't connect.
I am able to see the html script when I go to
itunes.com/version.xml. I can ping phobos.apple.com
and dns reports the IP address as 69.44.123.17. I
can ping that address. I have upgraded to the latest
itunes of 6.04 (my ipod came with 6.02). My ipod
connects fine to itunes and gets the music I have
loaded from CD's.
I even tried turning on UPnP in XP. This made no
change. I can see packet activity when I try to go
the the music store, or when I click on check for
upgrades - but I can never connect. My PC appears to
be authorized, as I have the option to unauthorize -
but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music
store. She is running the same OS and version of
itunes. I set that system up and it is no different
from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.
I have the same problem. If you ever find out why-could you tell me???

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

Cannot connect to the Music Store. Unknown error (502).

When I attempt to access the iTunes Music Store I get the following message:
"iTunes could not connect to the Music Store. An unknown error occurred (502).
Make sure your network connection is active and try again."
Well...
(1) My network connection is active
(2) I have "tried again"
(3) I have updated my iTunes software
(4) I have reinstalled the updated software
(5) I have run msconfig and tweaked my settings
(6) I e-mailed Apple support and got a return e-mail that explained the my problem had been fixed
(7) The problem has not been fixed.
If anyone has any help it would be greatly appreciated.
Thanks

I am having the same problem. I tried re-installing the software. I did find this on the website under support:
If you upgraded to Windows XP Service Pack 2:
Windows XP Service Pack 2, by default, enables the Windows Firewall. As with a third-party firewall, you will need to configure Windows Firewall to allow iTunes to access the Music Store. Read this document for more information. If you have further questions about configuring the Windows Firewall, contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
I'm going to call them to see if they have a solution.

Cant connect to the Music Store because of an unknown error (-3221)

I may have been able to connect to the music store once or twice but i cant anymore. Macafee is disabled so that's not the problem. It's really getting me mad. I've seemed to have tried almost everything but it still won't work. Please help
Windows XP

Thanks. Option 1 worked for me:
1. Eject and disconnect the iPod/iPhone from the computer.
2. Open iTunes.
3. Find a protected song from the iTunes Store (Kind = Protected AAC audio file) in your library.
4. Play the song.
5. Connect your iPod/iPhone.
I hope Apple fix this soon - it's very irritating!

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNS5.0.1

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNES5.0.1 TYR GOING TO THE DOWNLOAD SECTION ABOVE GO TO PAGE 2 AND DOWNLOAD BONJOUR AS A STANDALONE IT WORKED FOR ME. BEFORE NOW ALL I GOT WAS NETWORK HAD TIMED OUT.AFTER I DOWNLOADED BONJOUR IT WORKS FINE NOW SEE IF THIS HELPS ANYBODY ELSE.

What kind of advise is this, call up Nokia Contact Centre? They can not fix the most simplest problem and the customer service just lacks big time. I spent 3 days trying to get my OVI Music fixed! The best is they don't know what they hell is going on. I even explained in so much detail what is happening with my account and all they recommend is try logging in after 30mins - 1 hour (what on earth do they do at their end just press some keyboard buttons like they doing something?)
The most common thing I would have done is (if I was a Nokia employee) contact the relevant team and tell them majority users still can not login and they tried but still failed to login and then escalate the problem with them and make sure this issue gets seen to and promptly fixed but nooooo we got lazy and crazy employee here too just like the customer service it just shows the whole team is one shattered company falling to bits bit by bit unless they get their act sorted and help the customers, which makes the difference!!!

"Unable to connect to the Music Store" message

When I am trying to connect to the music store to buy music or play downloaded music, it will not allow me to connect. It suggests that my network connection is down, but I am able to get on the internet without any problems. What can I do to in order to access the music store?

For what it's worth, I too have had no joy with iTunes windows, have tried all the recommended fixes I can find here and elsewhere. The problems started for me after their lastest spasm of releases. The behaviour is weird to say the least. On my desktop at home, iTunes does not access the MS on one account, but log out and login to another, and all is fine. XP laptop on the same network at home will not access the MS either. At work, iTunes works great early in the morning (7:00 AM PST), but again won't access the MS in the afternoon. I am beginning to wonder if the problems are on their end with this time issue. Also, I noticed that the MAC people on the otherside of this board are reporting some similar problems.
One thing to note (for me at least): When iTunes does the infinite Accessing Music Store bit, if you just close it, it will not play nicely, and still run in the background chewing up 100% of the CPU. Do an Alt-Ctl-Del sequence to get to the task list and then right click on the iTunes process and select End Process Tree to kill it off.
Wish they would make iTunes a WEB app and dump its Explorer ties. I think many of its issues arise from that.

'Could not connect to the Music Store'

Haven't been able to connect for weeks, maybe a month. Gives this error message:
'Could not connect to the Music Store'
Make sure your network connection is active and try again.
DEFINITELY active. Tried the relevant support document, did as it suggested, no dice.
* Repaired Keychain (not the problem)
* Called ISP (Shaw), they assured me there is no firewall with my router and said it was not on their end (I believe him too -- he was a fellow mac nut)
* Not connected to Airport Express, so this isn't the problem
* No restricted access to content in iTunes prefs
I'd appreciate any help...
Josh

Ok, so I've been going through this "cannot connect to music store, check your internet connection" for a couple of weeks now. My problem was also that I subscribe to Yahoo music, and their MP3s apparently wont play on iPod, I couldn't use them to buy music either.
So, I've uninstalled the Service Pack 2 after having installed it, but I went throught the uninstall feature (my computer allowed me to restore my computer to what it was before the service pack was installed, and I kept doing that and I couldn't connect). I finally used the uninstall service pack, and now I can connect just fine.
However, I would like to suggest as well, has anyone tried eMusic? It's a .com site that lets you buy MP3s that are compatible with iPod. They also have a free trial promotion going on. I guess it depends one what it is you wanted to buy on the music store, but there are other places you can get music to put on your iPod. Just throwing it out there. I understand everyone's frustration though, b/c mine kept giving me an error. Hope everyone finds a solution that works for them

Why cant i connect to the Music Store

I have been using iTunes for about 2 years now, both on a PC and on my Mac! However I new get a message on both computers saying that I cannot connect to the music store?
Just for clarification I am in the UK, thus I am trying to access the UK music store!
Is there a problem with the store?
Any help would be much appreciated.
Cheers,
Mark
PowerBook G4 & Core2Duo PC Mac OS X (10.4.7) PC, Windows XP

It's just started to work again. Nothing I did!
Charles.
Emac 1.42ghz Mac OS X (10.4.7)
Message was edited by: Charles .B.

Cannot connect to the Music Store with X-Mas almost here!!!

Well, I'm getting an iPod for Christmas and I downloaded iTunes 6 for my computer. When I tried to connect to the music store it said "iTunes could not connect to the music store. The network connection timed out.". Now, I've emailed iTunes help and support about 4 times and no one has helped me and I've already posted this exact topic and it got so old no one knew it was there thus couldn't help anymore. I use AOL Dial-Up, have Norton Antivirus 2004 (no firewall) and have Windows XP firewall, which I tried turning off, but didn't work! Out of all the forums I've seen only 1 person had that problem and it wasn't fixed. Hopefully someone can help me! PLEASE!!! ^_^
Windows XP Service Pack 2

"Does AV stand for anti-virus?? "
Yes indeed! Good call
"And no there isn't a proxy server active and even if there was, it says it doesn't apply to dial-up."
Which is why if it were active it could cause issues. Some ISPs have mucked with them in the past, that's why I wanted to check.
"Also, is ISP my internet service provider"
Again, you nailed it. Sounds like we'll get you sounding like a tech geek in no time flat
I'm still convinced you have a setting in either AOL or the AntiVirus that is mucking things up for you. If I had to bet, (well, it would have been the accelreator, but it wasn't) it has to do with the AOL security center that has been on all the ads on TV recently. I haven't palyed with it, but I might just try to manufacture a reason to go visiting some relatives so I can play with AOL. With any luck, I will have the same issue and be able to figure it out.
Until then, my advice (and I don't much like it, myself) is to fiddle with the settings for security in AOL. In particular look at firewall settings they might have set up for you, security levels, double check that the accelerator is all the way off, and make sure that the settings in Internet Explorer (IE) don't have anything funny, like a paranoid security level or proxies set up. iTunes gets its info for the web from IE, so something wrong there can cause issues. Even if you don't use it because AOL is your primary browser.
I'll let you know if I see anything helpful.

I can't connect to the music store

every time i try to connect to the music store i get an error message that says, "iTunes could not connect to the music store. An unknown error has occured (-9812).
Make sure you network connection is active and try again."
my network connection is fine and it won't let me connect. What can i do?

It may have nothing at all to do with your internet connection, as you know!
1. Right click on "iTUNES SETUP". If it is in this menu, select "unblock." If it is not in the right-click menu, go on to PROPERTIES and search through the tabs or advanced settings for "unblock" and click on OK.
2. Go back to iTunes Setup and double-click. When prompted with the choice, select REPAIR. Finish and restart the computer.
3. Go back into iTunes and try to connect to the Music Store. Most likely you will be prompted to ACTIVATE THIS COMPUTER. Go through that and voila!
Hope this helps! If not try searching Apple Discussions using "itunes and windows xp" for other suggestions.

For those experiencing problems connecting to the Music Stor

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