For those of you having intermittent connection to the internet
If you have a linksys router and having intermittent connection to the internet, here's how.
Be sure to have a LAN cable plug into your router and macbook.
(This is very important if you do not want to get disconnected from the router)
1) Navigate to http://192.168.1.1
2) Go to the Wireless tab, under the Advance Wireless Settings tab, change the beacon interval to 50, RTS to 2304 and Fragmention to 2305, save the settings.
3) When you login into your router page, it first direct you to the setup page, look under MTU, set it to 1300. save it.
Note that if you are still having intermittent connection to the internet, another alternative is setting your MTU to 1365.
That's it, 3 easy steps to get you freed from the frustration.
Cheers for all those having the same problem like me solved.
Hi,
I dunno if this will help any of you, but here it comes:
I purchased the Airport 'N' enabler just a week before I upgraded to OSX 10.4.10. And - of course - after the OS update I had the similar issue with dropping Wifi connections and very slow speed, although (*Touch Wood*) I didn't have any Kernel Panics.
After updating to OS 10.4.10, System Profiler and Network Utility showed that I had the 'n' enabled, but the speed and (lack of) stability of the Wifi connection can only be described as 'Hair-ripping'.
Anyway, after reading through all the threads/topics of all you poor sods with similar problems and utilising somewhat 'hairy' workarounds with varying results, I realized that nobody acually tried to re-install the 'N'-enabler again; at least as far as I recall..
So, I simply installed the 'N'-enabler again AFTER updating to 10.4.10 !!! I was kind of expecting the installer to prompt me, saying that "this computer already has Airport Extreme 'N'-enabler installed" blah-blah.., but it didn't.
And now I have a very stable connection and MUCH faster download speeds as well !
So those of you who hasn't tried this yet, please do. It might work for you as well ... !!
Just me 2 cents
Similar Messages
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I have a pop up saying new software for Iphone available;however when I try to downlaod it says"you are not connected to the internet"
I am connected so I ran diagnostics which verifies my Network Interface but Internet Connection Failed as did secure link to Itunes store.
In addition whenever I go into Itunes after a few seconds my AOL home page keeps popping up.
As you see my ISP is AOL and my connection is through a Netgear wifi router.
Please advise appropriate action
Mike HillyardThis forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards. -
I am trying to activate LR6 on a laptop that will not be connected to the internet. I have clicked on the link for offline activation, but it says to follow the instructions till it says "having trouble connecting to the internet". I never get there. How do I get it to generate the code that I can take to an internet enabled device so I can validate it?
http://portableapps.com/apps/internet/firefox_portable/localization#legacy36
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I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.
You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
Switcher found "You are not connected to the Internet" message confusing
While demonstrating to my brother - a long-time Windows user - that an iMac solved all the problems with Windows XP that he is constantly complaining about to me, he saw Safari's "You are not connected to the Internet" message when the web server for the page didn't respond very quickly. (There wasn't any network problem, or anything wrong with Safari. MacOS or the iMac.) Clicking the 'Reload current page' button brought the web page up. He was angry, saying that the iMac was clearly connected to the Internet as he'd seen me plug in the network cable! He's using this as one of his reasons that "PCs are superior to Macs"!
While I think this is probably a bit of "I don't want to admit that I've been wrong" coming from him (his Windows system has been riddled with malware several times, despite him having kept up to date with Windows updates, using the Windows firewall, a broadband router with firewall, and having tried several anti-virus suites!), I must admit that he has a (limited!) point.
Couldn't the developers cause Safari to display the message "The web page you have requested is not immediately available, still trying - please wait." instead and then, if the web page cannot be displayed after (say) three minutes, and some kind of autromatic diagnostics show that the system still has a network connection, the message "That web page is apparently not available." Only if behind-the-scenes diagnostics show that the Mac has lost its network connection should one ever see the "You are not connected to the Internet" message, in my opinion.
MacBook 1 etc Mac OS X (10.4.8)I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
Solved: message "You are not connected to the Internet" after idle sleep
Summary: What worked for me was to turn off IPv4 and IPv6 on my unused interface.
The problem was that after my computer had been in sleep mode, Safari would say:
"You are not connected to the Internet."
or "softwareupdate -l" would say:
"This computer’s Internet connection appears to be offline."
Yet Firefox worked OK and traceroute also showed the connection was fine.
Digging deeper (though only later, after I found the command), "scutil -r" indicated a problem with DNS lookup:
$ scutil -r developer.apple.com
Not Reachable
$ scutil -r 17.254.2.129
Reachable
I'm using 10.6.6 on a Mini (model Macmini1,1), which has a wired ethernet connection on en0 and an AirPort on en1. I use the wired connection, but I also configured the AirPort just because, and then turned it off in the network preferences. I use a static (manually-configured) IPv4 address on en0 and DHCP on en1 (when it's up, which is only for experimenting). I don't use IPv6 as such, though I've left it enabled.
I was initially confused, thinking the problem was intermittent, though it's not. I tended to assume that because the display had gone into standby the computer must be sleeping, without checking that the power light was dimming and brightening, indicating sleep mode. Later I found the "pmset -g" command to display the power management settings. Among the settings is:
ttyskeepawake 1
This means that if I had a shell session open in Terminal, which I did quite often when investigating the problem, the computer put itself into idle sleep later than if I didn't have the session open. The times in Energy Saver settings in System Preferences seem not to be very accurate anyway. For instance, with the default computer sleep and display sleep settings of 10 minutes and a shell session open, I've seen it take 17m25s for the display to blank and a further 14m16s for the computer to sleep, for a total of 31m41s.
The problem only occurs after an idle wait. It doesn't occur after a software sleep (entered from the Sleep entry in the Apple menu or using the keyboard shortcut) or after pressing the power button momentarily.
One way I found to fix the problem was to turn the AirPort on and then off again through Network Preferences (or the menu bar item). Later I found that disconnecting and reconnecting the ethernet cable also fixed the problem. I hoped to find a better way.
What led me to this halfway house solution was noticing that if I turned the AirPort on and then off again, entries for en1 still remained in the routing table. These entries were for IPv6 link-local and multicast networks, as in this edited output from "netstat -nr":
Internet6:
Destination Gateway Flags Netif Expire
::1 ::1 UH lo0
fe80::%lo0/64 fe80::1%lo0 Uc lo0
fe80::1%lo0 link#1 UHL lo0
fe80::%en0/64 link#4 UC en0
fe80::216:cbff:fexx:xxxx%en0 0:16:cb:xx:xx:xx UHL lo0
fe80::%en1/64 link#6 UC en1
ff01::/32 ::1 Um lo0
ff02::/32 ::1 UmC lo0
ff02::/32 link#4 UmC en0
ff02::/32 link#6 UmC en1
Even with the AirPort switched off, ifconfig showed it as being up:
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:xx:xx:xx
media: autoselect (<unknown type>)
status: inactive
I don't know if these observations are relevant, but anyway they led me to the solution (well, workaround). The way I finally fixed the problem was as follows.
1. Create a new location in Network Preferences. (This isn't strictly necessary, but it allowed me to keep the AirPort configuration (including my wireless password) intact in the default Automatic location.)
* Click on the Location pull-down
* Click Edit Locations...
* Click +
* Enter new location name (I called mine Wired-static)
2. Configure the Ethernet interface with its static address. (If using DHCP, I'd have skipped this step as DHCP is the default.)
3. Go to the AirPort configuration (even though it's shown as Off).
* Click on Advanced
* Click on TCP/IP
* Select Off for both IPv4 and IPv6
4. After clicking Apply in Network Preferences, a new "Location" item appears in the Apple menu between "Dock" and "Recent Items". Select the new location. This setting sticks across boots.
I hope this helps anyone else in a similar situation. Maybe if you use wireless it would help to turn off IPv4 and IPv6 on the Ethernet interface?Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network? -
You are not connected to the internet error
Recently, my old Apple iMac 9.1 - OS X V10.5.8 - stopped connecting to the internet with error message "You are not connected to the Internet".
Having checked all other devices on the WIFI network, there seems to be is no reason for issue.
Now utilising ethernet cable, but with same error message.
Is there any I am missing or a possible virus closing out all connections ...
Can someone please provide any guidance ...The rule is, your Mac will try to send packets bound for the Internet to the Topmost Interface on
System Preference > Network
Be sure to re-order them so that Ethernet is on top if that is what you intend to use: -
"You are not connected to the internet" message
Until this morning, Safari worked pretty much ok. Now, when I launch it, I get the "you are not connected to the internet" page. Firefox and email work fine and network diagnostics verifies a proper connection. I can't even get to "software update."
I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products. -
The dreaded "You are not connected to the Internet" window.
Is it just me, or are others having connectivity problems as the "You are not connected to the Internet" window constantly appears while moving from site to site or link to link? I have a new iMac and just upgraded Mountain Lion, which I now suspect is the problem. I have tried all kinds of hardware/software fixes. Nothing works. Sheesh!
Thanks for the reply, Greg. I do have my wife's Mac laptop to test with. She's experiencing the same sporatic disconnect problem, too. She's on wifi, I'm on ethernet (I keep my wifi off). We're in a home. I upgraded our cable modem yesterday (after this problem started) and checked all the wires/connections; everything seems okay. I thought it was the Mountain Lion upgrade, but this problem doesn't appear to be widespread. Very strange how connection can stop and start (and stop and start) during a short period of time. Never expereinced this before. So now, a hardware problem? But that wouldn't explain my wife's problem, so maybe it's the modem or the service provider (Comcast). I hate like **** to have to talk with them.
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I keep getting a message "safari cannot open page [page name with header information] because you are not connected to the internet. Then I check CNN for a time stamp, and I am connected to the internet. I have reset everything suggested in other posts, ensured any other device that could be hogging bandwidth is off, the router is reset, the iPad is reset. The other devices are not having this problem, and it happens on both places I use the iPad, the university library, (getting a second degree after a change in a long time career and at home. Any insight into this issue would be appreciated.
Saing yu tried everthing provides little information to us. We do not know what you tied.
Have you tried:
- Resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Powering off and then back on your router- Resetting network setting: Settings>General>Reset>Reset Network Settings
The toubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections
- Does you iPod conenct to other networks?
- Do other devices connect to your network? -
Upon upgrading iPhoto, iPhoto Help no longer works. It gives the error message: "The selected topic is currently unavailable. To see all iPhoto Help, you must be connected to the Internet." I am obviously connected to the internet since you are reading this.
I tried upgrading permissions but it did not help!? Can anyone tell me what is wrong? ThanksTry
Reboot the computer, see if that fixes it.
Then try:
Backup your files off the computer (not TimeMachine) and disconnect
Hold c boot off the 10.6 disk and simply reinstalling OS X
Log in and update to 10.6.8
c boot off the 10.6 disk again and use Disk Utility >Repair Disk
reboot and all should be fine, except some third party programs that install kext files, those will have to be reinstalled from fresh sources. -
I just rented a movie today of itunes and it is in my rentals however this is my first time renting a movie and i tried to sync it onto my ipod touch version: 4.2.1, (I am going on holiday tomorrow and need it on my ipod before then). I go onto my syncing page and go to movies and my rentals are there and i can move them across to my ipod but underneath it says - 'You must be connected to the internet to transfer rented films' but the thing is i am connected and when i click apply it tries to sync it but then they go back to where they were. PLEASE HELP - i need it done tonight because i wanted to watch them on the plane tomorrow
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33.
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