For Users Having Trouble Installing...

If you are having trouble installing and have access to either another Mac or can Boot your old OS, try installing Pacifist from http://www.charlessoft.com/
Then pop your Leopard disc into it and open the disc using the third button on the main menu
It will scan the disc when it shows you a list of packages hit the "Verify" button at the top of the window. Then go do something for another 30-45 mins. When you get back it will show a detailed list of files missing, or that don't exist.
I am missing 124,891 files according to the report and 20,000 of my files have different checksums. I know that my disc is DOA and I recommend that if you are having that problem as well, to schedule and Appointment and get your disc exchanged.
Hope this helps.

do you have a volume license? or a single user license?

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News for Users having trouble ordering books

I was having trouble like many others ordering books during the last 2 weeks. I was also concerned about pending charges on my bank account. I received a very detailed explanation and helpful suggestions today form Apple Support. I am posting this in hopes that it helps others and ends all the frustration.
My name is Patrick and I'll be assisting you.
I understand that you're having an issue placing a book order. I also understand that there were charges on your credit card statement that were eventually dropped.
I reviewed the orders you submitted for the book titled "Honeymoon" and found that the file could not be opened. That is why your orders haven't processed completely. The size of the book shouldn't be an issue, so you don't need to change anything in it. Please keep submitting the order until you're successful. You may want to try during non peak hours so there'll be less traffic on your ISP's network.
As for the multiple charges, when you make a purchase using iPhoto, Apple sends an authorization request to your credit card company for the approximate amount of the purchase. This is to verify that your account has sufficient credit to cover the amount of sale. It is a temporary authorization hold, not an actual charge. Most credit card companies remove authorization holds within 48 hours.
Please note that even an unsuccessful attempt to purchase an item may cause an authorization hold, depending upon how much of the transaction was completed, and multiple attempts can cause multiple authorization holds.
If you have any questions about whether an amount found on your online statement is an authorization request or a charge, or when the authorization hold will be removed from your account, please contact your credit card company or financial institution.
To view your purchase history, visit http://www.apple.com/internetservices/yourorderstatus and sign in using your Apple ID and password.
I hope this clears things up for you. Please accept my apologies for any frustration this has caused you. I want your experience with us to be the best possible. Have a pleasant day.

It's really hard to say without seeing the form, and ideally being at the machine that it doesn't work with. I'd be happy to take a look at the form if you're free to send it to me: acroscript at gmail dot com

I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go.

I'm having trouble instaling a printer driver for my Canon MG5220. I downloaded the latest printer driver from the Canon website (10.67.1.0) and installed it on my Intel iMac. It said the installation was sucessful, but when I try to add a printer, no go. The printer does'nt show up. I'm fairly new to the Mac, after switching from windows. I'm running Snow Leopard 10.6.8.

Hold down the option key and select
 ▹ System Information...
from the menu bar. In the window that opens, select
Hardware ▹ USB
from the list on the left. On the right you should now see a list of all connected USB devices, as well as some built-in components. Is the device shown?

Having trouble installing Photoshop elements 12 (dvd version) for Mac

Having trouble installing Photoshop elements 12 (dvd version) for Mac. It says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." What do I do???

Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?

I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?

What turns the trial into the live software is signing in. If you sign in with the Adobe ID that has the subscription, the trial becomes live. First check your account on Adobe.com to make sure that the subscription is live.

I' am having trouble installing a CD for school. Message reads "_ISDEL.EXE can not be extracted with this program"...how can i install .exe files??

how can i open/install .exe files? i' am having trouble installing this CD for school

Run Windows or find a Mac version of the software or buy a Windows computer.
Windows on Intel Macs
There are presently several alternatives for running Windows on Intel Macs.
Install the Apple Boot Camp software. Purchase Windows 7 or Windows 8. Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows. Boot Camp enables you to boot the computer into OS X or Windows.
Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7. Parallels is software virtualization that enables running Windows concurrently with OS X.
VM Fusion and Windows XP, Vista Business, Vista Ultimate, or Windows 7. VM Fusion is software virtualization that enables running Windows concurrently with OS X.
CrossOver which enables running many Windows applications without having to install Windows. The Windows applications can run concurrently with OS X.
VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris. It is not as fully developed for the Mac as Parallels and VM Fusion.
Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc. There are performance differences between dual-boot systems and virtualization. The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system. See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. A more recent comparison of Parallels, VM Fusion, and Virtual Box is found at Virtualization Benchmarks- Parallels 10 vs. Fusion 7 vs. VirtualBox. Boot Camp is only available with Leopard and later. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows.
You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.

Having trouble installing Creative Cloud, Error Code: A12E4

Hello, I am having trouble installing Creative Cloud Installer and I am getting an error code A12E4.
I am a Mac OS X User running 10.5.8 version.
I have enabled root options, disabled firewall, downloaded manually Application Manager 7 (which also gives error A12E4), renamed OOBE folder to OOBE.old and eventually unistalled and deleted everything but still getting this error.
Is there anything else I can do? I am really frustrated.
Thank you in advance.
Margaret

I have already seen this topic. I do not see any AAM Updates Notifier on Activity Monitor. I could not install Creative Cloud in the first place so it is not an option for me to reinstall it.
I have also used AdobeCreativeCloudCleaner Tool and removed Adobe Application Manager but still nothing.
What else could it be? Do I need to format my computer?
Thank you.

I am having trouble installing Snow Leopard on my MacBook -it just quits midway through. I have one GB of memory which I think should be enough. Any advice

I am having trouble installing Snow Leopard on my MacBook. It's around 4 years old and has 1GB Memory. The installation just quits around 20 minutes into the process without any error message. My current OS is Leopard.

but it didn't have Mac OS installed, the previous owner was a Windows 7 user, so that was the only OS installed in my Mac.
The previous owner should have given you the discs that originally came with the computer.
Replacement System Discs can be obtained from Apple's Customer Support - US (800) 767-2775 for a nominal fee. You'll need to have the model and serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html

Having trouble installing Arch Linux to USB key

Hello,
I have read the wiki article, but it doesn't answer my question. I am having trouble installing Arch to a USB key (8GB Sandisk Cruzer). I installled GRUB correctly, it booted, but the flash drive was write-protected. In the fstab file, I have the defaults and noatime flags in there. I have never experienced an error like this, and I don't know how to fix it. I have tried to reboot into the Arch CD and mounted the USB, but it just stalls and displays no output. Obviously, if I boot into my USB (you can still boot into it), and do "nano /etc/fstab", it says that I cannot write. In case you were wondering, I am using the root user. Thank you for all your help!
EDIT: I have Syslinux, the kernel parameters is RW. If I run mount -o remount,rw /dev/sda1, it tells me something like:
ata3.00: status: {DRDY ERR}
ata3.00: error: {IDNF}
end_request: I/O error, dev sda, sector 21
Buffer I/o error on device sda1, logical block 0
EXT4-fs error (device sda1): ext4_remount:4665: Abort forced by user
I did NOT hit CTRL+C.
Last edited by aqua123 (2013-09-07 02:01:30)

I'm a nub, and I think I'll piggy back of aqua's post. Perhaps we have the same problem
I have an Asus UX31A with Xubuntu (with grub) currently installed. I created the bootable USB as per the Arch Wiki UEFI bootable usb page. I can boot into the main prompt where you can choose "Arch Linux Iso", "shell v1", "shell v2" and "Default prompt."
Choosing the first option (to get to the the command prompt and begin installing) makes the screen flash once, then just hangs black. Before the flash I think I see three text lines in the upper left corner, but they flash so fast I can't read them.
Choosing either of the shell options presents the error:
"Error loading \EFI\shellx64_v1.efi: Unsupported" (replace "v1" with "v2" for the other option)
Any thoughts?

Having trouble installing Java 1.6 on Redhat via a SSH connection

Hi there,
I'm experiencing difficulty installing JRE 1.6 on my Redhat web server. I'm relatively new to Linux. I require the Java libraries in order to install a certain module for my website. I downloaded the binary package from this website for the i586 platform and executed the binary. Here is a log of the results:
inflating: jre1.6.0_07/plugin/i386/ns7/libjavaplugin_oji.so
inflating: jre1.6.0_07/plugin/i386/ns7-gcc29/libjavaplugin_oji.so
extracting: jre1.6.0_07/plugin/desktop/sun_java.png
inflating: jre1.6.0_07/plugin/desktop/sun_java.desktop
    linking: jre1.6.0_07/javaws/javaws -> ../bin/javaws
Creating jre1.6.0_07/lib/rt.jar
Creating jre1.6.0_07/lib/jsse.jar
Creating jre1.6.0_07/lib/charsets.jar
Creating jre1.6.0_07/lib/ext/localedata.jar
Creating jre1.6.0_07/lib/plugin.jar
Creating jre1.6.0_07/lib/javaws.jar
Creating jre1.6.0_07/lib/deploy.jar
*** glibc detected *** free(): invalid pointer: 0xb7e68280 ***
./jre-6u7-linux-i586-bin: line 440: 25757 Aborted                 (core dumped) "$javahome/bin/java" -client -Xshare:dump >/dev/null 2>&1
*** glibc detected *** free(): invalid pointer: 0xb7e68280 ***
./jre-6u7-linux-i586-bin: line 43: 25761 Aborted                 (core dumped) "$javaprefix/bin/java" com.sun.servicetag.Installer -source "$source" >/dev/null 2>&1
Done.
root@server [/usr/local/bittorrent]# java
-bash: java: command not found
root@server [/usr/local/bittorrent]#

I am struggling with almost the exact
same setup, RH6.2 & 8.1.5.0 patched
to 8.1.5.0.2. (Have been unable to
successfully start an instance).
What I found:
Make sure you're using jre1.1.6_v5
and it is linked to /usr/local/jre.
Also the /mnt/cdrom/runInstaller
never worked for me, but this did:
$cd /mnt/cdrom/install/linux
$sh runInst.sh
Hope this helps. Good Luck!
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Jim:
Hello all-
I am having trouble installing Oracle 8.1.5 on Redhat 6.1, The runins.sh script returns "class not found: oracle.sysman.oii.oiic.OiicInstaller"
I have tried various loads of Redhat ( server, workstation, custom) and re-downloaded the jre from blackdown, checked my environment (using the one Oracle recommends in their User Friendly Install for RedHat 6.1) and am about to take up drinking. Any and all help appreciated!! Thanks in advance.
PS- It's a long story, but I have to stay with Redhat 6.1 and Oracle 8.1.5. Other releases of either are not feasable at this time.<HR></BLOCKQUOTE>
null

I am having trouble installing itunes on my computer. The error says, "Service Apple mobile device failed to start. verify that you have sufficient privileges to start system requirements." this is my home PC.

I am having trouble installing itunes on my computer. The error says, "service apple mobile device failed to start. Verify that you have sufficient privileges to start system requirements." this is my home PC.

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

Having trouble installing Photoshop Elements 13. [was: I wonder if somehow I might have went to Creative cloud because something crossed my screen, but I am not used to doing this so]

I could really use Customer Service help. I received Photoshop Elements as a gift for Christmas...I waiting until i got a new laptop so that I could use that as i was having trouble with older computer. However, I am having trouble installing the software...I swear the dvd added the programs, and I saw them in files explorer i think, but then I cannot find or I was not even able to add the serial number to my knowledge, because it was blank...no keystrokes were shown...and i don't see the program anywhere...Could I have down something wrong and it is somewhere in the cloud?

Thank you. That's what I first thought that I didn't need to do anything
but install from the dvd drive. However after the agreement, it asks me to
sign in at adobe. (Sorry, I'm a little tired of looking at this right
now)...I'll try again tomorrow.
There is no one that I see how to start using the program as I must sign
in. However, I have never been able to get the number to your firm. Or get
the correct number... I think I clicked on a learning tutorial or browsed
Adobe's website to learn more, but got caught up in all the details.
I never uninstalled virus protection to run it because I thought that it
would ask. I'll try again tomorrow I am frustrated. Thank you for your
patience. I appreciate it totally. It's really sad cause I really wanted to
create. I have wanted this for a very long time and I can't believe how
difficult this has been. It would be really nice to know what is really
wrong. I must not be seeing something or I've done something.
On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]>

Is anyone having trouble installing Adobe flash player on a MacBook Pro?

Is anyone having trouble installing Adobe flash player on a MacBook Pro with OSX 10.7.5?

Thanks for your help here is what I did so far!
I have uninstalled Adobe and reinstalled it, I've tried restarting my browser, then my MacBook Pro without any success!
When I click on the Apple in the upper left hand corner and open System Preferences I can see Adobe Flash Player on the bottom under the Other section.
If I open Adobe up and check the version it tells me that I have the most recent version!
I even uninstalled Adobe and installed the newest Beta version, but Adobe is still not working! If I check for the latest version it tells me that I do have the latest beta version, but it still doesn't work!
If the person who made the video used any other video player it works!
Their player, plays the video without a problem!

Having trouble installing Photoshop on Mac OSX 10.7.4

Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

There are a number of thread on this. So it might be faster for you to do a web search exit error 34 photoshop to find solution.

Having trouble installing ProIX on new Windows 8 machine after XP crash. Get almost ll of the way through and get an error box ... contact system support. Only way out is to abort and then it un-installs. Wondering if a licensing max issue since we did

having trouble installing ProIX on new Windows 8 machine after XP crash. Get almost ll of the way through and get an error box ... contact system support. Only way out is to abort and then it un-installs. Wondering if a licensing max issue since we didn't get an opportunity to uninstall off of crashed machine?

Hey robr72339266,
With a single user license, you can install Acrobat on maximum two computers, say, your laptop at work and desktop at office.
But, you cannot use Acrobat on both the machines simultaneously.
You will first need to deactivate Acrobat from the old machine, then install and activate the software on the new OS with the same serial key.
Please Contact | Adobe to seek help on the same.
Regards,
Anubha

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