For weeks I've been trying to download the upgrade to Adobe Acrobat.  I tried your MAC details.  NOTHING WORKS and I'm totally frustrated.  I need a human being to to walk me through the process.  PLEASE.  Sincerely, Sandra Bertman

PLease, PLEASE give me a phone number for tech support.  I've tried to follow your suggestions to download the Adobe upgrade for weeks and NOTHING WORKS.   I admit to being technically challenged, but this is not fair and taking far too much time with zero results.
Sincerely,
Sandra

Hi Sandra,
Please Contact Customer Care to seek help for your issue.
Hope this will help you.
Regards,
Anubha

Similar Messages

  • I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition.  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, but it says my serial number is invalid?

    I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition).  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, and it says the Adobe CS6 is valid - but only provides 'photoshop' options for entering my old serial number, rather than the adobe creative suite. How do I move past this so I can download it on my computer.  I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.  From looking online, I read forums that said this was possible.  Please advise

    I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.
    Unfortunately that option is not possible.
    You cannot upgrade a Creative Suite to a standalone product.
    Creative Suites can only be upgrades to other Creative Suites.
    You'll need to return Photoshop CS6 upgrade since you cannot use it.
    Return, cancel, or exchange an Adobe order
    Some options:
    Buy a Creative Suite upgrade, or
    Buy a full new copy of Photoshop CS6, or
    Join the Cloud

  • I installed firefox but when trying to download web items I get a message that internet explorer has stopped working and does nothing but close program.

    I installed firefox but when trying to download web items I get a message that internet explorer has stopped working and does nothing but close program.

    See:
    * https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it

  • HT3310 i have a problem with the headset of my ipod nano 4th gen. the right side don't have a sound. It comes in and out.  what do I need to do?.. I am using the original headset eversince. I took it to an Apple Mac Center I was told they can't do anythin

      I have a problem with the headset of my ipod nano 4th gen. the right side don't have a sound. It comes in and out.  what do I need to do.. I am using the original headset eversince. I tool it to a Apple Mac Cennter and Taked with a Service Center Rep. And he told me that they can't do anything because they don't repair the ipod they didn;t even look at it. I was told instead to buy a new one. I was very disappointed.. This is already my 5th ipod though i am planning to buy a new one.. I still want it fixed so I can give it to my little sister

    From the OP: "My old computer got a virus and when that happened all my music was lost. "
    They don't have the music on their computer so they cannot transfer the iTunes folder, from the computer to their iPod and then to the new computer. And if they try to enable disk use on the iPod it will erase all the music that is on it. The method you cited is moving the files in a data format using the iPod as a flash drive. It doesn't work if they are in music format. That is why I suggested Yamipod.

  • I tried to update my ipod software and it says  the software for my ipod has been corrupted during download, what do i do? ive tried to download it several times again but that always pops up.

    I blocked out my name but basically this is what i keep getting, also my internet is always one while i do this.

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • When opening my lightroom 5- It pops up Lightroom encountered an error when reading its preview Cache and needs to quit.... Can someone walk me through the steps!?

    Opening my lightroom 5.. I get a message that Lightroom encountered an error when reading its preview Cacge and needs to quit.
    Can someone walk me through the steps. Im dealing with MAC computer

    Go to the folder containing your catalog and delete the folder with the extension .lrdata. Then start Lightroom, and it will begin creating a new cache file.
    If you need to know where the files are: Preference and other file locations in Lightroom 5

  • Error message when trying to download a free trial of Acrobat XI Pro

    Hi, having issues when trying to Download a free trial of Acrobat XI Pro on Mac OS Yosemite 10.10.2
    After downloading the Install Adobe download assistant via this link https://www.acrobat.com/en_us/free-trial-download.html?trackingid=KQLOH
    And clicking the
    The adobe air application installer opens and i receive the below error:
    Any help greatly appreciated. I have tried in numerous browsers
    Regards,
    Leigh

    Hi Leigh
    Try downloading the software from here. https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    You should not have an issue with that link
    Thanks
    Scott

  • I'm trying to download vm Fusion 5 so I can run Windows 7 on my new iMac. But I am very inexperienced with computers and was wondering if anyone could help walk me through the process.

    I'm trying to download vm Fusion 5 so I can run Windows 7 on my new iMac. But I am very inexperienced with computers and was wondering if anyone could help walk me through the process.

    post in the vmware forum or call vmware customer support.

  • Can somebody please walk me through the process of settin...

    Can somebody please walk me through the process of setting timers? I have a wrt54g router that I have 3 computers on. My computer (the brain) always need connection. The other two need to be limited so that my kids can't access them from 12:00 midnight to 7:00 am. I thought I did it right, but apparently I didn't because I was able to use my kidlets computers after midnight last night. I have it set at: Policy Name: No Access List of PC's: I entered the MAC Addresses and the IP Address for both computers that need restrictions; I didn't change the ranges though (was I supposed to?) Deny Sunday through Thursday 12:05 a.m. to 7:00 a.m. I have no idea of I did this right, but obviously I missed something since I was still able to get online..... Please advise, Thanks!

    If I was your child, the first thing I would do is wirelessly connect to your neighbor's unsecured wireless router at 12:06 a.m.   If I didn't have a wireless adapter, I would borrow a USB wireless adapter from a friend.  Alternatively, I would fake a new MAC address or change the IP address in my computer.  Tricks like these are commonly known by grade school and high school kids.
    I am not trying to be funny, but I am trying to make a point.  Trying to control your children's Internet access with your router is often a worthless exercise.  Instead, I usually recommend that you use parental control software that is installed on the kid's computers.  "Safe Eyes 5.0"  recently won an Editor's Choice award from PC magazine.
    Hope this helps.

  • For weeks I have been viewing a doggy day care via their web cam.  This weekend I upgraded to Lion and have been unable to view the center since.  I get an error message for java webcam class not found.  All of my software is up to date--suggestions?

    For weeks I have been viewing a doggy day care center via their web cam.  This weekend I upgraded to Lion and have been unable to view the center.  I get an error message for Java plug-in 1.6.0_29 ....webcam class not found.  Any suggestions on how to fix this?

    Sorry, don't know what else to suggest unless there's a URL to the problem stream that someone here can try. Otherwise we can't test it to try and determine what might be wrong.
    BTW, make sure they're testing it with a Mac, not with a Windows system. If they test only with Windows, what they say is or is not working doesn't mean much.
    Regards.

  • I downloaded some apps for my ipho in the apptrackr site, the apps are shown in my itunes library but when i try to sync those apps at first it works and then it says an error occur (0xE8008001). How can I sync them without the error?

    I downloaded some apps for my ipho in the apptrackr site, the apps are shown in my itunes library but when i try to sync those apps at first it works and then it says an error occured (0xE8008001). How can I sync them without the error?

    If your phone is jailbroken, we can't help you, as already stated.
    If you're new to this and you're trying to download apps to put on your phone and it is NOT jailbroken, you can't do that.
    You must go through the iTunes app store.

  • I have Pages '08 3.0.3. Am trying to Download an Upgrade but get a mesdage saying "an eligible Keynote app was not found in the location/Applications/iWork '09. What to do?

    I have successfully imported a Pages document from my (new) iPad but it will not open because it tells me that "You need a newer version of Pages to open this document".
    I have Pages '08 3.0.3. Am trying to Download an Upgrade but get a message saying "an eligible Keynote application was not found in the location/Applications/iWork '09".
    What to do?

    Go to the App Store in your Applications folder, not in a browser, and search for 'Pages':
    Click on the price to buy immediately (there is no 'basket') - the credit card you have registered with iTunes will be charged. Or click on the icon for an information page:
    Again, click on the price to buy immediately - note that you get no 'are you sure', the purchase is immediate and not cancellable.

  • My logic board has failed, and I'm having to buy an external hard drive. Can someone walk me through thr process of how to do this?

    My logic board failed, and I need to buy an external hard drive. Can someone walk me through the process of doing this? Will the Genius Bar do it for free?
    Also, I have a borrowed Mac right now. If I put the new hard drive on this computer will it erase the computer's current hard drive? Do I have to put the hard drive on another Mac?
    Any help is greatly appreciated!

    if your logic board failed then connecting an ext. drive will be non productive.
    if you take your hdd out of the failed mac and replace it into the borrowed mac you can then extract everything from that hdd. simply connect the external hdd, go into time machine preferences select your new ext. drive as the destination.
    the external drive has to be formatted to mac os extended journaled. however you can purchase ext. drives already formatted for mac.
    if you are having the logic board replaced then just put the old hdd back in, it will boot up normally.
    you can rest easy knowing that if anything goes wrong, you have the ability to use your fresh backup to produce the same operating environment that you were using before things went wrong.

  • When I try to watch any video clip I get this:   The version of "Adobe Flash Player" on your system does not include the latest security updates and has been blocked. To continue using "Adobe Flash Player", download an updated version from Adobe's we

    When I try to watch any video clip I get this:
    The version of “Adobe Flash Player” on your system does not include the latest security updates and has been blocked. To continue using “Adobe Flash Player”, download an updated version from Adobe’s website.
    I tried clicking on the Adobe Flash Player.  It said it accepted it but it did not make a difference.
    Can anyone help?
    Thank you!

    This did not work
    On Mon, Oct 27, 2014 at 8:59 PM, Apple Support Communities Updates <

  • The version of "Adobe Flash Player" on your system does not include the latest security updates and has been blocked. To continue using "Adobe Flash Player", download an updated version from Adobe's website.

    The version of “Adobe Flash Player” on your system does not include the latest security updates and has been blocked. To continue using “Adobe Flash Player”, download an updated version from Adobe’s website.

    You haven't actually asked a question, but as stated you should only download Flash Player directy from Adobe.
    Nor have you said what version of OS X and Safari you are running.
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version,10.3 or later, is for Intel Macs only, as Adobe no longer support the PPC platform. Version 11.0.1.152 is for Lion.
    * Unhelpfully, if you want the last version for PPC Macs, you need to go here:  http://kb2.adobe.com/cps/142/tn_14266.html  and scroll down to 'Archived Versions/Older Archives'. Flash Player 10.1.102.64 is the one you download. More information here:  http://kb2.adobe.com/cps/838/cpsid_83808.html
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

Maybe you are looking for