Force click not doing anything with long press

My force click preference to show definitions and other information is not working. I'm doing like the video shows, but apparently it isn't working. It works when i use the alternative 3 finger tap.

Hi TIA;
We are facing some performance issues in our database since past few days. The some of concurrent requests which use to finish in 10 mins are running for more than 2 hrs. There are no locks in database, and the request is not doing anything in database (Not generating any Undo). When we check at the db server, the database process associated with the request is not shown in top process report, so we realise that it is not doing anything on the server level as well.
What may be cause of the issue. How to identify why request is not doing anything. Does the server process gets disconnected from session. We have two node rac database.What is your OS and EBS? It was working before if answer yes what have u been changed on ur syste?(patch etc)
You have any error message on alert.log and also concurrent log?
Please check below thread which could helps you
Concurrent Manager very slow
Concurrent Manager very slow........
Oracle apps database
Regard
Helios

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