Force Facetime to call Email

I'm having a problem with Facetime on my iPhone 4S (iOS7). I'm trying to Facetime with my girlfriend, but I can't get my phone to call her email. It insists on trying to Facetime her cellphone number. The problem is, she doesn't have an iPhone. (Hence trying to call her Mac via email). How do I specify that I want to call her computer via her AppleID email?

Hi 19wolf,
Thanks for using Apple Support Communities. The first thing I would check is that she is signed in to her account on her Mac:
iOS: Using FaceTime
http://support.apple.com/kb/ht4319
When calling someone using their email address, they must verify that email address for use with FaceTime and be signed in to their Apple ID account. They can verify they are signed in using:
iOS: Settings > FaceTime
FaceTime for Mac: FaceTime > Preferences
Note: If verification is pending, follow the instructions in the email that was sent to that email address to complete verification.
One way you can get your iPhone to call her email address is to add her to your Phone app favorites list by that email address and choose FaceTime as the call type:
Manage calls - iPhone
http://help.apple.com/iphone/7/#/iph3dc0cb20d
Take advantage of Favorites. Tap Favorites. To add a favorite, tap +, then choose a contact and add to Favorites as FaceTime Audio or FaceTime. To call a favorite, tap a name in the list. Make sure phone numbers for contacts outside your region include the country code and area code.
Cheers,
- Ari

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Are you trying to message another Apple device?
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Does FaceTime audio call use the Apple ID instead of email address or phone number?

My wife and I each have our own iphones. The Facetime audio calls come through OK for each one of us, as the calls are set to be received on each of our own email address and phone numbers (so there is no issue here). But when Facetime audio calls come through, both phones ring at the same time. I am guessing the FT audio calls (unlike the video calls) are using the Apple ID which is the same for both our phones. Is this the case? And if so, is the only fix, to set the phones on different ID's? Why are audio and video calls set up differently?

It depends upon the device that they are on - from http://support.apple.com/kb/HT4319
To call someone using FaceTime, you need their phone number or email address. Which one you use is determined by the device you are calling:
When calling someone using an iPhone 4 or later: Try the phone number of the person you are calling first. If the person has registered an email with FaceTime, you can use that as well.
When calling someone using an iPad 2, iPod touch, or FaceTime for Mac: Use the email address designated for FaceTime of the person you are calling.
On iPad 2, iPod touch, and FaceTime for Mac, you need to add a person as a contact using the FaceTime or Contacts app before you can call them.

Does facetime use the email address or the phone number to make a call

Does facetime use the email address or the phone number to place a call

Depends on what the receiver has set up on his or her device.
Also depends on the device. iPhone uses the number, iPad, iPod touch uses Email. But can be set up for phone number too if the person has an iPhone.
Hope this helps.
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I found this on a related question in the Community:
Yes you can do it. I do it with 4 different devices all using the same Apple ID.
You need to associate different email addresses for each device in order to use those email addresses as the "contact at" email address. The reason the calls are dropping on you now is that what you are trying to do is like calling yourself on your own phone.
You can also create new iCloud accounts on each device simply to use for FaceTime, but I'm guessing that the users of the other two devices have their own email addresses which will make this work for you quite easily.
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Forgot to say:
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Disregard,
I had to turn off FaceTime on my iPhone, then turn it back on and change the caller ID from my e-mail address to my phone number. This brought up an option on the computer asking if I wanted to use the phone number with FaceTime. That solved the problem.
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Force Facetime to call Email

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