Forcing a refresh in Adobe Content Viewer?

I'm trying to update an InDD CS6 article with updated .OAM links (the links have new file names). But the iPad refuses to load some of the new animations or will only load the poster image of an .OAM file. If I copy one of these problematic pages into a new folio/article, it displays properly, but when I paste that same graphic into the article I'm working on, the old image shows up still. Is there a cache I can force to clear? I have about 12 people I'm sending this to--so babysitting each compter is not possble.

Thanks Neil, your suggestion didn't work, bt I'm closing in on the solution. It turns out in each Edge Animate file, there are a lot of old images in the Library assets images folder. Even though these images are not used in the stage, they somehow creep in, remnants of an old design. I can't find a way to delete items from the library, so I tried deleting them from the images folder directly. Edge then tells me images ar emissing and ultimately, InDesign won't publish the folio. Even if I rebooth and manage to update the article, I get an error when trying to download it.
So, I have over 100 images in the Library, I'm using 8 images. How do I get rid of the unused images that are causing me probelms?

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Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Folio not opening in adobe content viewer

About a year ago, I created a magazine with Digital Publishing Suite for a college course and uploaded it to my ipad in Adobe Content Viewer. It was from a school computer and version of Indesign so I don't think I'd be able to reload the file onto the content viewer app if I needed to. When I open the content viewer, I see the cover of my magazine alongside an Adobe file that says "Release". This Adobe file is newly there, and so is a blue plug icon on the top corner of my magazine. When I click my magazine, the little info "i" turns into a spinning symbol, as if it were loading. However, nothing loads and nothing happens. I left it for hours and nothing happened. When I click to open the Adobe release file, it opens to a light grey screen with no content, buttons, or anything. There is nothing I can click on or do so it forces me to exit and quit the app.
Can someone please help me in figuring out what is causing it to not open? I'm frustrated at this point and am nervous to delete and redownload the app in case my file is lost. Like I said, not sure if it would still be there or if I could get it back again. (I also am signed into the app with my Adobe ID, if that helps)
Thanks!

Unfortunately you need to uninstall and reinstall the Adobe Content Viewer app, and doing so will result in the loss of the folio you see because you added it to the device using Preview on Device. Since you did this a year ago there have been several iOS changes that required updates to the application. There's really no way to resolve this without uninstalling, reinstalling, and then putting the content onto your device again.
Neil

V19 Android Adobe Content Viewer dumped my folios

I fired up our Xoom this morning to preview some article changes and upgraded the Adobe Content Viewer. Unfortunately I was greeted with an empty library, even though I had 10 or more already downloaded folios before the update. I was viewing one right before the update was installed. After signing in all the folios show up in the library, but they show as not having been downloaded yet. Did I do something wrong, or will my customers have to re-download entire folios that were already downloaded to their devices prior to the Adobe Content Viewer update? After the v18 ACV update I had to update an article in each folio for them to be viewable (which was not ideal) but at least it only forced one article to be re-downloaded.
Has anyone else experienced this? I haven't started getting calls about this yet but I'm sure they'll be coming soon if it's not just me that's losing their downloaded folios.
Andrew

Hi Andrew,
Do you know if this is still the case for the latest version?
I wonder if this is by design, or just happened with v19 update.
It would seem beneficial for Adobe to have all users need to re-download everything after an update of an app.
Hoping for a quick answer, otherwise ill have to test it myself on v21
ps, you mentioned Android, so it did not happen in iOS?

Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

Hi Adobe Community!
I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
1. B2B distribution through apple
I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
2. Adobe Content Viewer distribution
If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
3. Developer version
Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
4. TestFlight
What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
Thank a lot!

With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Adobe Content Viewer Slow after Upgrade to ios 8

Hi
I am still in the development phase of my app. I have built it using InDesign.
I have been updating and previewing the app in Adobe Content Viewer on my iPad 3. It was working fine. I upgraded my iPad to ios 8.1 three days back and since then there the app is very slow when i view it in ACV. The page transition is slow, the slideshow gallery grid does not respond even after multiple taps.
Now my ipad is 3rd generation and I am realising i should not have upgraded it to ios 8. But it is very hard for me to tell now if the slowdown is because of -
- ios 8 only
- or because of incompatibility of ios 8 with older ipads (3rd generation)
I tried downgrading my ios to 7.2 but apple does not alllow that anymore, so I am stuck with ios 8.
Any inputs/feedback on this will be great.
thanks in advance.
-MP

Thanks Peter, Bob , for your inputs.
Bob - did you upgrade the ios to 8 on our ipad 3?
Mine was working fine with all the preview apps on ACV till i upgraded to ios 8.
Peter - Apple usually do not discount its products even on Black Friday. But I will see if I can squeeze in a new piece to continue with my project. I am also going to try downgrading ios on my ipad with some manual fix, I could not do it via itunes as apple is no more signing ios 7.
Thanks for the inputs.
-MP

How do you download the Adobe Contents Viewer to a Kindle Fire?

Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

Moved discussion to Digital Publishing Suite forum.

Adobe content viewer grey screen after login on windows 8.1

we're on Windows 8.1, content viewer is not running, after login it shows a grey screen with just "Adobe content Viewer" on the upper left, but nothing working....

I'm sorry Neil, I'm working on a folio on Indesign, if I share the folio from Folio Builder (Indesign) to my account, and then I open adobe content viewer on my iPad, I can see the cover of the folio shared and I can download it.
Instead, with the same account on adobe content viewer (windows 8.1), I see nothing and I can not do any action.

Defaulting fonts when viewing DPS articles in Adobe Content Viewer

Hi.
My fonts are defaulting throughout my folio when I view articles in Adobe content viewer.
This folio is a PDF. I have published before and not had this issue.
Is the problem with Content Viewer?
Will the type display correctly when I publish this folio and view in app?
Thank you.

When a font is missing or unlinked that font shows up as a default font.
The fonts in these documents are not missing or unlinked.
When I update the article it fixes the problem, but only temporarily.
The fonts default the next time I view the article.

DPS Animation & Full Screen Video functionality failure when viewing mag in Adobe Content Viewer

HI There,
Specifically the following issues are occuring when we view the mag through the Adobe Content Viewer on our Ipad.
All Title animations are not functioning at all (although in the SWF viewer they are working fine)
Although we select the media to be played full screen when we are setting up the videos in the media panel they won't play full screen, but play perfectly well in the place we put them. - full screen doesnt function in the SWF viewer either.
The control bars to control playing, stopping, full screen etc also don't appear on our videos we selected. - doesn't function in the SWF viewer like it should with the control bars working
In terms of how we set everything up just to confirm we are doing it right.
For animations.
1. Select copy to animate
2. Click on Animations panel, chose the preset fade in, selected the time 1.25seconds, animate from current appearance, fade in.
For videos
Our videos are H264 Quicktime videos all 16x9 in ratio
1. Went to media panel.
2. Searched for file to insert
3. Inserted it and sized down the actual physical size of the video to fit in the space we wanted (NB we didn't create a rectangle to put them in or anything)
4. Chose the poster from file
5. Selected skin over play full screen & show controller over rollover
Any help to sort this out would be appreciated. Thanks so much in advance

Hi BellaMove:
For the animations:
You have to create a document with the size of the animation you want to create and give attributes using the animation panel of indesign.
Then you export to fla and using Adobe Wallaby pass it to HTML5.
Then place them by the panel Overlay Creator (Web Content). Using the Content Viewer can not see it on your desktop. You'll have to climb the publication in the ipad to see the result.
Do not forget to retouch the css. Read this:
http://digitalpublishing.tumblr.com/post/3898796141/animate-headlines-or-other-things
Is the simplest way to make simple animations I've found.
I hope you find it helps

Hyperlinks not working in Adobe Content Viewer?

Hey
I'm trying to link a photo to another page in InDesign. It doesn't really matter how I do it, it's mainly important that it works .
So far I have managed to create a working hyperlink from a photo to a page, and it works on my computer. But as soon as I test it out in Adobe Content Viewer, nothing happens when I press the photo.
Is this possible to do?
Thanks!

Here is the link to the navto help documentation as well as a screen shot on how to set it up.
Digital Publishing Suite Help | Hyperlink and button overlays
navto://ArticleName#page is the format. ArticleName#0 and ArticleName# will both bring you to the first page of the article.
Here is the link to the hyperlink and buttons documentation Digital Publishing Suite Help | Hyperlink and button overlays

Problem with Adobe Content Viewer

I un-installed every CS5.5 program and updated my CS5.5 to the new Cloud version CS 6.0
I installed Indesign and updated it. The "Adobe Content Viewer" still dont work ??
Please help..

Hi - Thanks for your answer Neil - but i dont have the time to go further more into this kind og endless story´s"... I used more than 6 hours now! - I am in the fortunate position that time is still money....
It seams to be a better idea to go and bye a new computer or "format" your harddisk and re-install everything. No of this panel links or Google-endless-story´s try solving the problem is working for me.
Adobe come on! - You can do better ... when you google this problem, I am certainly not the only one asking.
Just one of the endless story´s and same issue not working
http://forums.adobe.com/message/4977666
This is obviously a to great problem... ?
Have a nice weekend

Adobe Content Viewer problem. Please Help me...

Hi after updating online. Folio, I tried to update the trial version of the publication on my iPad but I get this message: "the issue isavailable for dowload, but new signing for an application version. Update the application from the App Store. "I went to the AppStore and was not any update of the Content Viewer ... I deleted the version on my iPad I downloaded again ... but without success gives me the same problem ... Please help me ... how can I do??
thanks

Hello Bob and thank you for responding so quickly ... Would you be kind enough to send me the link where I can download older versions of Folio Builder and Folio Producers Panel tools for InDesign 5.5. I'm looking for them but I can not find them.
Thank you for your patience.
Il giorno 21/gen/2012, alle ore 16:18, Bob Levine ha scritto:
Re: Adobe Content Viewer problem. Please Help me...
created by Bob Levine in Digital Publishing Suite - View the full discussion
As discussed in numerous threads already, the new viewer has not been approved by Apple yet.
If you’re a pro or enterprise customer you can create your own viewer app. If not, you’ll have to wait or roll back to the older tools.
Bob
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Adobe Content Viewer Application not Loading in China

I am having a problem viewing an application I uploaded to an Adobe Content Viewer account. I can see the application just fine in my dashboard after I log in, but when my contact in China logs in using the same username and password, the application does not appear in her dashboard. Do you know how to resolve this? Is there a firewall that is preventing users in China from seeing the application I uploaded?
Thanks,
Kate

Yes, if Adobe's folios could be downloaded in China, it means Chinese Internet sencorship is gone. Imagine how many magazines are there for Chinese people to download that the government won't be happy to see if Adobe's folios is available to download. Sad for Chinese...

Forcing a refresh in Adobe Content Viewer?

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