Ford sync my itunes download

I have a problem using my iPod Classic with Ford Sync in a 2011 Fusion.  When playing any type of group of songs (e.g., "All Tracks" a Playlist with multiple artists, or a single artist with multiple albums) if I shut off the system and turn it back on, only the cut that was playing last, and other tracks from that same album, will be on the Ford radio list of songs.  My firmware is up to date.  The Ford Dealer tells me it is a lack of compatiblity between Apple and Microsoft, but I am skeptical.  Does anyone have this same problem?  If so, do you have a fix?
Thanks for your help.

did you ever get it figured out how to change them to English?

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