Foreign languages changing to ???

Exchange 2013.  User does not want to change his regional settings to another languague, but just wants to sometimes type Japanese in the message body. Receiving end displays the Japanese as ????.  I could only find one reference to this, which
was to change the ContentType to MimeHtmlText, but that's already set. Ideas? He was able to do this until we migrated him from 2007 to 2013. ContentType is also MimeHtmlText in 2007.

Hi,
Based on the description, the user created a new message using Japanese language and sent it successfully. However, the content was "????" when a recipient received and opened this email.
From "He was able to do this until we migrated him from 2007 to 2013. ", did you mean in Exchange 2013 everything worked well, however in Exchange 2007 the issue mentioned above occurred?
Were all recipients affected or just the one recipient?
What's the Outlook version?
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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