Forget my security questions
I forgot my security question. as written in the help i want to get a link over the rescue mail. but in the apple id menu they asked my again and again and again what my security questions are. https://appleid.apple.com/account/verify/questions?referrer=/account/manage/secu rity. No link etc. when i connect the support via telephone it doesn't work either. so can anybody in the whole wide apple world help me. it's such a ridiculous situation. i forget my questions and they want that i answer with my security question. i feel like kafka....
The link will only show on your account if you have a rescue email address on it (an alternate email address is different). If you aren't getting the reset link then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security - is that how you've tried to contact them ?
If your country isn't on that page then try this form to contact Support : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
Similar Messages
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i am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I forget my security question,how to get it back?
i forget my security question,how to get it back?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108190) -
HT5312 How to change my security question because I forget my security question
How to change my security question because I forget my security question
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
Or… click on the blue "Start your support request online" links. -
HT5787 i forget the security questions answers and i cant get email of resetting link in my email
i forget the security questions answers and i cant get email of resetting link to my email
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103829) -
I forget my security questions. How do I get to know them again. Help plz
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103325) -
HT201363 I have a problem and do not forget the security question I receive the message on my email
hello ineed help. I have a problem and do not forget the security question I receive the message on my email
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html -
I forget my security questions
hi bita i cant make new security questions and now my
Account Reset Locked
Sorry, but we were unable to verify your account information with the answers you provided.
You have made too many attempts to answer these questions, so for security reasons, you will not be able to reset your password for the next eight hours
so plsss help me to back it and how i can make new security questions plssssssssssss all my account stop in iphone and ipad !!!!!!!!!!!!!!!!!!
> Date: Fri, 16 Nov 2012 19:54:47 -0800
> From: [email protected]
> To: [email protected]
> Subject: Re: EL : (en_US) Account Management; Follow-up: 239631996
>
> Hello Faisal,
>
> My name is Bita and I'll be your iTunes Advisor today. To my understanding you have forgotten your security questions. I can appreciate how you would like to have your security questions reset. I have looked into this for you.
>
> I'm sorry that you weren't able to reset your security question. For security reasons, you'll need to contact our Account Security team for help.
>
> You can contact the Account Security team here:
>
> https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&c ategory_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977
>
> When that page loads, the "Lost or forgotten Apple ID password" option will be selected. Click "Continue".
>
> On the next screen, you will have the option to call Apple Support now or have them call you later about your account.
>
> Faisal, helping you to regain access to your account is important to me. Please let me know if there is anything else I can do for you, as I want to ensure I am providing excellent customer service. Have a great evening.
>
> Sincerely,
>
> Bita
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww
>
> Please note: I work Sunday 2:00 PM- 11:30 PM, Monday 3:30 PM - 11:30 PM, Wednesday - Friday 3:30 PM - 11:30 PM EST.
>
> Thank you for allowing me the opportunity to assist you.
>
> First Name : faisal
> Last Name : alsuliman
> Email : [email protected]
> Apple ID (Optional) : [email protected]
> Lang_Country : en_US
> Product : iTunes Store
> Support Subject : Account Management
> Sub Issue : Managing or editing iTunes Store account
> GCRM Case ID : 374381141
> See additional info below
> Please tell us more about the issue: i forget my security questions
> Choose the iTunes Store or App Store for your country: United States
> Details:
> i forget my security questions how i can back it or can u send it to me plsss
>
>Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I've forget my security questions and the resource e mail what can Ido now?
I've forget my security questions and the resource e mail what can Ido now?
If you can't remember your rescue email address (you won't be able to view the full address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I forget my security questions and i can't reset it
I forget my security questions and i can’t reset it
need helpYou need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114386) -
I forget my security questions and I couldn't find option to send the answer to my email please help
forget my security questions and I couldn't find option to send the answer to my email please help
If you can't remember the answers to the security questions, then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox). -
I forget my security question answer.please help me out
Hi
I forget my security question answer so plz help mego to iforgot.apple.com . Assuming you still have access to your email account with which you use as your Apple ID, you can have a verification email sent to you to reset your password. Once you log in, you can reset your security questions/answers. If this doesn't work, call 1-800-MY-APPLE and ask to be transferred to account security, they will help to verify your identity and get you into your account.
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Hello I am forget my security question. Please help me.
Hello I am forget my security question. Please help me.
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699 -
HT5699 I forget my security questions and I want to rest it how I can do that?
Hi I forget my securit question and I want to rest it how I can do that??
Security questions on The Apple Site? All you need to Do is hit the Forgot my password Link and add your username or email and it sends you a link. If that is what you are posting about.
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I forget my security questions and I haven't rescue Email
I forget my security questions and I haven't rescue Email
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I forget my security questions answers , I don't know how too reset them
I really need help . iTunes wants me to verify my account in order too purchase songs, ad I forget my security questions answers .
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570
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