Forget password / Resetting password in CRDC

Post Author: mwong
CA Forum: crystalreports.com
If user forgets his/her password, user can click on the forget password link in the CRDC signs up page.
The user will be prompted for the security question that he/she has set before. Upon answer the correct answer in the security question, the password will be reset and a temporarily password will be generated and emailed to the user.
However, if the user has forgotten the answer to the security question, the user would have to contact support.Support will need to collection information like
user email address for registering in CRDC
some proof for the user is the owner of the account, that includes
First name
last name
phone number
address with postal code
etc
After the info of the user has been validated, CRDC admin could reset the password for the user.

Post Author: mwong
CA Forum: crystalreports.com
Starting in Apr 12, 2008, account administrators can also reset password for the members in the account.
Note: this feature is only availble for administrators and delegated administrators of the account, and can only reset password for members of the account, but not hte guests.
The steps for administrator to reset a member's password are as follow:
Account administrator can login to cr.com, go to the Accounts tab, then click on Users tab.
Expand on the user group, and select the member
Choose Properties from the menu
Click the "Reset Password" button
A email with a temp password would be sent to the member

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