Forgot answers to secret questions

Ok so I got an iTunes card and put it on my account. It is showing up. When I go to make a purchase it says I need to answer my secret questions. I CANT get the answers right. So I clicked in the link that I forgot. Signed in there and clicked where it says password. It asks me the same two questions I STILL can't answer. There is a link if you forgot and I clicked on it. It sends the answers to my OLD email that I had two years ago when I originally signed up. So I managed my account info - it will let me see all of that. That email is not even listed anywhere in my info. My info had already been updated. HELP! Bc now I have all this money in my account and can't use it. :/

The email that shows for the reset link will be the rescue email address that you put on your account, it won't show anywhere else on your account and you won't be able to change it until you can answer your questions - if you don't have access to that email account then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT5312 I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    I FORGOT ANSWER THE SECRET QUESTIONS ON ACCOUNT

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT201303 am Forgot answer to secret questions

    am Forgot answer to secret questions

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT201304 I forgot answer to secret questions

    How can I reset it if I forgot the answer to the secret question

    http://support.apple.com/kb/ht1212
    Troubleshooting 101
    Some topics covered
    -Basic troubleshooting steps
    -Hard reset instructions
    -Manual restore instructions
    -Hardware troubleshooting
    -Preventive Maintenance
    -Anti-theft & recovery tips
    -Battery-saving tips
    -Repair options
    -Contacting Apple
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • HT5699 Forgot answer the secret questions on my account?

    ???

    I had this same problem when iTunes recently prompted me to answer questions. The answer I wa sure it was just did not work. Anyway, call Apple and after getting other personal information from you, they will reset everything for you so that you go through the process of choosing new questions again.

  • HT201303 I forgot the answer ofthe secret questions on APP Store

    I forgot the answer ofthe secret questions on APP Store

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT5787 I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    I forgot to answer the secret question camels Store account and you follow the steps in the site account settings but I have not got any mail explains what are the steps involved

    Call your contry's number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • My problem is that I forgot the answers to secret questions in my account and I have $ 25 in my account can not used

    ال
    My problem is that I forgot the answers to secret questions in my account. i visited  appleid.capple.com to  send reset security information on my Emile but I didn't receive it .
    and I have $ 25 in my account can not  used due to this proplem
    <E-mail Edited by Host>

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • HT5312 Forgot to answer the secret question

    i Forgot to answer the secret question

    If you forgot the answers and can't get a reset email, click here and request assistance.
    (75209)

  • Dear apple , I recharge iTunes Gift Card for $ 25 and when I want to use and download the application from the store asked me to answer the secret question, but unfortunately forgot to answer confidential questions I ask you to help me please thank you

    I want a solution to this problem
    Dear apple ,
    I recharge iTunes Gift Card for $ 25 and when I want to use and download the application from the store asked me to answer the secret question, but unfortunately forgot to answer confidential questions I ask you to help me please
    thank you

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92282)

  • HT201303 I forgot to answer the secret question what is the solution

    I forgot to answer the secret question what is the solution?

    Have you tried the methods described here in this link: Apple ID: All about Apple ID security questions  ?
    If that is impossible for some reason, you need to contact Apple and ask them to help you to reset them, see this webpage on how to contact Apple Support in your country: There are either telephone umbers given or an email form:
         Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html
    -- Léonie

  • HT1918 I forgot to answer the secret question ..

    Hello
    I forgot to answer the secret question ..
    There in the account of $ 25,
    This is the first time that I forget to answer confidential.
    Please help

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Hi, I'm sorry for the inconvenience but But forgot to my secret question and I want to get it back or change it

    I'm sorry for the inconvenience but ♥ But forgot to my secret question and I want to get it back or change it

    Hi,
    While creating your Apple ID initially, have you setup a rescue email, if yes then when you enter a wrong answer to your security questions, it gives you link to send reset security info mail to your rescue email address. If you have not setup a rescue email, then you will have to contact Apple.
         Please read the following line at the bottom of this article  http://support.apple.com/kb/HT5312
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
      Please get the contact info as per your country from this link http://support.apple.com/kb/HE57

  • Forgot answer your security questions

    I forgot to answer the secret question, I need your help confirm the mail, so when I have made ​​the wrong address.
    My account is: *********
    You can edit ******* mail address was not?
    Thank you!!
    <E-mails Edited by Host>

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT201303 I forgot answer my security questions plese help me

    i forgot answer my security questions plese help me

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (91141)

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