Forgot Icloud password and it's security answers

hello everyone,
I faced difficulties whereby I can't send my email and receive email using icloud mail, and i forgot the password for icloud, and don't remember the answer for security questions. i want to change my password and i even tried to format my iphone but i can't do that because it says that i need to enter my icloud password first. by the way, I use separate account for iTunes store and ICloud. this problem happen when I just updated my ios from ios 7.1.1 to ios 8.0.2. so i hope that everyone here can give me suggestions and solutions regarding on this
thank you

If you can't reset your password via http://iforgot.apple.com then try contacting Support in your country, they should be able to reset it (and your security questions) for you.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

  • HT5787 i forgot Icloud password and security question what method i can use to reset it is ther any or what i am still using iphone but my icloud is disabled for to many atempts what now how to rest the password

    i forgot Icloud password and security question what method i can use to reset it is ther any or what i am still using iphone but my icloud is disabled for to many atempts what now how to rest the password

    Hi bekimlorini,
    Thanks for visiting Apple Support Communities.
    You may find this article helpful with resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    All the best,
    Jeremy

  • Forgot icloud password and unable to verify rescue email?

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    Forgot Your Account Password
    For Lion, Mountain Lion, or Mavericks
        Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         When the menubar appears select Terminal from the Utilities menu.
         Enter resetpassword at the prompt and press RETURN. Follow
         instructions in the dialog window that will appear.
         Or see:
           Reset a Mac OS X 10.7 Lion Password
           OS X Mountain Lion- Reset a login password,
           OS X Mavericks- Solve password problems,
           OS X Lion- Apple ID can be used to reset your user account password.

  • Forgot icloud password and email password it sends info for reset to.

    Hi I just sold my ipad. My wife's icloud was logged in on it. Now she forgot the password to icloud account and it sends the email for forgot password to an email that is no longer in service or can't retrieve password to.. Any help would be great

    Contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

  • Forgot icloud password and email I used is blocked

    My Son has an old Iphone 4 that we want to use as his Brother has lost his phone.
    He now has an Iphone 5 with a new Icloud account because thats what teenagers seem to do! (have loads of  email accounts with numerous passwords!)
    Anyway, the iphone 4 is linked to the old apple ID (find my phone is active) and my son cannot for the life of him remember the password for that icloud account, and the email address he used to use is no longer active either.
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    Hi tjmoore1004,
    I apologize, I'm a bit unclear on exactly what you are seeing on this iPhone 4. If the phone is Activation Locked and you are having issues accessing the account, you may find the following article and links helpful:
    Find My iPhone Activation Lock - Apple Support
    Regards,
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  • Forgot icloud password and dont have email or securtiy question access

    Ok so I updated my phone and I cant connect to the network because I cant connect to my icloud.  The problem is that I dont remeber my security questions and the email that I provided has been deactivated.  How can I change the icloud over to my new apple account or how can I reset the password without the email or knowing the security questions?
    Thanks!

    Hi there,
    You may find the article below helpful.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    -Griff W.

  • I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    Hello nmssns,
    Thank you for contacting Apple Support Communities.
    You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    Regards,
    Jeff D.

  • TS4036 I forgot my icloud password and the answer to the security questions so how do i go about resetting my icloud password?

    i forgot my icloud password and the answer to the security questions so how do i go about resetting my password?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • My dad can't remember his iCloud password, and doesn't have the right answers to his security questions. Any other ways to reset a password?

    My dad can't remember his iCloud password, and doesn't have the right answers to his security questions. Any other ways to reset a password?

    Open > http://iforgot.apple.com and choose Email authentication

  • HT5312 Dear Apple , kindly i need to change my ID password but they want from me to answer two question but i forgot the answers , so i surprised that their is secure email and i didn't add it so how can change my password and change the secure email ,urg

    Dear Apple , kindly i need to change my ID password but they want from me to answer two question but i forgot the answers , so i surprised that their is secure email and i didn't add it so how can change my password and change the secure email ,urgent plz

    You a renot addressing Apple here at all.
    We are all itunes users just like you.

  • I downloaded the i07.  My id had changed a year ago and I forgot my password and my answer to the security question was not accepted.  Tech support say nothing that can be done.  I can no longer access my iphone.  Any suggestions

    I downloaded the i07.  My id had changed a year ago and I forgot my password and my answer to the security question was not accepted.  Tech support say nothing that can be done.  I can no longer access my iphone.  Any suggestions

    I believe part of the recovery process is you get an e-mail allowing you to reset questions.  If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again.  They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why.  They have no way of knowing you really are the owner of the account.  It's like me going to a policeman and saying, "See that car over there?  That is mine, can you open the door for me?" and the police opening it on that basis alone.
    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • How can i restore my iphone 5s as i forgot my icloud password and sec questions

    I bought a new iphone 5s  (32G Gold)
    and when I connect it to itunes asked me to restore from my old iphone 4
    with all my account settings and passwords.
    but I have a problem with my account for icloud password and security questions because my cloude id is *************** and with no problem with my apple id "*****************", I tried to restore my new iphone after I turned off find my iphone from icloud setting and when its restore was finished the iphone is locked and asked me to unlock the iphone with a ****************** that I forget the password and security questions and when I tried to enter my account id "**************** with no problem with its password it says to me "this account can't unlock this iphone"
    when I visit tradeline (Apple products dealer) I found no answer and they adviced me to contact apple directly.
    Name : Alaa Rashed Abd el Hafiz
    Country : egypt
    <Personal Information Edited by Host>

    First, remove your personal information from your post.  That's not needed here.  This is a public forum, and it is unwise to provide your personal data online.
    Second, here's how you reset your password and/or security questions.
    How to reset your Apple ID password.
    Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
    Verify your date of birth, then click 'Next'.
    You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
    If neither method works, then go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • How can I delete my old iCloud account cause I forgot my password and my email has been block. Please I need help urgently

    How can I delete my old iCloud account cause I forgot my password and my email has been block. Please I need help urgently

    Contact the Apple account security team for assistance resetting your password: Apple ID: Contacting Apple for help with Apple ID account security.

  • I gave my father a mini ipad and he forgot the icloud password and the e mail for recovering it.  How can I recover the password or create a new one if I have no idea at all of the info he configurated.?? ;(

    I gave my father a mini ipad and he forgot the icloud password and the e mail for recovering it.  How can I recover the password or create a new one if I have no idea at all of the info he configurated.?? ;(

    He will have to contact Apple and speak to someone in account security if he can't recover it at https://iforgot.apple.com/appleid

  • I forgot my icloud password and i also lost my email account password, so i can´t receive an email to restore my account, what can i do?

    hi i need to solve this problem becasue i was working for a company and i used to the email from my work but i left the job and i lost the email, so i try to deactive the icloud but i forgot the password and i can´t receive an email confirmstion to restore this because y also lost the work email, please if anybody could tell me how i can erase my old user and activate the new i´ll be very grateful
    my new email is [email protected], thanks

    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

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