Forgot Id and password of previous Z10 and cannot restore backup on new Z10

I forgot BB ID and password of previous Z10 which I gave to my daughter. Cannot restore back-up done from the previous Z10 to the current one as it requires the previous ID  and password.

samoth wrote:
I found my previous Z10's ID but cannot re it use on current Z10. How should I go about it?
If you are now using a NEW BlackBerryID on the device, you will need to security wipe the device, and then setup the Z10 with the other BlackBerryID.
Article ID: KB33591 How to perform a security wipe on a BlackBerry 10 smartphone
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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