Forgot my pin number for Backup Assistant
It has been quite a while since I downloaded the backup assistant app for my Samsung Gusto mobile phone and I have forgotten my PIN number and I am unable to retrieve it by pressing the # sign as directed....Nothing happens and every time I open my phone it says invalid pin number. It is very frustrating. Can anyone help?
Thanks, Mike.
Can't be more specific than what I gave ya, sorry. For the Backup Assistant accounts that I have, if I log into those lines' MyVerizon accounts and click Manage Contacts, I see a gray View PIN button in the upper right-hand corner. When I click on that, I get a pop-up with the PIN number. You may have to contact Customer Service and see if they can figure it out; good luck.
Similar Messages
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So I had put a lock on my IPhone and forgot the pin number! I am now locked out! It says to connect to itunes so I did but nothing has happene my phone is still locked! Someone help!
Follow the directions here to force the phone into recovery mode & restore it:
http://support.apple.com/kb/ht1212
This will remove the passcode. -
How can I find out my PIN number for my old ipad that has been disabled
I need help to find out my old PIN number for my old ipad it has been disabled as I can't remember what my pin is
http://support.apple.com/kb/ht1212
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For pin number for back up assistance
How do I retrieve my pin number in order to do back up assistance?
Log in to your account at verizonwireless.com. Go to the My Verizon menu heading, and click on Back up My Contacts under the My Device option on the drop down menu that appears when you hover over My Verizon.
Scroll down and on the left side menu near the bottom is a link to View PIN. -
Why is Verizon support for Backup Assistant so limited?
Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
https://community.verizonwireless.com/message/826595#826595
Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
SuzyQ CommunityLeader
SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
We hear your! I have posted several things about not being able to access the Get It Now catalog on some older devices. Before, there was no way to get your access back to the catalog. You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011. There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
Here's what you need to do to get your Get It Now access back on your older phone:
1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data. This will ensure other data is working.
2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
4) Explain your issue to them. If you are getting error 3332 when you bring up Get It Now, let them know.
5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
6) Enjoy having access to your Get It Now catalog again!
This is new information. Before, the only option was to get a different phone. I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks. Feel free to PM me or call customer service at 800-922-0204 for further information about this.
Good luck! And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before. Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
http://www.lg.com/us/support-mobile/lg-VX8300
Ideas, anyone?
This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.I noticed that you posted this a couple of months ago... I just activated an old VX8300 as well and am having the same error messages. Did you have any luck getting it figured out?
I agree with you as well. I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!) -
Problem reset the PIN number for the account
Apple Store account I can not open it I want to change the PIN number and asked for reset from here iforgot.apple.com I do not hit me a reset email to this email I want to change the PIN number
<Email Edited By Host>These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
What 'pin number' are you referring to ? If you mean your account's password and the http://iforgot.apple.com isn't sending you the email (you've checked your spam folder as well as your Inbox ?) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
i want PIN number 16 digit for activate to nokia music which has been expired.
JR1968 wrote:
I recently bought a nokia lumia 520 but I did not receive a PIN for Nokia music when I registered or when I started operating my phone. I am not able to use Nokia Music since. Please help me!
Hi,
Welcome to the forum!
Activation of Nokia Music Unlimited is already PIN-less. Have you tried signing in your Nokia account in the Nokia Music application? -
HT4111 how can I find my PIN number for my ipad2?
I'm trying to pair my ipad to my ps3 via Bluetooth but it is asking for a PIN number. I have no idea where it's at.
you cant find it. It's a security measure. Try to remember it. It is only 4 digits. If you cant remember, you will have to restore it.
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I need to pin number for start my mac air book
when start my book air aparience for pin number but i didint ,continue to traid to other obtions comand +c or cmd+s but its faile .
NOT on i need for solutions for my prooblemhttp://support.apple.com/kb/PH11381
Best. -
Didn't received any pin number for ovi unlimited m...
i havnt received any pin number fr ovi music unlimited neither i hav any voucher no.
so plz help me out of this problem n let me know how to download music now from ovi music unlimited,,,Pl. read my post in the following link..
/t5/Music/Didnt-find-any-pin-or-ovi-music-leaflet/td-p/822663
--------------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box... -
Is my 'pin number' for porting out my number the same as my 'billing password'?
Also I'm on a family plan, if there's one 'pin number', does the whole family share that one pin or is it by device?
When you port you need your cell number, your Verizon wireless account number and the account pin. The pin normally is the last four digits of the account owners social security number.
Please note if you are just a line on the master account only the account owner can port the number over to another carrier.
Good Luck -
PHone disabled while traveling (iPhone 4)
Hey alizareut,
Thanks for the question. I understand that your iPhone is disabled after incorrectly entering your passcode too many times. To resolve your issue without the use of iTunes, you can use Find my iPhone:
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Use Find My iPhone
If you enabled Find My iPhone, you can use it to erase your device.
Go to icloud.com/#find to see if you enabled Find My iPhone.
Click All Devices at the top of your browser window.
Select your device and click "Erase [device]" to erase your device and its passcode.
Use the Setup Assistant on your device to restore the most recent backup of your device.
Thanks,
Matt M. -
Number for Directory Assistance?
How do I reach directory assistance with my iPhone 3Gs? Is it 411? 1411? I keep getting messages that say no such number.
I live in Pueblo, Colorado - area code 719It should be 411.
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Hi there,
My iPhone 5C touch-screen is suddenyl unresponsive and does not allow me access to any information as I cannot "Slide to Open". Siri seems to be somewhat operational as can be accessed from the round button. However, Siri cannot bypass the slide operation. I have tried resetting and it did not change anything. I purchased the device five months ago in the U.S. but live in the Middle East. Any suggestions? I could sure use some assistance here... Thanks in advance.Try restoring it as in the instructions in the article from which you came. If you are unable to restore, you may be able to force the iPhone into Recovery Mode and restore via these instructions:
http://support.apple.com/kb/HT1808
If that also fails, or restoring does not bring the touch screen back, then you will probably need to get the iPhone serviced, and Apple will do that only in the US. You would need to take the iPhone to the US yourself or send it to someone you know there who could get it serviced and then ship it back to you.
Regards. -
I do not remember setting up the BA pin 2 years ago. My phone is running very slow and many time non responsive. The Verizon store told me to wipe the phone clean, run restore for backup assistant and start like it's a new phone. I dialed 611 to retrieve my pin but it now is online help and I could not find how to do it. I also saw a discussion to clear the cache but when I power on the phone while holding the Home key, it boots as normal. Not sure what to do at this point. Help?
Dear Rbatts51,
Good morning. Not being able to retrieve your Backup Assistant pin can be frustrating. You have the ability to reset your pin directly from the Backup Assistant application. Click for directions on how to retrieve your pin http://vz.to/169ZZhb When you get the prompt to enter your PIN click on forgot pin. Should you need further assistance, please feel free to reach out to us.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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