Forgot my pin number for Backup Assistant

It has been quite a while since I downloaded the backup assistant app for my Samsung Gusto mobile phone and I have forgotten my PIN number and I am unable to retrieve it by pressing the # sign as directed....Nothing happens and every time I open my phone it says invalid pin number. It is very frustrating. Can anyone help?
Thanks, Mike.

Can't be more specific than what I gave ya, sorry.  For the Backup Assistant accounts that I have, if I log into those lines' MyVerizon accounts and click Manage Contacts, I see a gray View PIN button in the upper right-hand corner.  When I click on that, I get a pop-up with the PIN number.  You may have to contact Customer Service and see if they can figure it out; good luck.

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