Forgot my pw, i know my recovery email BUT...
Okay i'll try to keep this short, simple and hopefully as unconfuzzeling as possible
1. i know my skype username but i don't know my pw
2. i know my recovery email but i dont' know my pw (it's an old hotmail acct that i never use anymore. i've tried resetting that pw as well but it has locked me out and that's a whole other headach i'll have to deal with)
3. Is there any way or me to get into my account and change the pw other than via my recovery email.
4. i don't have any billing history on it.
5. it's very important that I get my skype back as it has important contacts i need on there. I usually sign into my account automatically and as a result have forgotten my pw. Someone signed out of mine to use theirs though and now i'm SOL.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
Similar Messages
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Hi,
Since I lost my phone yesterday, and I try to change my AppleID password, however I forgot my security questions and the recovery email address is very old, not my current one, please help me.You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125110) -
I've tried my hardest to figure out why I can't buy my stupid book for school, and I cannot change my privacy settings because I don't have a recovery email, and every time I press 'set my recovery email' it takes me back tithe same page, logs me in, and then I don't know where to go. And don't tell me it's in 'Password and Settings' because I have been there done that. Please help...
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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So I made my iTunes account about 5 years ago and now it wants me to reverify it, but I forgot my security questions. This wouldn't be a big problem, however the recovery email address I had set back when I made the account no longer exists. Help!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94527) -
I dont know my recovery email how do i change my questions.
I need to change my questions and i dont even recognize my recovery/reset email. what do i do
You will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i created a new account because i had forgotten my security answers. now the problem is that the money i had in my other account wasnt transffered to my new account, even thou i put in a retreive email address into my new acount. how can i tranffer the money into my new account?
You can't transfer a balance from one account to another account, it can only be used on the account that it was originally redeemed onto.
If on your old account you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address on it then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
can somebody please help with this issue?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I made this account awhile ago, but I just foud some apps I had purchased on my computer so I downloaded them onto my iPad, but they need to be updated and it asks for my prior account information which I do not know. I tried to send a recovery email, but I never recieved it. How can I update my apps or get my password?
I having same problem is there a solution ?
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Recovery email is wrong and so are passswords
I have an ipod touch, and in order for me to purchace any music or app I have to agree to some new terms of service or something like that. I have to go to the apple id page where it asks me my security questions, one of them I don't know the answer to, so I had the answers emailed to me. But then I realized my recovery email was an email that is no longer working. So I removed that email from my other opional email list and added one that I am currently using. But it still sends the security questions to the email that no longer exists! I have tried muliple times to reset my recovery email but it never works. How can I fix this?
Try item 2 below:
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How can I make my apple id recovery email my apple id?
I want to change my apple ID to my recovery email, but it will not let me, even after I change my recovery email.
What type of error are you getting when you attempt to use your Apple id?
Creating a new apple id for login issues is not recommended. -
ITunes wants security questions that were never set, recovery email never gets reset email
Ey guys.
I wan to buy a song but iTunes keeps asking me for verification.
It comes up with these random questions and I am unable to answer ten because they don't make any sense.
Fr instance it is asking me what my irate car was.
Well... I havnt had a car yet :(
Anyways I try to reset these questions by using the recovery email but I never get the email confirming the reset.
PLEASE HELP!!!Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92372) -
How can I edit my recovery email cause I forgot my security answers
Here is the thing: when I registered my Apple ID accidentally I confused my email address I wrote down the nick of one account and after the "@" I wrote the wrong email services provider. So I don't even know if that email address exists because is a frankenstein mail. Besides I forgot my security answers.
Some weeks ago I've been blackmailed in order to erase one Ipad I use to have until was stolen from my car in August 2014. I locked that device and right now these people is threatening me with take over all my emails and social networks unless I liberate (by erasing it from my devices) that Ipad.
I want to establish two steps verification for my AppleID but its either impossible without the security answers or the email recovery access.
I am right now in Venezuela and in this country Apple customer services are not available by phone or online assistance.
Anybody can help me please?
ThanksNobody on these boards can resolve this issue. Click here and fill out the form; include a note that article HT5699 doesn’t list a method for your country.
(122100) -
I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is <edited by host> and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to <edited by host> and the email <edited by host> that is my other apple ID and the password work on apple but my yahoo account I forgot my password and security question and it won't verify to my email on to my apple email. so it send the answer to <edited by host> and I can't get it! So Can u do something? Both account r also on my iCloud. I can open both apple account but it won't let me buy nothing on my <edited by host> ! On my <edited by host> that one dose let my buy thing but I had lot of thing I bought on <edited by host> I bought lots of movies music and app. I spend lot of money on this account.
It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there. -
I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email.
I JUST NEED HELPI would contact Apple under your warranty. I doubt you received a new iPod since Apple's policy is to give you a refurbished iPod.
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i reset my disabled ipad 2 and it is asking me for the apple id which first set it up but i forgot the password for that apple id and the password/recovery information for the recovery email address. What can i do?
Click here and use Apple's iForgot service, or contact their Account Security team, or if you're the device's original owner, take it and its purchase receipt to a physical Apple Store.
(124525)
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