Forgot my security questions and I can't access my rescue email

HI, So I am trying to buy an app from he App Store but it prompts me to answer my security questions. However, I forgot them and my rescue email is not accessible. Please help!

Contact Apple:
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services.

Similar Messages

I forgot my security questions and I can't access my rescue email because it has been deactivated. How can I change my rescue email?

Help

Contact Apple:
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services.

HT201363 i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765)

How do I change my iTunes security questions if I can't access a rescue email and my Apple ID is locked

i tried to buy music and don't remember my security questions I cant access my rescue email and my apple id was locked because I answered the questions. Incorrectly how do I unlock my apple id and change my questions I just want to purchase music somebody please help

You will have to contact Support in your country to get the questions reset (they should also be able to re-enable your account) : Apple ID: Contacting Apple for help with Apple ID account security
When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or, if it's available in your country, you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

I forgot my security questions and i don't have a rescue email and in order to make a rescue email you need to know your security questions..... Is there anything I can do?

Is there any way to set up a rescue email if you don't know your security questions?

No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104072)

HT201303 I forgot my security questions and I don't have a rescue email.

How do I create a rescue email so I can change my security questions?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
Creating a rescue email requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106215)

I forgot my security questions and I don't have a rescue email

. How do I make a rescue email if I already have a account and security questions set up??

If you have problems with your Apple ID, you have to contact Apple.
By mail...:
http://support.apple.com/kb/HT5312
...or by phone:
http://support.apple.com/kb/HT5699

I forgot my security questions and i can't use my money in the accound

i forgot my security questions and i can't use my money in the account so i cnt download pain apps it tells me answer your security questions and i dont remember them help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

HT6170 hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

Apple ID security issues -
Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account
holder. You can set it up so that Apple calls you, either immediately or at a
time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your
issue
4. Follow the onscreen instructions

HT5312 I forgot my security questions and I don't have a rescue mail, how I can set new questions? Or retrieve the old?

I forgot my security questions and I don't have a rescue mail, how I can set new questions? Or retrieve the old?

Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

Pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email

pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
<Email edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

The best way is to call applecare (800) APL-CARE (800-275-2273). You can also email them but you need to create a case here https://getsupport.apple.com/Issues.action. When I did it it took about 10 mins.

I forgot my security question and What can i do?

I forgot my security question and What can i do?

You will need to telephone Apple support.
Next time, opt out of the security questions.

HT201363 I forgot my apple I'd security questions and I don't have a rescue email,what should I do?

I forgot my apple I'd security questions and I don't have a rescue email what should I do?

You can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forgot my security password and didn't set up a rescue email address. I tried calling apple but they tried charging me to reset the questions. Is there an easier and cheaper way to reset them?

I forgot my security password and didn't set up a rescue email address. I tried calling apple but they tried charging me to reset the questions. Is there an easier and cheaper way to reset them?

Probably not; if you want, you can try using this form, but will likely be told to phone instead.
(100460)

Forgot my security questions and I can't access my rescue email

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