Forgot password for users for whom challenge questions are not set

Hi,
I have a scenario here where initially the environment property for force setting challenge questions during first login was not set to true.
But it has been set to true later. But for users created prior setting this property to true, the forgot password link is taking to a page to answer challenge questions which obviously is not working.
Is there anyway to handle this scenario without doing ADF customization? For example say, to force all previous users also to set challenge questions for whom the challenge questions are not set.

Hi, In your scenario, since user has forgotten his/her password and he has not set his answers to questions, so the only option left is calling Help Desk. Help desk guys should educate end users that go to OIM->My Information -> Set Security Questions. This is the only easy way I can think of.
HTH,
~Abhishek

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Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
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I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??

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Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
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d. At this time you can remove the card by going back in to edit the payment info and
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It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
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TS3297 Security questions are not mine

Security questions are not mine

Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information

Forgot password for users for whom challenge questions are not set

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