Forgot password not sending mail

Hello All,
we have Ebs11i (11.5.10.2) with 10g DB (10.2.0.4) in AIX.
heaving forgot password feature running on 11i, was running normal till yesterday, today we stuck....
end user use this feature to reset his/her pass -->
system send user to approve --->
user response is approve --->
now after got approval from user... it is not reseting its password nor sending mail back to user with it new password.
Checked with mail server also... heaving all entries with "user response to mail is approve"....
Where it been stuck ? any idea or help appriciate....
Thanks again.>>>>

heaving forgot password feature running on 11i, was running normal till yesterday, today we stuck....
end user use this feature to reset his/her pass -->
system send user to approve --->
user response is approve --->
now after got approval from user... it is not reseting its password nor sending mail back to user with it new password.
Checked with mail server also... heaving all entries with "user response to mail is approve"....
Where it been stuck ? any idea or help appriciate....Please check Workflow log file for any errors.
Also, please confirm that you have no errors in the database log file.
How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
Workflow Mailer Not Sending Notifications [ID 836579.1]
Thanks,
Hussein

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