Forgot security questions, Cannot set up rescue email
this is bugging me so badly, i cannot use my itunes gift card because it asks for security questions, when i try to retrieve my security questions by setting up a rescue email, it requires me to answer the security questions which i cannot do. what in gods name do i do.
You won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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HT5312 Forgot security questions but didnt require rescue email address help!
What do I do when i dont remember my security questions but i didnt require a rescue email address? this is getting really frustrating when I really wanna buy things! HELP!!
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
I forgot my security question answers and my rescue email address has been deactivated.
As I said in the title, I forgot my security question answers and my rescue email address has been deactivated. Conveniently, you must enter your security questions to change your rescue email. The answers to the security questions are sent to the rescue email, so I am stuck. My only option seems to be to call Apple Support, which is my entire Friday off spent on an aggravating phone call. If anyone can give my an alternative route for fixing my problem, I am all ears.
Please Help.Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Forgot My Security questions and dont have rescue email
Forgot My Security questions and dont have rescue email, i dont want to call support.
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
-
I still cannot answer my security questions or send a rescue email!! Please help!! is there a live person to help!
Login to www.appleid.apple.com with your Apple id and password If You Remember.
Go to Security and Password tab There You shoud have a Link to get the answer for security question.
If you dont have you need to talk to Account's and security Team of Apple Regarding this. -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I feel like I'm in an infinite loop. I have all of the information correct except my security questions -- I set them up quickly and forgot what I answered. Per the FAQs on Apple's website, I should be able to get a rescue email that allows me to reset the answers to the questions, however all I get is a rescue email to reset my password. This is my first time trying to use this account and I can't get around the security questions. Can anyone help me? I just want to download some music to my mini iPad.
Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90077) -
My husband been froze out of his Apple I'd account. His rescue email is no longer in use and he's forgot the answers to his security questions.
Anybody know how to get round this?i think, You have to contact the Hotline to fix this, because You have to authenticate Yourselfe in an unofficial Way like Credit Card Number.
-
I cannot remember my security question answers and my rescue email in inactive what do i do?
Help!!!
Contact Apple for assistance, either by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions; by contacting the Apple account security team http://support.apple.com/kb/HT5699; or by contacting iTuens store support by email: https://ssl.apple.com/emea/support/itunes/contact.html.
-
what do i do if i forget my security question password and i no longer have access to my rescue email?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Forgot security question - how to change the email address for the reset security email?
Hey, i just forgot my answer to the security questions. BUT my email account (which you were sending the reset emails to) can't be used, so - how to change this emailadress?
Thank you for your help!If your rescue email address isn't working, you will need to contact iTunes Store Support for help.
See: Rescue email address and how to reset Apple ID security questions
ivan -
Forget my security questions and the wrong rescue email
I cannot remember the answers to my two security questions, and I think I must have typed the rescue email incorrectly because no matter what I do, I do not ever get an email to change the answers to my security questions. Please help.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120125)
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