Forgot security questions, have a rescue email but no option to send reset questions to rescue email

Hi
I have forgotten my security questions, and/or have never answered them before.
I have an alternate/rescue email address.
However when I attempt to answer the security questions i do not have an option to "Send reset security questions to rescue email......."
I have apple id and i know my password and i have a rescue email and i know that password as well. I have some credit on my account that I would like to use but cannot.
Also i have emailed them to ask them to reset my security questions to and send the link to rescue email but I have received a reply within 48 hours.
Please could someone advise

A rescue email address and an alternate email address are different settings/addresses on your account, the reset link will only show if you have a rescue email address.
If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset (it will by phone as they need to confirm your id and that it's your account).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

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    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
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              bottom of the page. In the next page click 'More Products and Services, then
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         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
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         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

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