Forgot the 2 security questions

Today i downloaded the iBeer (free app) to my Iphone 4s. While I was getting familiar with this app, a pop up window asked me if I wanted to get an rid off publicity and obtain new options for this app. The cost for doing this was 0,99 ctvs. I kept on following the directions and I was asked to confirm the purchase
which I did. Then I was asked for my ID apple password  and this was typed. Then a window poped out stating that since this was my first purchase with this equipment I had to answer two questions in order to verify my ID.
First of all THIS NOT THE FIRST TIME THAT I BUY APPS WITH MY IPHONE.
Secondly. I forgot the answers to the questions asked.
I followed the instruccions in order to get this fixed but the support provided was confusing and didnt solve my problem
They say that I have to use the rescue e mail which aparently I dont have it
Is there a way I can modify or reset this security questions using other method than the poorly described in the apple support option?
Thanks

If you have any doubt about the authenticity of requests like this you need to phone your national Apple security.  
Do not send details of your questions anywhere unless requested by Apple.
Contacting Apple for help with Apple ID account security…  Click on your country and proceed from there.

Similar Messages

  • HT204088 I forgot the my security questions answers

    I have forgotten the answers to security questions and I have no idea wat to do

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • I have forgot the two security questions. What do I do

    Please help

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • HT5312 I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?

    I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
    Thank you

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email" is not be available

    I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
    I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • How do i Reset the 2 security questions, I forgot my answers

    How do i Reset the 2 security questions, I forgot my answers

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201303 i forgot apple id security questions and  i need to rest the questions

    i forgot apple id security questions and  i need to rest the questions

    Call your local number from http://support.apple.com/kb/HE57 and ask to speak with Account Security...they can straighten the account out for you.

  • HT201303 How can I reset the 2 security questions, I forgot the answers.

    How do I reset the 2 security questions , Best childhood friend and where you were Jan 1 2000

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • HT201303 I forgot answer my security questions plese help me

    i forgot answer my security questions plese help me

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (91141)

  • HT5312 forgot answers to security questions itunes support is usless need to talk to someone at itunes by phone

    I forgot answers to security questions itunes support is useless I need to talk to someone on the telephone is there a number to call

    If you don't have a rescue email address as described on the page that you posted from then you can contact iTunes Support / Apple in the country where you and your account are based via this page : http://support.apple.com/kb/HT5699

  • I forgot my account security questions. How do I retrieve them?

    I forgot my account security questions. How do I retrieve them?

    1)  Apple ID: All about Apple ID security questions
    If necessary
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • How can I clear the challenge/security questions on my account?

    I want to know how you can clear the challenge/security questions on my account since I forgot the answers to them.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312

  • Hi, i forgot answer for security question

    Hi
    I forgot answer for security question.
    However, i put the e-mail address which was wrong one, because e-mail system of "yahoo.co.kr" can not use anymore.
    So how do i get the answer for the other e-mail address???
    And how do i change the original alternate e-mail address??
    Thanks!

    Hello there, Sungyong Ha.
    The following Knowledge Base article offers some great information on how to resolve issues with forgotten security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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