Forgot to switch to Point Banking after Elite, made a purchase; too late?

I know that it's never too late to switch to Point Banking, but I was wondering if there's any way to bank points from a certificate that was earned after achieving Elite status.
What happened was that I lost Elite status at the beginning of this year, so I was back to certificates, after having been on Banking for a number of years in a row. I achieved Elite status around October, but forgot to switch back to Banking. Picked up a PS4 GTA bundle and some other things on Black Friday, and then I received an e-mail today informing me that I had a certificate issued and waiting.
Is there any way to convert that certificate back into points and just bank them? I was eligible for banking before the purchase, so I'm hoping I can do that, but I understand if I can't.
Thank you!
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Hi cr_client,
Congrats on again reaching Elite status!
If points were converted into a certificate before you officially changed your certificate preference to BANK, then there may not be much we can do. Once a certificate has been issued, it cannot be cancelled and the points added back into the account. If you were to redeem the certificate and process a return or cancellation, then the certificates point value would repost to your account within 3 to 6 business days.
I would like to go over your My Best Buy account with you in a bit more detail to ensure that it is properly banking points, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page.
Thank your for reaching out to us on the forum and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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