Forgot to turn off anti-theft before doing a security wipe

Question

Hi,I am new to this forum and in serious need of help.Last night, i wanted to do a factory reset on my phone.I did not do any back up, instead i imported all important media and documents using the blackberry link. I couldnt get my blackberry ID working so mistakenly "DELETED" the id instead of just asking for a resetBlack berry link has a button for factory reset, which i wanted to do, so i proceed with that and the reset start also.The problem is, I am now stuck on the process of reconfiguring my phone. It is asking for a blackberry username and password which i "deleted" earlier, So i had to resetup my blackberry id only to find out it is no long associated with my phone.whenever i try to use the id and password, it gives an error "The blackberry protect anti-theft feature is on. Please sign in with the blackberry ID used to set up this device"Please advice on how can i resolve this issue. 

Answer 1

Unfortunately, you're not in a good situation.  Here is BlackBerry's official word on this issue:
If you purchased your device from ShopBlackBerry, Amazon (US/UK) or the Porsche Design Store, please contact BlackBerry using the details found on our Contact Us page.
BlackBerry Contact Us > http://blck.by/1MxtqPR
If you purchased your device from a wireless service provider, or a retail store in person, or online, please contact them for assistance.
When contacting your point of purchase, please have the following prepared;
DO NOT POST THIS INFORMATION IN THESE FORUMS
-Your BlackBerry ID
-Proof of purchase such as a receipt
-A copy of your wireless bill that shows your phone #
-A copy of your Government issued ID
Thanks,
  So, you will need to contact your provider (assuming you purchased it from them) and have them escalate you to BlackBerry.