Forgot Username and Password for Blackberry email interface

I have a Curve 8330 that a friend gave me. When I tried to begin to have my email accounts sent to the blackberry it said I needed the username and password. The problem is she forgot them. Can it be reset?

Hi and Welcome to the Forums!
Yes, by the carrier...contact them.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    <![LOG[GetPartitions: 2]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Found Possible OS Target Partition: \\MININT-U1TGFAD\root\cimv2:Win32_DiskPartition.DeviceID="Disk #0, Partition #0"]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[New ZTIDiskPartition : \\MININT-U1TGFAD\root\cimv2:Win32_DiskPartition.DeviceID="Disk #0, Partition #0" \\MININT-U1TGFAD\root\cimv2:Win32_LogicalDisk.DeviceID="C:"]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Target Partition not big enough: \\MININT-U1TGFAD\root\cimv2:Win32_DiskPartition.DeviceID="Disk #0, Partition #0"]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Found Possible OS Target Partition: \\MININT-U1TGFAD\root\cimv2:Win32_DiskPartition.DeviceID="Disk #0, Partition #1"]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[New ZTIDiskPartition : \\MININT-U1TGFAD\root\cimv2:Win32_DiskPartition.DeviceID="Disk #0, Partition #1" \\MININT-U1TGFAD\root\cimv2:Win32_LogicalDisk.DeviceID="D:"]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Found Drive: D:]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Found FirstPossibleSystemDrive: D:]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property SMSTSLocalDataDrive is now = D:]LOG]!><time="05:03:38.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Unable to connect to BCDStore.]LOG]!><time="05:03:43.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Not running within WinPE or WinRE.]LOG]!><time="05:03:43.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property DeploymentMethod is now = UNC]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[DeploymentMethod = UNC]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property DeployRoot is now = X:\Deploy]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Using a local or mapped drive, no connection is required.]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[DeployRoot = X:\Deploy]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property DeployDrive is now = X:]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[DeployDrive = X:]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property PHASE is now = PREINSTALL]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property DeploymentType is now = NEWCOMPUTER]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Phase = PREINSTALL]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[About to run command: wscript.exe "X:\Deploy\Scripts\ZTIGather.wsf" /inifile:Bootstrap.ini]LOG]!><time="05:03:44.000+000" date="06-23-2014" component="LiteTouch" context="" type="1" thread="" file="LiteTouch">
    <![LOG[Property inifile is now = Bootstrap.ini]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Microsoft Deployment Toolkit version: 6.2.5019.0]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[------------------------- Object Initialization -------------------------]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[------------------------- Initialization -------------------------]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Synchronizing the environments.]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property DeployRoot is now = X:\Deploy]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property DeployDrive is now = X:]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished synchronizing the environments.]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting OS info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OSCurrentVersion is now = 6.3.9600]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OSCurrentBuild is now = 9600]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OSVersion is now = WinPE]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsServerOS is now = False]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsServerCoreOS is now = False]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting OS info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting HAL information]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property definition is now = BDD_Welcome_ENU.xml]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="Wizard" context="" type="1" thread="" file="Wizard">
    <![LOG[Microsoft Deployment Toolkit version: 6.2.5019.0]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="Wizard" context="" type="1" thread="" file="Wizard">
    <![LOG[Property HALName is now = acpiapic]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting HAL information]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting network info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Checking network adapter: [00000001] Intel(R) PRO/1000 MT Network Connection]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[MAC address = 00:50:56:85:38:B4]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[IP Address = 172.16.4.182]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[IP Address = fe80::c98:9fef:4305:51f0]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Default Gateway = 172.16.4.1]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IPAddress001 is now = 172.16.4.182]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IPAddress002 is now = fe80::c98:9fef:4305:51f0]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property MacAddress001 is now = 00:50:56:85:38:B4]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property DefaultGateway001 is now = 172.16.4.1]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting network info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting DP info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Unable to determine ConfigMgr distribution point]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting DP info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting WDS server info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Not Wizard = False]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="Wizard" context="" type="1" thread="" file="Wizard">
    <![LOG[Property WizardComplete is now = N]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="Wizard" context="" type="1" thread="" file="Wizard">
    <![LOG[Property WDSServer is now = mydeploymentserver.mydomain.com]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting WDS server info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property HostName is now = MININT-U1TGFAD]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting asset info]LOG]!><time="05:03:45.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[FindFile: The file x86\Microsoft.BDD.Utility.dll could not be found in any standard locations.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[FindFile(...\Microsoft.BDD.Utility.dll) Result : 1]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[RUN: regsvr32.exe /s ""]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[FindFile(...\Microsoft.BDD.Utility.dll) Result : 0]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[RUN: regsvr32.exe /s "X:\Deploy\Tools\x64\Microsoft.BDD.Utility.dll"]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property AssetTag is now = No Asset Tag]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SerialNumber is now = VMware-42 05 2b f7 cd 5b 63 fd-83 8a 77 84 7c ed 79 05]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Make is now = VMware, Inc.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Model is now = VMware Virtual Platform]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Product is now = 440BX Desktop Reference Platform]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property UUID is now = F72B0542-5BCD-FD63-838A-77847CED7905]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Memory is now = 2047]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Architecture is now = X64]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property ProcessorSpeed is now = 2800]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property CapableArchitecture is now = AMD64 X64 X86]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsLaptop is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsDesktop is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsServer is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsUEFI is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsOnBattery is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsX86 is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsX64 is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsSLAT is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting asset info]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting OS SKU info]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Unable to determine Windows SKU while in Windows PE.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Determining the Disk and Partition Number from the Logical Drive X:\WINDOWS]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OriginalArchitecture is now = ]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OriginalArchitecture is now = ]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property OriginalArchitecture is now = ]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Getting virtualization info]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsHypervisorRunning is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsVT is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsNX is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property Supports64Bit is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property SupportsHyperVRole is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsVM is now = True]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property VMPlatform is now = VMware]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished getting virtualization info]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Connection succeeded to MicrosoftVolumeEncryption]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[There are no encrypted drives]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property IsBDE is now = False]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Processing the PREINSTALL phase.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Determining the INI file to use.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Finished determining the INI file to use.]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Using from [Settings]: Rule Priority = DEFAULT]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[------ Processing the [DEFAULT] section ------]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Property DEPLOYROOT is now = \\mydeploymentserver\DeploymentShare$]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[Using from [DEFAULT]: DEPLOYROOT = \\mydeploymentserver\DeploymentShare$]LOG]!><time="05:03:47.000+000" date="06-23-2014" component="ZTIGather" context="" type="1" thread="" file="ZTIGather">
    <![LOG[------ Done processing X:\Deploy\Scripts\Bootstrap.ini ------]LOG]!>

    Basics - Server 2008 R2 - SP1, WDS,  MDT 2013
    Well all, I've done this at least 20 times today and the deployment share info is still wrong...
    Someone else built and messed with this thing so i'm trying to fix it.  We have 2 MDT servers and 1 WDS that is on the Production MDT.  I've turned the test MDT off.
    It was working fine, until I updated the deployment share ... after adding some drivers for the surface pro 3 for the pxe boot
    Very Simple bootstrap.ini
    [Settings]
    Priority=Default
    [Default]
    DeployRoot=\\MMPDEPLOY02\DeploymentShare$
    UserID=xxx
    UserDomain=xxx
    UserPassword=xxx
    KeyboardLocale=en-US
    SkipBDDWelcome=YES
    It continues to show up on the client as ||mdt901w8|deploymentshare$  (test server) (pipes for \ since it makes it a link and i'm new)
    I've deleted all the .wim and associated files from all locations from the deployment share\boot folder and from the wds remote install\boot\x64\images folder where they are instead of the remote install\boot\images folder that everyone refers to.
    I really can't figure this one out... I know it's something simple I'm over looking but I can't see it..
    Any ideas..

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