Forgotten iCloud password and 2nd email

My mum has forgotten her iCloud password and doesn't know what is other email to reset iCloud password. We hit password reset many times but got no email to continue, therefore we couldn't know which email it has been sent to.
The big issue is
* She has an iPhone 6, with Find my iPhone activated, she can use the phone normally, but cannot delete or deactivate the iCloud account
* She got a new iPhone 6 Plus, restored using the old iPhone 6 backup. It results in the iPhone 6 Plus is registered with the forgotten iCloud account as well. It cannot be deleted.
We tried many passwords with the iCloud account, results in account disabled.
We live in Vietnam, there is no Genius Bar here. Can we email her scanned password /or mail a certified copy of her passport to Apple Support to ask for password resetting? The account is on her full name, matching Passport name. Or, can we visit a Genius Bar in Singapore or any other country, presented with her passport, to reset the iCloud account?

https://iforgot.apple.com/appleid
If you forgot your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security

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If you don't know your ID, you can try to find it as explained here: http://support.apple.com/kb/HT5625. If you don’t know your password you can reset the password as explained here: http://support.apple.com/kb/PH2617.

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Contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

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Hi Cplantin!
Here is an article for you that will help you with this question:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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Need help I know my icloud email but I've forgotten my password and I don't know what email I need to recover it so can anyone help

You recover them the same way as an Apple ID
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
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If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Forgotten iCloud password and not recieving password reset email.

Hi, I have an iPhone 5, iOS 8.1.2.
My iCloud account is an Apple ID that I do not use anymore, yet I can't sign out because I don't remember the password. I also don't remember the security questions.
When I request a password reset, I'm supposed to receive an email, but I'm not finding any, in any mail box, of any of my email accounts.
Please help? I really want to sign out of the iCloud account and deactivate/delete it so I can use my current one.
Thanks. I really appreciate any help.

Greetings LeahAly,
If you are having an issue with not receiving your password reset email, I would suggest that you troubleshoot using the steps in this article -
If you didn't receive your verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Forgotten iCloud Password, Could Assess Email For Reset

Dear
I do need your advise, my wife has forgotten her iCloud password on her iPhone 5, iOS8.1. She visited https//appleid.apple.com and attempted to reset password by using Email authentication then click 'next' through 'Email has been sent' page. However, the email was sent to her email account which is [email protected] Since this email could not be accessed because it uses a same password as the iCould. In addition, we also forget the answers for security questions as well.
Could you please enlighten me how to solve the problem.
Thank you so much in advance.
Bomb

Dear randers4,
Tons of thanks for your advise, after providing all required information it said;
The solution you are looking for is not available currently. Please choose another option or try later.
Is there any other way to directly contact Apple account security team?
Once again thank you so much.
Bomb

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Go to https://getsupport.apple.com
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A new page will open.
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Click the blue 'Continue' button.
Select the contact option that suits your needs best.

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Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

After I updated user for i phone 4 s iCloud password is no way I can not phone and e-mail address has been blocked. I did not bring the solution to Turkey APPLE chief BILKOM is forgotten the password and e-mail address in the e-mail address asking for hel

After I updated user for i phone 4 s iCloud password is no way I can not phone and e-mail address has been blocked. I did not bring the solution to Turkey APPLE chief BILKOM is forgotten the password and e-mail address in the e-mail address asking for help from you I will make the iphone does not open e-mail address associated with it @hotmail.com mail to this address icloud iphone phone's password is forgotten, I want to thank you in advance for your help tell a method of opening up again.
<Email Edited by Host>

Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
Apple Topluluk hoş geldiniz.
Ben düzenlenebilir için e-posta adresi için istedi. Açık bir konu adres gönderme istenmeyen e-posta ile bombardıman bir emin yoludur, bulmak için otomatik algılama yazılımı için, size sorunu giderilmiştir sonra burada uzun olacak unutmayın.
Eğer insanlar sizinle iletişim istiyorsanız, başkalarının profilinizde e-posta adresinizi görmelerini sağlar.
Bu özellik onları çalıntı olduğunu bu işe yaramaz çalıntı telefonları için getirilmiştir.
Ancak aynı zamanda kullanıcı Apple ile Apple ID ayrıntıları değişti ve iCloud hesabı için aynı değişiklik yapmamış ortaya çıkar / iOS 7 yükseltmeden önce cihaz üzerinde My Phone bul olabilir.
Tek çözüm My Apple ID de Apple ile önceki durumuna geri Apple ID değiştirmek için, değişiklikleri doğrulamak cihazınızda talep olarak, şifreyi girin ve sonra kapatın "benim telefon bulmak".
Daha sonra tekrar bugünkü durumuna Apple ID değiştirmek gerekir, bir kez daha doğrulamak cihazınızdan iCloud hesabı silmek ve daha sonra mevcut Apple kimliği kullanarak oturum açın. Son olarak, geri bir kez daha üzerinde "benim telefon bulmak" açın.

TS4002 Can't get mail cos forgotten iCloud password, it offers to email me but I can't get mail?

Foolishly have forgotten cloud password and security questions. It offers to email the password but as there is no password on the iCloud it won't let email thru, which creates a perpetual circle of no emails. Help please

Welcome to the Apple Community.
The email sent when you reset your password is sent to your alternate address, not your iCloud address.

Forgotten iCloud password and 2nd email

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