Forgotten passcode - can't restore iPhone

Hello.
My iPhone got disabled after I entered passcode wrong several times. It asks to connect the device to iTunes, so I did. I followed steps from the instructions here http://support.apple.com/kb/HT1212?viewlocale=en_US ("if you've never synced your device with itunes" since I reinstalled Windows and lost the reserved copy of my iPhone in iTunes). After the first time I put iPhone into recovery mode, iTunes downloaded some updates and restored iPhone but I still had the problem with passcode. The device was still disabled and asked to connect it to iTunes. I put it into recovery mode again but I can't restore it because error 1611 occurred.
How can I restore my iPhone and solve the problem with passcode?
Thank you.

Click here and follow the instructions.
(89112)

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