Forgotten password B2C CRM 5

Hi All
Can anyone tell me what needs to be setup for the forgotten password function in B2C webshop works. I can setup a new account and log on, but if I try to use the forgotten password it gives a message saying. Password can not be found.?
Any help would be app.
Thanks
Paul

If it has been disabled after entering the wrong passcode - http://support.apple.com/kb/HT1212.
Unfortunately, you must restore it in iTunes on your computer.   There is no way to retrieve a forgotten pass lock code.
You will need to restore your device from the same computer that you most recently synced to, and restore the device. See - http://support.apple.com/kb/HT1414.

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