Forgotten security answers
Hello!
Long story short - I cannot buy new apps because I have a new iPhone and I need to answer the security questions that I never used before... To reset them, I need to login, but when I try to do that, it prompts me to change my Apple ID password. I am verry happy with my current password... and used it for the last 4 years .
Is there an alternative way to resolve my "problem"? Between changing my password and not buying anything from the App Store, I choose the second option...
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118796)
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Forgotten security answers with no secure email
i have forgotten security answers also i didn't put any apple ID security questions ,
i need to pay some apps but i could not because of answersApple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I have forgotten security answers and my rescue email address is no longer in use
I have forgot my security answers and my rescue email address is no longer in use, what can I do?
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
My account is locked, due to forgotten security answers
my son changed the answer to one of my itunes security questions, now my account is locked, is there a way i can change it or recover my account
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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No recovery option for forgotten security answers.
I found a how to on the support page, but there is no tab under the security answer boxes to request to reset themthrough alternate email. I cannot purchase anything on itunes on my windows op. laptop stating it is the first time I am purchasing (its not) and I have to answer my security questions. How can I reset them if I can't access the reset option
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90998) -
I had an old Apple ID that I used to set up a newer iPhone.
Unfortunately the Rescue e-mail I had was closed when I moved from one place to the next a couple of years ago.
I never re-set it. (That's my fault.)
I also never used this ID to buy anything, so there wasn't a credit card to associate with it. (That's common).
There were, however several associated e-mails and a custom security question.
Then the nightmare began.
One day, shortly before iOS7 was released, I woke up and my Apple ID password didn't work anymore.
I honestly have no clue how this happened. It's just that e-mails stopped being read by my phone.
I tried to re-set it; but the system didn't accept my security answer; so I tried the new iOS. That made it worse. It was even less functional without the Apple ID.
Then, Apple consultants couldnt help so they advised me to make a new Apple ID and restore my phone.
Then, the situation got even worse.
Now the phone won't even restore without the old password (part of the much ballyhood security of iOS7.)
Though I've spent several hours with Apple Support on the issue; they KNOW it is me; they KNOW fully well it is my account at hand.
Yet their 'system' will not permit them to send a rescue e-mail to another account they know full well to be associated with the ID; and full well to be mine. Senior associates are unable or unwilling to assist.
Now my iPhone is inoperable and I'm without communication while living aborad.
Apple cares more about their system than their customers.
And they do not empower their senior consultants to make command decisions and grant me rightful access to my own account; and at this point my actual device is now wasted entirely as a result!
Very dissapointed- after being so loyal for so long.
If anyone has another answer to re-storing my iPhone without knowing the apple ID, it would be wonderful.You need to contact Apple. Click here, phone them, and ask for the Account Security team.
It isn't possible to create a rescue email address without correctly answering at least two of the questions.
(86502) -
HT5312 help lock account coz of forgotten security answer
please help i dont know if i have a rescue email and my account is locked coz i dnt know my security answers anymore
Click here and request assistance.
(75361) -
HT5312 Forgotten Security Answers to the Questions
Hello,
I am getting back into my account to by some new songs. I know my username and password for itunes, but i have forgotten my security questions, and while trying to guess and spark my memory i locked my self out. Also i have watched tutorials to help me and all of them seem to have a button under the text boxes to enter security questions, this button said it would send them the answers to the security questions through the email. I did not have this option and i am now locked out, i dont know what to do now, can anyone help?
ThanksYou need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106028) -
HT2589 forgotten security answers
I have forgotten my app store security question answers.
How do I reset my security questions without having to login in with the old questions and answers first?You can't transfer a balance from one account to another account, it can only be used on the account that it was originally redeemed onto.
If on your old account you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address on it then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5312 unable to reset forgotten security answers
cannot remember 1 answer to security question
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99273) -
TS2446 Locked out due forgotten security answers
Why is so damned difficult to download music that I am paying for?
If you tried using the Manage Apple ID and that didn't work, read Kappy's post in this discussion. He covers the whole gamut of possibilities in this thread. Something in there should work for you.
https://discussions.apple.com/thread/4096786?tstart=0 -
I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114957) -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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After having created an apple ID with Italian itunes I moved to UK and I mistakenly created a new Apple ID. However, when I want to update the application on my Ipad and mac computer I am asked fo the old password which I have fogotten. I have also forgotten the answers to the security questions. I made a mistake also with the email i gave and so i cant verify a new password that i want to create. How can you help me?
Normally you need to call Apple Care for the country where the ID is located. You have changed countries and complicated it by making a new ID. I don't know what to suggest beyond calling Apple Care for Italy and asking them to help you recover the old ID.
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how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?
SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551
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