Forgotten security questions, i cant buy anything, and also i cant change them as it always ask me to verify them.
i've forgotten my security questions and cant purchase anything my young son bought himself a gift card and he wants to use it.
anny help thank you.
Hey Ginny555,
I found a document that outlines what to do if you've forgotten your security questions here:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Take care,
Delgadoh
Similar Messages
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My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????
Then you aren't looking closely enough.
https://discussions.apple.com/message/21396255#21396255
https://discussions.apple.com/message/22492054#22492054
https://discussions.apple.com/message/21098869#21098869
https://discussions.apple.com/message/20648647#20648647
Shall I go on?
Anyways, his question was already answered, AND there are DOZENS of threads where the same question is answered previously. -
Please someone help
I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?You'll have to reset them. Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right. This will send a reset email to your rescue email address.
If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html. -
i
Hi bertram.thoninh,
Thanks for visiting Apple Support Communities.
This article can help with resetting your password and security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy -
I forgot my security questions to my apple id, can you help me change them?
I can't change my security questions, i forgotten the old answers.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117018) -
How can I recover my security questions for my Apple ID? I tried to change them.
I tried to change them, but it didn't give me the option in Password and Security.
Hi James,
The article below will help you with your AppleID question:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622?viewlocale=en_US
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
Hope this helps ...
- Judy -
hey ! I tried to download a game from the appstore . and so I had to answer the security questions , which I forgot the answer . help! thanks for reply
If you didn't provide a rescue email address as was requested when you set up your security questions, your only option is to contact iTunes Store support:
https://getsupport.apple.com/Issues.action -
I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security. -
So I forgot the answers to my security questions and in order to reset them I need to answer them? Help? I can't buy anything and I don't see the option to resend them...
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then that implies that you don't have one and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
I don't remember the answers to my security questions and now I can't buy anything. How can I reset them without respond them previously?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116595) -
I forgot my security questions for my itunes account and now I can't buy music.
I wanted to buy some music for my ipod. I go to buy a song and it says I need to answer my security questions? i don't remember them so after a lot of guessing and failing I google how to change my security questions and I found out how to do it, go to my account and there should be a link there and type in my new questions but the link isn't there, what do I do?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?
SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551 -
After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
http://support.apple.com/kb/HT6170?viewlocale=en_US
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